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Unable to connect to www.Nero.com


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#1 bigoof

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Posted 04 May 2014 - 04:29 PM

Hello, I am about to pull my hair out.  I am running Vista Home Premium 32Bit.  I have used IE9, Firefox 29, and Chrome Version 34.0.1847.131.  I am unable to connect to www.Nero.com.  All three browsers just tell me that they can not connect to the website.  All other website appear to work just fine.  I am able to connect to www.Nero.com on my kids Windows 7 machine and also my cell phone connected via wi-fi.  So the problem is not the router or modem.  I have done all the trouble shooting I know of with the exception of manually configuring a new DNS Server which scares me a bit.  When I tring to ping www.Nero.com from the command prompt I get the default returns from 127.0.0.1which is obviously not the website.  I don't know what other information to include in this post to help with the diagnosis.  Any help in this matter would be greatly appreciated.  Thanks in advance.



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#2 JohnC_21

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Posted 04 May 2014 - 04:44 PM

Hello, and welcome

Look to see if Nero is in your firewall settings. I would also look at your Hosts file to see if Nero is there.



#3 bigoof

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Posted 04 May 2014 - 05:30 PM

Nero is allowed though windows firewall and still is not connectable with the firewall turned off.  I went to C:\Windows\System32\drivers\etc hosts file and found numerous entries for Nero.com but all had the loop back 127.0.0.1 address.  Thanks for replying by the way.



#4 JohnC_21

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Posted 04 May 2014 - 05:40 PM

That's why you cannot connect to Nero. The entries in the Hosts file tell it to use the loopback address of 127.0.0.1 which is the local host(your own computer). Remove those entries in the HOSTS file and you will be able to connect to Nero.

#5 bigoof

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Posted 04 May 2014 - 05:46 PM

That did it my friend.  I really appreciate the help.  Good looking out.  Thanks a heap.



#6 JohnC_21

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Posted 04 May 2014 - 05:47 PM

Your Welcome. Glad it got sorted out.




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