Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

optimizer pro problem.


  • Please log in to reply
4 replies to this topic

#1 greencommunism

greencommunism

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:04:15 PM

Posted 04 May 2014 - 08:31 PM

i am having a huge amount of problem trying to fix this optimizer pro thing i downloaded without knowing it. please tell me how to fix it ,i'm scared for my money.



BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:06:15 AM

Posted 05 May 2014 - 06:03 AM

Hello -

We do need a bit more information if you do not mind -

EDIT - Please click on Follow This Topic at the top Right side to be notified if you get a reply -

 

 

First -

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

Next -

Download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
Click Go and copy / paste the result (Result.txt).

 

 

Next -

Please download RKill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

* Double-click on the Rkill desktop icon to run the tool.
* A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
* If not, delete the file, then download and use the one provided in Link 2.
* Do not reboot until instructed.
* If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.
When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

 

NOTE - Do not reboot the computer till you run this next program -

 

Now -

Please download AdwCleaner by Xplode and save to your Desktop.
*  NOTE : Please close or save all work, as the computer will be Rebooted
* Double-click on AdwCleaner.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* Click on the Scan button. (only once)
* AdwCleaner will begin...be patient as the scan may take some time to complete.
* After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
* Click on the Clean button. (only once)
* Press OK when asked to close all programs and follow the onscreen prompts.
* Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
* After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
* Copy and paste the contents of that logfile in your next reply.
* A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.


Edited by noknojon, 05 May 2014 - 06:06 AM.


#3 greencommunism

greencommunism
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:04:15 PM

Posted 05 May 2014 - 08:06 AM

i will download all of this, is it possible to use other programs taht i might already have, like malware byte?

Also in the forum information it says no certain logs here, should i post them regardless. is it about the same program?


Edited by greencommunism, 05 May 2014 - 08:07 AM.


#4 greencommunism

greencommunism
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:04:15 PM

Posted 05 May 2014 - 10:00 AM

the computer is running slower and slower, i might not be able to even do this. also the first program seem to tell me its a trojan, what about it



#5 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:06:15 AM

Posted 05 May 2014 - 06:43 PM

The first program says "this" as it needs to inspect your system -

>> Note: If a security program requests permission to access the Internet, allow it to do so.

 

If you are asked for logs, then they are OK to Copy / Paste those ones.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users