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Driver_irql_not_less_or_equal (NDIS.sys)


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1 reply to this topic

#1 wolfbreeze12345

wolfbreeze12345

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Posted 04 May 2014 - 01:08 PM

Hi,
My Windows 8 Dell Inspiron 5721 has an issue where is just restarts and gives an error message "Driver_irql_not_less_or_equal (NDIS.sys)" Then it counts up a percentage and restarts. This only happens when installing the blackberry link software. If anyone could help it would be great!

Here I have a link to the crashdump files located in Windows\Minidump: http://www.sendspace.com/file/qz04az

Here I have the speecy snapshot link: http://speccy.piriform.com/results/Tpsc7kZQArzsR8QDzZqUUKO

 

 

And lastly here is my Minitoolbox report of

-List last 10 Event viewer errors

 -List installed programs
   -List devices
   -List users, partition and memory size

 

 


Sorry, Here is the report details

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/04/2014 07:27:42 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.16518 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 530

Start Time: 01cf67bda387ae30

Termination Time: 31

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id: 65440092-d3b1-11e3-bee9-68172916475b

Faulting package full name:

Faulting package-relative application ID:

Error: (05/04/2014 07:26:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: SearchIndexer.exe, version: 7.0.9600.16384, time stamp: 0x5215d4c4
Faulting module name: MSSRCH.DLL, version: 7.0.9600.16384, time stamp: 0x5215d425
Exception code: 0xc0000005
Fault offset: 0x0000000000006dbe
Faulting process id: 0x175c
Faulting application start time: 0xSearchIndexer.exe0
Faulting application path: SearchIndexer.exe1
Faulting module path: SearchIndexer.exe2
Report Id: SearchIndexer.exe3
Faulting package full name: SearchIndexer.exe4
Faulting package-relative application ID: SearchIndexer.exe5

Error: (05/04/2014 06:58:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: RtkNGUI64.exe, version: 1.0.0.225, time stamp: 0x50a9e9bb
Faulting module name: RtkNGUI64.exe, version: 1.0.0.225, time stamp: 0x50a9e9bb
Exception code: 0xc0000005
Fault offset: 0x00000000000ec9b4
Faulting process id: 0x1950
Faulting application start time: 0xRtkNGUI64.exe0
Faulting application path: RtkNGUI64.exe1
Faulting module path: RtkNGUI64.exe2
Report Id: RtkNGUI64.exe3
Faulting package full name: RtkNGUI64.exe4
Faulting package-relative application ID: RtkNGUI64.exe5

Error: (05/04/2014 06:51:59 PM) (Source: MsiInstaller) (User: SCOTT-NB)
Description: Product: 8GadgetPack -- Error 1704. An installation for BlackBerry Link is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?

Error: (05/04/2014 06:34:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: SftService.exe, version: 3.0.0.6, time stamp: 0x5050999a
Faulting module name: ntdll.dll, version: 6.3.9600.16408, time stamp: 0x523d45fa
Exception code: 0xc0000374
Fault offset: 0x000e2fd8
Faulting process id: 0x12e8
Faulting application start time: 0xSftService.exe0
Faulting application path: SftService.exe1
Faulting module path: SftService.exe2
Report Id: SftService.exe3
Faulting package full name: SftService.exe4
Faulting package-relative application ID: SftService.exe5

Error: (05/04/2014 11:09:15 AM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20461 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2e08

Start Time: 01cf6775b876f9df

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20461_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: bc1600bc-d36b-11e3-bee6-68172916475b

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20461_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (05/04/2014 10:59:18 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.3.9600.16384, time stamp: 0x5215f00d
Faulting module name: aeinv.dll, version: 6.3.9600.16384, time stamp: 0x5215ef6b
Exception code: 0xc0000005
Fault offset: 0x0000000000047cdd
Faulting process id: 0x2194
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3
Faulting package full name: rundll32.exe_aepdu.dll4
Faulting package-relative application ID: rundll32.exe_aepdu.dll5

Error: (05/04/2014 10:50:50 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "PPClientAssembly,processorArchitecture="x86",type="x64",version="2008.1.17012.4817"1".
Dependent Assembly PPClientAssembly,processorArchitecture="x86",type="x64",version="2008.1.17012.4817" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (05/03/2014 00:42:40 AM) (Source: Bonjour Service) (User: )
Description: Timed out waiting for acknowledgement of machine sleep

Error: (05/02/2014 10:40:26 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2156219

System errors:
=============
Error: (05/04/2014 07:28:58 PM) (Source: Service Control Manager) (User: )
Description: The Acronis Sync Agent Service service hung on starting.

Error: (05/04/2014 07:26:31 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (05/04/2014 07:21:14 PM) (Source: Service Control Manager) (User: )
Description: The DgiVecp service failed to start due to the following error:
%%2

Error: (05/04/2014 07:19:27 PM) (Source: Service Control Manager) (User: )
Description: The Background Intelligent Transfer Service service terminated with the following service-specific error:
%%2147942450

Error: (05/04/2014 07:19:27 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: The BITS service failed to start.  Error 2147942450.

Error: (05/04/2014 07:19:21 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1069TrustedInstallerUnavailable{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (05/04/2014 07:19:20 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service failed to start due to the following error:
%%1069

Error: (05/04/2014 07:19:20 PM) (Source: Service Control Manager) (User: )
Description: The PolicyAgent service was unable to log on as NT Authority\NetworkService with the currently configured password due to the following error:
%%50

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (05/04/2014 07:19:20 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1115

Error: (05/04/2014 07:19:20 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service failed to start due to the following error:
%%1069

Microsoft Office Sessions:
=========================
Error: (05/04/2014 07:27:42 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.1651853001cf67bda387ae3031C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE65440092-d3b1-11e3-bee9-68172916475b

Error: (05/04/2014 07:26:24 PM) (Source: Application Error)(User: )
Description: SearchIndexer.exe7.0.9600.163845215d4c4MSSRCH.DLL7.0.9600.163845215d425c00000050000000000006dbe175c01cf67bd9f9d6eb6C:\WINDOWS\system32\SearchIndexer.exeC:\WINDOWS\system32\MSSRCH.DLL372171b4-d3b1-11e3-bee9-68172916475b

Error: (05/04/2014 06:58:58 PM) (Source: Application Error)(User: )
Description: RtkNGUI64.exe1.0.0.22550a9e9bbRtkNGUI64.exe1.0.0.22550a9e9bbc000000500000000000ec9b4195001cf67b650e83d48C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exeC:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe6196c0a6-d3ad-11e3-bee7-68172916475b

Error: (05/04/2014 06:51:59 PM) (Source: MsiInstaller)(User: SCOTT-NB)
Description: Product: 8GadgetPack -- Error 1704. An installation for BlackBerry Link is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (05/04/2014 06:34:27 PM) (Source: Application Error)(User: )
Description: SftService.exe3.0.0.65050999antdll.dll6.3.9600.16408523d45fac0000374000e2fd812e801cf67b6b0fbff94C:\Program Files (x86)\Dell Backup and Recovery\SftService.exeC:\WINDOWS\SYSTEM32\ntdll.dllf54b0f72-d3a9-11e3-bee7-68172916475b

Error: (05/04/2014 11:09:15 AM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.204612e0801cf6775b876f9df4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20461_x64__8wekyb3d8bbwe\LiveComm.exebc1600bc-d36b-11e3-bee6-68172916475bmicrosoft.windowscommunicationsapps_17.5.9600.20461_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (05/04/2014 10:59:18 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.3.9600.163845215f00daeinv.dll6.3.9600.163845215ef6bc00000050000000000047cdd219401cf6775b9af5eadC:\WINDOWS\system32\rundll32.exeC:\WINDOWS\system32\aeinv.dll5fbe384b-d36a-11e3-bee6-68172916475b

Error: (05/04/2014 10:50:50 AM) (Source: SideBySide)(User: )
Description: PPClientAssembly,processorArchitecture="x86",type="x64",version="2008.1.17012.4817"C:\Autodesk\WI\Autodesk AutoCAD 2014\x64\acad\Program Files\Root\Locked\acad.exe

Error: (05/03/2014 00:42:40 AM) (Source: Bonjour Service)(User: )
Description: Timed out waiting for acknowledgement of machine sleep

Error: (05/02/2014 10:40:26 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2156219

=========================== Installed Programs ============================

8GadgetPack (Version: 7.0.0)
Acronis True Image 2014 (Version: 17.0.6614)
Adobe Flash Player 13 Plugin (Version: 13.0.0.206)
Adobe Shockwave Player 12.1 (Version: 12.1.0.150)
Akamai NetSession Interface
AMD Accelerated Video Transcoding (Version: 12.5.100.21025)
AMD APP SDK Runtime (Version: 10.0.1016.4)
AMD Catalyst Install Manager (Version: 8.0.891.0)
Apple Mobile Device Support (Version: 7.0.0.117)
BackUp Maker (Version: 6.5.0.5)
Baidu PC Faster (Version: 4.0.3.63619)
BlackBerry Desktop Software 7.1 (Version: 7.1.0.41)
BlackBerry Device Manager 7.1 (Version: 7.1.0.34)
BlackBerry Link (Version: 1.2.3.23)
Bonjour (Version: 3.0.0.10)
Business-in-a-Box (Version: 5.1.0)
Catalyst Control Center (Version: 2012.1025.346.4844)
Catalyst Control Center InstallProxy (Version: 2012.1025.346.4844)
Catalyst Control Center Localization All (Version: 2012.1025.346.4844)
Catalyst Control Center Profiles Mobile (Version: 2012.1025.346.4844)
CCC Help Chinese Standard (Version: 2012.1025.0345.4844)
CCC Help Chinese Traditional (Version: 2012.1025.0345.4844)
CCC Help Danish (Version: 2012.1025.0345.4844)
CCC Help Dutch (Version: 2012.1025.0345.4844)
CCC Help English (Version: 2012.1025.0345.4844)
CCC Help Finnish (Version: 2012.1025.0345.4844)
CCC Help French (Version: 2012.1025.0345.4844)
CCC Help German (Version: 2012.1025.0345.4844)
CCC Help Italian (Version: 2012.1025.0345.4844)
CCC Help Japanese (Version: 2012.1025.0345.4844)
CCC Help Korean (Version: 2012.1025.0345.4844)
CCC Help Norwegian (Version: 2012.1025.0345.4844)
CCC Help Portuguese (Version: 2012.1025.0345.4844)
CCC Help Russian (Version: 2012.1025.0345.4844)
CCC Help Spanish (Version: 2012.1025.0345.4844)
CCC Help Swedish (Version: 2012.1025.0345.4844)
ccc-utility64 (Version: 2012.1025.346.4844)
CopyTrans Suite Remove Only (Version: 2.37)
D3DX10 (Version: 15.4.2368.0902)
Dell Backup and Recovery - Support Software (Version: 1.0.0.6)
Dell Backup and Recovery (Version: 1.0.0.6)
Dell System Detect (Version: 5.4.0.4)
Dell Touchpad (Version: 16.3.7.0)
DisplayLink Core Software (Version: 7.2.47873.0)
Dropbox (Version: 2.6.2)
Express Zip (Version: 2.17)
FARO LS 1.1.501.0 (64bit) (Version: 5.1.0.30630)
Google Chrome (Version: 34.0.1847.131)
Google Earth (Version: 7.1.2.2041)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.5111.1712)
Google Update Helper (Version: 1.3.23.9)
Graboid Video (Version: 5.0.0.0)
Intel PROSet Wireless
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Processor Graphics (Version: 10.18.10.3412)
Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 15.5.5.0480)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 2.6.1209.0268)
Intel® Rapid Storage Technology (Version: 11.7.0.1013)
Intel® Turbo Boost Technology Monitor 2.6 (Version: 2.6.2.0)
Intel® PROSet/Wireless WiFi Software (Version: 15.05.7000.1709)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
iTunes (Version: 11.1.3.8)
Java Auto Updater (Version: 2.1.9.5)
Java™ SE Runtime Environment 6 (Version: 1.6.0.0)
Kaspersky Internet Security 2013 (Version: 13.0.1.4190)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Expression Encoder 4 (Version: 4.0.1651.0)
Microsoft Office Home and Business 2013 - en-us (Version: 15.0.4605.1003)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SkyDrive (Version: 16.4.6012.0828)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 28.0 (x86 en-ZA) (Version: 28.0)
Mozilla Maintenance Service (Version: 28.0)
MP3jam 1.1.1.1 (Version: 1.1.1.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
My Dell (Version: 3.5.6426.22)
neroxml (Version: 1.0.0)
NETGEAR Genie (Version: 2.3.1.16)
NETGEAR USB Control Center   (Version: 1.32)
NovaBACKUP (Version: 15.0.14)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4605.1003)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4605.1003)
Office 15 Click-to-Run Localization Component (Version: 15.0.4605.1003)
Orion File Recovery Software (Version: 1.09)
PCBoost (Version: 4.1.27.2014)
Pervasive System Analyzer
Photo Gallery (Version: 16.4.3505.0912)
PX Profile Update (Version: 1.00.1.)
Quickset64 (Version: 10.15.018)
Realtek High Definition Audio Driver (Version: 6.0.1.6788)
Realtek USB 2.0 Card Reader (Version: 6.1.8400.39030)
Shared C Run-time for x64 (Version: 10.0.0)
Sibelius 7 OpenType Fonts (Version: 7.0.0)
Sibelius 7.0.0.23 (Version: 7.0.0.23)
Skype™ 6.6
Speccy (Version: 1.26)
Steam (Version: 1.0.0.0)
swMSM
TeamViewer 8 (Version: 8.0.26038)
VideoPad Video Editor (Version: 3.29)
VirtualDJ PRO Full (Version: 7.0.3)
VLC media player 2.0.7 (Version: 2.0.7)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
WinRAR 5.00 (64-bit) (Version: 5.00.0)
WinX DVD Ripper Platinum 7.3.0

========================= Devices: ================================

Name: Generic PnP Monitor
Description: Generic PnP Monitor
Class Guid: {4d36e96e-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard monitor types)
Service: monitor

Name: Intel® 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Description: Intel® 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Intel
Service: usbehci

Name: System board
Description: System board
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Send To OneNote 2013
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: Microsoft
Service:

Name: Microsoft ACPI-Compliant Control Method Battery
Description: Microsoft ACPI-Compliant Control Method Battery
Class Guid: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}
Manufacturer: Microsoft
Service: CmBatt

Name: Bose SoundLink Mobile speaker II Audio/Video Remote Control HID
Description: Bluetooth Audio/Video Remote Control HID
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: Microsoft
Service: BthAvrcpTg

Name: Intel® 82802 Firmware Hub Device
Description: Intel® 82802 Firmware Hub Device
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service:

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: Root Print Queue
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: Microsoft
Service:

Name: Volume Manager
Description: Volume Manager
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: volmgr

Name: CMIME_1
Description: CMIME_1
Class Guid:
Manufacturer:
Service:

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Acronis TIB Mounter
Description: Acronis TIB Mounter
Class Guid: {1860459d-4692-4825-b761-44a725991050}
Manufacturer: Acronis, Inc.
Service: tib_mounter

Name: Microsoft Basic Display Driver
Description: Microsoft Basic Display Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard display types)
Service: BasicDisplay

Name: Intel® Display Audio
Description: Intel® Display Audio
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel® Corporation
Service: IntcDAud

Name: USB Root Hub (xHCI)
Description: USB Root Hub (xHCI)
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB HUBs)
Service: USBHUB3

Name: Microsoft IPv4 IPv6 Transition Adapter Bus
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service:

Name: Microsoft ACPI-Compliant Embedded Controller
Description: Microsoft ACPI-Compliant Embedded Controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Teredo Tunneling Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel

Name: Scotts-Z10
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Research in Motion
Service:

Name: System timer
Description: System timer
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Microsoft Bluetooth Enumerator
Description: Microsoft Bluetooth Enumerator
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Microsoft
Service: BthEnum

Name: Intel® 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Description: Intel® 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Intel
Service: usbehci

Name: Microsoft Windows Management Interface for ACPI
Description: Microsoft Windows Management Interface for ACPI
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: WmiAcpi

Name: Handsfree Audio Gateway Service
Description: Handsfree Audio Gateway Service
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Microsoft
Service:

Name: High precision event timer
Description: High precision event timer
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Composite Bus Enumerator
Description: Composite Bus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: CompositeBus

Name: Microsoft Virtual Drive Enumerator
Description: Microsoft Virtual Drive Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vdrvroot

Name: Microsoft Bluetooth LE Enumerator
Description: Microsoft Bluetooth LE Enumerator
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Microsoft
Service: BthLEEnum

Name: Microsoft ISATAP Adapter #5
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel

Name: Microsoft Storage Spaces Controller
Description: Microsoft Storage Spaces Controller
Class Guid: {4d36e97b-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: spaceport

Name: Kai's blackberry Audio/Video Remote Control HID
Description: Bluetooth Audio/Video Remote Control HID
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: Microsoft
Service: BthAvrcpTg

Name: USB Composite Device
Description: USB Composite Device
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbccgp

Name: Microsoft Kernel Debug Network Adapter
Description: Microsoft Kernel Debug Network Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: kdnic

Name: Microsoft XPS Document Writer
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: Microsoft
Service:

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service:

Name: Intel® HM76 Express Chipset LPC Controller - 1E59
Description: Intel® HM76 Express Chipset LPC Controller - 1E59
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: msisadrv

Name: MillarsMedia:DGND4000
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: NETGEAR,inc.
Service:

Name: ACPI Lid
Description: ACPI Lid
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Realtek High Definition Audio
Description: Realtek High Definition Audio
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Realtek
Service: IntcAzAudAddService

Name: Kai's blackberry
Description: Bluetooth Device
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Microsoft
Service:

Name: Audio Source Service
Description: Audio Source Service
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Microsoft
Service:

Name: High Definition Audio Controller
Description: High Definition Audio Controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: HDAudBus

Name: Phonebook Access Pse Service
Description: Phonebook Access Pse Service
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Microsoft
Service:

Name: Intel® HD Graphics 4000
Description: Intel® HD Graphics 4000
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: IGFX

Name: UMBus Root Bus Enumerator
Description: UMBus Root Bus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: umbus

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: Intel® USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Description: USB xHCI Compliant Host Controller
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Generic USB xHCI Host Controller
Service: USBXHCI

Name: Microsoft Wi-Fi Direct Virtual Adapter
Description: Microsoft Wi-Fi Direct Virtual Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vwifimp

Name: Microsoft Device Association Root Enumerator
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service:

Name: ACPI x64-based PC
Description: ACPI x64-based PC
Class Guid: {4d36e966-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard computers)
Service: \Driver\ACPI_HAL

Name: Intel® 7 Series Chipset Family SATA AHCI Controller
Description: Intel® 7 Series Chipset Family SATA AHCI Controller
Class Guid: {4d36e96a-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: iaStorA

Name: Dell Touchpad
Description: Dell Touchpad
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Synaptics
Service: i8042prt

Name: PCI Express Root Complex
Description: PCI Express Root Complex
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: Intel® Management Engine Interface
Description: Intel® Management Engine Interface
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: MEIx64

Name: Bluetooth Device (RFCOMM Protocol TDI)
Description: Bluetooth Device (RFCOMM Protocol TDI)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RFCOMM

Name: Microsoft ACPI-Compliant System
Description: Microsoft ACPI-Compliant System
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: ACPI

Name:
Description:
Class Guid:
Manufacturer:
Service:

Name: Microsoft Basic Render Driver
Description: Microsoft Basic Render Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: BasicRender

Name: Fax
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: Microsoft
Service:

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: System CMOS/real time clock
Description: System CMOS/real time clock
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Integrated Webcam
Description: USB Video Device
Class Guid: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: usbvideo

Name: AV Remote Target Service
Description: AV Remote Target Service
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Microsoft
Service:

Name: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Description: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: Standard Modem over Bluetooth link
Description: Standard Modem over Bluetooth link
Class Guid: {4d36e96d-e325-11ce-bfc1-08002be10318}
Manufacturer: Standard Cell Phones
Service: Modem

Name: Programmable interrupt controller
Description: Programmable interrupt controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: ACPI Fixed Feature Button
Description: ACPI Fixed Feature Button
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: ST1000LM024 HN-M101MBB
Description: Disk drive
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: ACPI Power Button
Description: ACPI Power Button
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Intel® Core™ i7-3537U CPU @ 2.00GHz
Description: Intel Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Intel
Service: intelppm

Name: Intel® Core™ i7-3537U CPU @ 2.00GHz
Description: Intel Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Intel
Service: intelppm

Name: Intel® Core™ i7-3537U CPU @ 2.00GHz
Description: Intel Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Intel
Service: intelppm

Name: Intel® Core™ i7-3537U CPU @ 2.00GHz
Description: Intel Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Intel
Service: intelppm

Name: AMD Radeon HD 8730M
Description: AMD Radeon HD 8730M
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Manufacturer: Advanced Micro Devices, Inc.
Service: amdkmdap
Problem: : Windows has stopped this device because it has reported problems. (Code 43)
Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation.

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Lexmark X364dn Class Driver
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: Lexmark
Service:

Name: Synaptics SMBus Driver
Description: Synaptics SMBus Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Synaptics
Service: SmbDrvI

Name: Object Push Service
Description: Object Push Service
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Microsoft
Service:

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: Headset Audio Gateway Service
Description: Headset Audio Gateway Service
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Microsoft
Service:

Name: Generic USB Hub
Description: Generic USB Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Generic USB Hub)
Service: usbhub

Name: Realtek PCIe FE Family Controller
Description: Realtek PCIe FE Family Controller
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Realtek
Service: RTL8168

Name: Direct memory access controller
Description: Direct memory access controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: 3rd Gen Core processor DRAM Controller - 0154
Description: 3rd Gen Core processor DRAM Controller - 0154
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service:

Name: Speakers (Realtek High Definition Audio)
Description: Audio Endpoint
Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
Manufacturer: Microsoft
Service:

Name: Intel® Centrino® Wireless-N 2230
Description: Intel® Centrino® Wireless-N 2230
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: NETwNe64

Name: Netgear NetUSB MasterBus
Description: Netgear NetUSB MasterBus
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Netgear Corporation
Service: NetgearUDSMBus

Name: NDIS Virtual Network Adapter Enumerator
Description: NDIS Virtual Network Adapter Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisVirtualBus

Name: Realtek USB 2.0 Card Reader
Description: Realtek USB 2.0 Card Reader
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Realtek
Service: RSUSBVSTOR

Name: Generic USB Hub
Description: Generic USB Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Generic USB Hub)
Service: usbhub

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: AV Remote Target Service
Description: AV Remote Target Service
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Microsoft
Service:

Name: Microsoft AC Adapter
Description: Microsoft AC Adapter
Class Guid: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}
Manufacturer: Microsoft
Service: CmBatt

Name: Xeon® processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
Description: Xeon® processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12
Description: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: Microphone (Realtek High Definition Audio)
Description: Audio Endpoint
Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
Manufacturer: Microsoft
Service:

Name: Intel® Centrino® Wireless Bluetooth® 4.0 + High Speed Adapter
Description: Intel® Centrino® Wireless Bluetooth® 4.0 + High Speed Adapter
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Intel Corporation
Service: BTHUSB

Name: Bose SoundLink Mobile speaker II Stereo
Description: Bluetooth Stereo
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: BthA2DP

Name: Microsoft System Management BIOS Driver
Description: Microsoft System Management BIOS Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: mssmbios

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Bluetooth Device (Personal Area Network)
Description: Bluetooth Device (Personal Area Network)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: BthPan

Name: Standard Modem
Description: Standard Modem
Class Guid: {4d36e96d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard Modem Types)
Service: Modem

Name: Numeric data processor
Description: Numeric data processor
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Plug and Play Software Device Enumerator
Description: Plug and Play Software Device Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: swenum

Name: IWD Bus Enumerator
Description: IWD Bus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: iwdbus

Name: Bose SoundLink Mobile speaker II
Description: Bluetooth Device
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Microsoft
Service:

Name: Remote Desktop Device Redirector Bus
Description: Remote Desktop Device Redirector Bus
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: rdpbus

Name: Intel® Centrino® Wireless Bluetooth® + High Speed Virtual Adapter
Description: Intel® Centrino® Wireless Bluetooth® + High Speed Virtual Adapter
Class Guid: {dad27e18-2598-4484-98b0-5dba8e007f6a}
Manufacturer: Intel Corporation
Service: AMPPAL

Name: Sim Access Service
Description: Sim Access Service
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Microsoft
Service:

Name: MATbleepA DVD+-RW UJ8C2
Description: CD-ROM Drive
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom

Name: RIM Virtual Serial Port v2 (COM3)
Description: RIM Virtual Serial Port v2
Class Guid: {4d36e978-e325-11ce-bfc1-08002be10318}
Manufacturer: RIM Virtual Serial Ports
Service: RimVSerPort

Name: RIM Virtual Serial Port v2 (COM4)
Description: RIM Virtual Serial Port v2
Class Guid: {4d36e978-e325-11ce-bfc1-08002be10318}
Manufacturer: RIM Virtual Serial Ports
Service: RimVSerPort

Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt

========================= Memory info: ===================================

Percentage of memory in use: 45%
Total physical RAM: 8065.27 MB
Available physical RAM: 4397.62 MB
Total Pagefile: 16257.27 MB
Available Pagefile: 12925.54 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.1 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:918.14 GB) (Free:747.11 GB) NTFS
3 Drive u: (USB_Storage) (Network) (Total:3.73 GB) (Free:1.75 GB) NTFS

========================= Users: ========================================

User accounts for \\SCOTT-NB

Administrator            Guest                    ScottM                  

**** End of log ****



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#2 Anshad Edavana

Anshad Edavana

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Posted 04 May 2014 - 01:48 PM

Hi

 

The BSOD issue seems to be caused by a possible clash between "BlackBerry" driver and "Kaspersky Internet Security". Obviously the first step is nothing but to update "kaspersky 2013" which is outdated. Please follow the below steps.

 

1. Uninstall current version of "Kaspersky". While uninstalling choose the option to save licensing info ( default ).

 

    kis2013kb_kis2013_8741_04_en13-154188.pn

 

 

2. Download and install latest trial version of "Kaspersky" from the below link. It will pick your license and auto activate itself.

 

    http://www.kaspersky.com/free-trials/internet-security

 

3. Make sure to install the latest version "BlackBerry" software which can be downloaded from the below link.

 

    https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=33AF6F108061CB6E3C0E31AF7485EE07

 

If the BSOD continues ( hope to not ) , please upload the latest crash dumps with next reply.






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