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Windows 8.1 and Unreliable Wifi


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#1 Viking62

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Posted 04 May 2014 - 02:05 PM

Seems like here we go again.

Seriously, is there a compatibility issue with Windows 8 and wifi adapters?

I think this is the 3rd laptop running windows 8 that we have had that cant seem to stay connected via wifi.

The other 2 are no longer with us.

This laptop is still under warranty but I DREAD contacting tech support.

 

Anyway its a DELL Inspiron 15 3521. Running windows 8.1. Wifi adapter is Atheros Communication Inc. 1705 802.11b/g/n 2.4ghz. Wifi drivers are up to date.

What happens is signal strength will fluctuate and sometimes loses connection. This will happen even when computer is close to router. Does not happen to any other device connected to router.

 

This laptop was sent back to dell before and they replaced wifi adapter and I believe the main board. Worked great for a couple of months. Previously it would stay connected to router but lose internet connection.

 

Every laptop with windows 8 we have had, regardless of manufacturer, has had wifi related problems. Two were/are dells and one was an HP.

We have NO issues with any other device connected to same router. Iphones, Ipods, Windows 7, dell, lenovo, XP, Xbox etc etc.

Just anything with windows 8 is an issue.

Thanks again, Mike

 



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#2 Anshad Edavana

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Posted 04 May 2014 - 02:18 PM

Hi

 

there is a known issue exist with "Windows 8" and some WiFi cards. the solution is to turning of the wireless card's power management feature. You might want to give it a try.

 

http://www.mkyong.com/computer-tips/windows-8-keeps-dropping-wifi-connection/



#3 Viking62

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Posted 04 May 2014 - 02:30 PM

Thanks. We had already checked power management settings.

I had also checked to make sure adapter was seated properly and wiring was secure. No luck.



#4 scotty_ncc1701

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Posted 04 May 2014 - 03:55 PM

When I first got this computer, at the end of 2013_12, I had an OCCASIONAL issue with WiFi, but nothing that a reboot didn't resolve.  Now that I went to a boxed copy of Windows 8.1 (30 days after I bought the computer), I've never had an issue again.

Best of luck.
 



#5 Viking62

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Posted 04 May 2014 - 05:49 PM

My son just finished with Dell. He seems to think they fixed it. He was on the phone for about 2 hours. My experience tells me it takes a lot longer and a lot more calls than that to fix it. But we will see.






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