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Internet explorer won't connect


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24 replies to this topic

#1 Jgill

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Posted 04 May 2014 - 02:29 PM

I have an Acer Aspire 5253-BZ692 with windows 7. IE stopped connecting maybe a year ago. I'm just getting around to fixing it now. I only mention the timing to rule out more recent viruses. Any help would be appreciated. And thank you in advance.


Edited by hamluis, 31 May 2014 - 05:11 PM.
Moved from Win 7 to Networking - Hamluis.


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#2 Darktune

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Posted 04 May 2014 - 02:51 PM

Hey,

 

I'm assuming you've successfully used another browser without a problem?

 

Do you have anything on IE that you want (bookmarks etc..)

 

If not to the above have you tried resetting IE completely? 

 

Thanks,

 

Darktune


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#3 Jgill

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Posted 04 May 2014 - 04:42 PM

I guess I labeled my problem wrong. It appears that I can't get any program to connect to the Internet. I can't update any other programs. The network is good. And the connection to it is strong. I just did a system restore to the furthest point back, which was oct of last year...again I think that's after the problem arose. I apologize for my ignorance, I'm not sure how to restore just IE. But it does seem as though its a problem with the wireless from my computer and not the browser.

#4 Darktune

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Posted 04 May 2014 - 04:48 PM

Hey Jgill,

 

No need to be sorry you are experiencing something which can be very stressful. :)

 

At the bottom right hand corner of your screen next to your clock are there 5 bars?

 

I'll try to help you as best as I can, if you don't understand something I explain don't hesitate to ask for help.

:)

 

Darktune 


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#5 Jgill

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Posted 04 May 2014 - 05:05 PM

All bars full. But covered in a yellow ! caution sign

#6 Darktune

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Posted 04 May 2014 - 05:15 PM

Okay this means limited access.

 

Could you try this for me.

 

Press the start button and in the search bar type cmd 

Click "cmd.exe"

 

A black box should open, in here type the following 

 

ipconfig

 

and then hit enter.

 

can you tell me what the following are

 

"IPv4 Adress"

"Subnet Mask"

"Default gateway"

 

Thanks,

 

Darktune


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#7 Jgill

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Posted 04 May 2014 - 05:22 PM

192.168.1.8
255.255.255.0
192.168.1.1

#8 Darktune

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Posted 04 May 2014 - 05:39 PM

Hey jgill,

That looks fine I'm going to bed now I'll respond in the morning. Hopefully we'll solve this.

Thanks

It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#9 Jgill

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Posted 04 May 2014 - 05:47 PM

Thank you very much. I appreciate it

#10 Darktune

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Posted 05 May 2014 - 11:54 AM

Hey,

 

Can you please do the follow

 

Download MiniToolBox, Save it to your desktop and run it.
Close any browsers you may have open
Checkmark the following boxes:
• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size

 

Click Go and copy / paste the result (Result.txt).

 
Thank you,
 
Darktune

It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#11 Jgill

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Posted 05 May 2014 - 06:14 PM

I'm communicating from my iPhone. I'm not sure how to download that to my computer. I can't download anything to my computer. I guess I could try and find a working computer and a memory stick? Then upload it from there?

#12 Darktune

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Posted 06 May 2014 - 03:17 AM

Yeah that would work :)


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#13 Jgill

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Posted 06 May 2014 - 06:50 AM

Perfect. Ill work on that today. I won't be around until later. Thank you very much

#14 Darktune

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Posted 06 May 2014 - 07:53 AM

No rush :)


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#15 Jgill

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Posted 13 May 2014 - 07:36 PM

Think I finally got it.  I'm sorry for the delay.  One part inemptitued, two parts slacker.  Again I appreciate your help

 

Mod Edit:  Pasted results into post - Hamluis.

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Admin (administrator) on 13-05-2014 at 20:09:22
Running from "C:\Users\Admin\Desktop"
Microsoft Windows 7 Home Premium   (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/13/2014 07:54:24 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved

Error: (05/13/2014 07:16:18 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (05/11/2014 08:50:07 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved

Error: (05/06/2014 06:50:48 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved

Error: (05/04/2014 05:42:35 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved

Error: (05/04/2014 05:29:46 PM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of genuine ticket failed (hr=0x80072EE7) for template Id 66c92734-d682-4d71-983e-d6ec3f16059f

Error: (05/04/2014 05:29:46 PM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details.
hr=0x80072EE7

Error: (05/04/2014 05:02:42 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (05/04/2014 03:58:16 PM) (Source: Application Hang) (User: )
Description: The program mbam.exe version 1.75.0.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: d54

Start Time: 01cf67d1cc22aff1

Termination Time: 32

Application Path: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

Report Id: 6c079fec-d3c6-11e3-b944-f422a31640f3

Error: (05/04/2014 02:48:14 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.


System errors:
=============
Error: (05/13/2014 07:43:42 PM) (Source: BugCheck) (User: )
Description: 0x0000007a (0xfffff6fc4000cdb0, 0xffffffffc000000e, 0x0000000053221860, 0xfffff880019b6040)C:\Windows\MEMORY.DMP051314-30981-01

Error: (05/13/2014 07:43:34 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:40:29 PM on ?5/?13/?2014 was unexpected.

Error: (05/12/2014 04:28:37 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AMD FUEL Service service.

Error: (05/04/2014 04:52:24 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service terminated with service-specific error %%5.

Error: (05/04/2014 10:28:28 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AMD FUEL Service service.

Error: (05/01/2014 07:19:10 AM) (Source: Service Control Manager) (User: )
Description: The McShield service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (04/16/2014 11:18:23 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (04/16/2014 11:18:15 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (04/16/2014 11:18:10 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (04/16/2014 11:18:05 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.


Microsoft Office Sessions:
=========================
Error: (05/13/2014 07:54:24 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved

Error: (05/13/2014 07:16:18 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (05/11/2014 08:50:07 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved

Error: (05/06/2014 06:50:48 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved

Error: (05/04/2014 05:42:35 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved

Error: (05/04/2014 05:29:46 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EE766c92734-d682-4d71-983e-d6ec3f16059f

Error: (05/04/2014 05:29:46 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EE700010001(0x00000000, 17:29:28:898 - http://go.microsoft.com/fwlink/?LinkId=151642)
00020001(0x00000000, 17:29:28:976)
00030001(0x00000000, 17:29:28:976 - http://go.microsoft.com)
00030002(0x00000000, 17:29:28:976 - 0)
00040001(0x00000000, 17:29:28:976 - http://go.microsoft.com)
00040002(0x00000000, 17:29:32:252 - 1, <NULL>, <NULL>, <NULL>)
00040004(0x80072F94, 17:29:34:860 - <NULL>)
00040006(0x00000000, 17:29:34:860 - 1, http://go.microsoft.com, <NULL>, <local>)
00020005(0x00000000, 17:29:34:860 - 0)
00020007(0x80072EE7, 17:29:46:908)
00010002(0x80072EE7, 17:29:46:908 - <NULL>)
00010003(0x80072EE7, 17:29:46:908)

Error: (05/04/2014 05:02:42 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (05/04/2014 03:58:16 PM) (Source: Application Hang)(User: )
Description: mbam.exe1.75.0.1d5401cf67d1cc22aff132C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe6c079fec-d3c6-11e3-b944-f422a31640f3

Error: (05/04/2014 02:48:14 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.


=========================== Installed Programs ============================

18 Wheels of Steel - American Long Haul (Version: 2.2.0.95)
Acer Backup Manager (Version: 3.0.0.69)
Acer Crystal Eye Webcam (Version: 1.0.1216)
Acer ePower Management (Version: 6.00.3000)
Acer eRecovery Management (Version: 5.00.3001)
Acer Game Console
Acer Games (Version: 1.0.1.3)
Acer Registration (Version: 1.03.3003)
Acer ScreenSaver (Version: 1.1.0707.2010)
Acer Updater (Version: 1.02.3001)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.0.2.12610)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.233)
Adobe Reader 9.1 MUI (Version: 9.1.0)
Agatha Christie - Death on the Nile (Version: 2.2.0.95)
AMD Fuel (Version: 2010.1118.1603.28745)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.36)
ATI Catalyst Install Manager (Version: 3.0.800.0)
Backup Manager V3 (Version: 3.0.0.69)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
BetOnline Poker (Version: 8.0.0.201108021145)
Blackhawk Striker 2 (Version: 2.2.0.95)
Build-a-lot 2 (Version: 2.2.0.95)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2010.1118.1603.28745)
Catalyst Control Center InstallProxy (Version: 2010.1118.1603.28745)
Catalyst Control Center Localization All (Version: 2010.1118.1603.28745)
Catalyst Control Center Profiles Mobile (Version: 2010.1118.1603.28745)
CCC Help Chinese Standard (Version: 2010.1118.1602.28745)
CCC Help Chinese Traditional (Version: 2010.1118.1602.28745)
CCC Help Czech (Version: 2010.1118.1602.28745)
CCC Help Danish (Version: 2010.1118.1602.28745)
CCC Help Dutch (Version: 2010.1118.1602.28745)
CCC Help English (Version: 2010.1118.1602.28745)
CCC Help Finnish (Version: 2010.1118.1602.28745)
CCC Help French (Version: 2010.1118.1602.28745)
CCC Help German (Version: 2010.1118.1602.28745)
CCC Help Greek (Version: 2010.1118.1602.28745)
CCC Help Hungarian (Version: 2010.1118.1602.28745)
CCC Help Italian (Version: 2010.1118.1602.28745)
CCC Help Japanese (Version: 2010.1118.1602.28745)
CCC Help Korean (Version: 2010.1118.1602.28745)
CCC Help Norwegian (Version: 2010.1118.1602.28745)
CCC Help Polish (Version: 2010.1118.1602.28745)
CCC Help Portuguese (Version: 2010.1118.1602.28745)
CCC Help Russian (Version: 2010.1118.1602.28745)
CCC Help Spanish (Version: 2010.1118.1602.28745)
CCC Help Swedish (Version: 2010.1118.1602.28745)
CCC Help Thai (Version: 2010.1118.1602.28745)
ccc-core-static (Version: 2010.1118.1603.28745)
ccc-utility64 (Version: 2010.1118.1603.28745)
Chuzzle Deluxe (Version: 2.2.0.95)
clear.fi (Version: 1.0.1223.00)
clear.fi (Version: 9.0.7209)
clear.fi Client (Version: 1.00.3008)
Conexant HD Audio (Version: 8.41.0.0)
D3DX10 (Version: 15.4.2368.0902)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's Carnival Adventure (Version: 2.2.0.95)
eBay Worldwide (Version: 2.1.0901)
eSobi v2 (Version: 2.0.4.000274)
ETDWare PS/2-X64 8.0.6.0_WHQL (Version: 8.0.6.0)
Everything 1.2.1.371
FATE (Version: 2.2.0.95)
Full Tilt Poker.Net (Version: 4.39.6.WIN.FullTilt.NET)
Identity Card (Version: 1.00.3003)
Jewel Quest - Heritage (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
John Deere Drive Green (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Launch Manager (Version: 5.0.5)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Internet Security Suite (Version: 10.5.237)
MediaEspresso (Version: 1.0.1210_33255)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MyWinLocker (Version: 4.0.14.11)
MyWinLocker 4 (Version: 4.0.14.11)
MyWinLocker Suite (Version: 4.0.14.11)
NOOK for PC (Version: 2.5.1.237)
Norton Online Backup (Version: 2.1.17869)
NTI Media Maker 9 (Version: 9.0.2.8939)
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30122)
Shredder (Version: 2.0.8.7)
Skype™ 5.10 (Version: 5.10.116)
SpywareBlaster 4.6 (Version: 4.6.0)
Times Reader (Version: 2.055)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Welcome Center (Version: 1.02.3005)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WMV9/VC-1 Video Playback (Version: 1.00.0000)
Zuma's Revenge (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 2794.9 MB
Available physical RAM: 1794.17 MB
Total Pagefile: 5587.94 MB
Available Pagefile: 4152.75 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.57 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:282.99 GB) (Free:237.99 GB) NTFS
2 Drive d: (OUR_MAN_IN_HAVANA) (CDROM) (Total:4.01 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\ADMIN-PC

Admin                    Administrator            Guest                    


**** End of log ****
 


Edited by hamluis, 14 May 2014 - 07:01 AM.





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