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CD recording software will cause windows to become unstable


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#1 flsailor125

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Posted 04 May 2014 - 10:45 AM

My system has a driver conflict that I can't seem to resolve.  The system crashes unexpectedly.  Just a black screen requiring a hard shutdown.

A little background.

II installed the Kworld DVD Maker with Power Director and Power producer and the Kworld driver.  My system began to have problems that initially turned out to be a hard drive failure on a slave drive.  This was a FAT corruption issue and was corrected and files were recovered.

However the system crashes continued. I followed the microsoft solutions and removed the old Easy CD creator system files everything seemed OK.  Then downloaded and installed all of the windows updates available.

Today I was running Ccleaner to remove the temp files and the system shuts sown again.

The event log shows an event 778 Application Image dump failed and the file is referencing the CD/DVD drive.

Everything comes up in safe mode but will crash in normal boot.

 

This is an Emachine T5048-A  Pentium 4  3ghz

Windows XP sp3

2g DDR2

 

Thank you for your time and help.



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#2 johnebadbak

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Posted 05 May 2014 - 12:11 AM

http://www.danish-shareware.dk/soft/emptemp/index.html

 

easy to setup

 

If your system is running on a fat partition it should be fat32 at least..

 

But ntfs is the recommended one for windows XP for stability

 

If devices have "conflicts" then you need to check out the devices

 

in device manager to find which devices are conflicting..


Edited by johnebadbak, 05 May 2014 - 12:13 AM.


#3 hamluis

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Posted 05 May 2014 - 11:10 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 flsailor125

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Posted 11 May 2014 - 08:46 AM

Sorry for the delayin responding. Thanks again for your help.

I am working with a netbook in order to get online.  The affected computer has no internet access at this point. 

It can only boot in Safe or Diagnostic mode.

 

The Speccy snapshot shows  "The Specified service does not exist as an installed service"  for all fields.  Again no internet connection,

 

Here is the result of the mini toolbox;

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Administrator (administrator) on 11-05-2014 at 09:25:15
Running from "C:\Documents and Settings\Administrator\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/04/2014 08:10:05 PM) (Source: Application Hang) (User: )
Description: Hanging application DELTACAD.EXE, version 2.1.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/04/2014 08:09:56 PM) (Source: Application Hang) (User: )
Description: Hanging application DELTACAD.EXE, version 2.1.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/04/2014 08:09:47 PM) (Source: Application Hang) (User: )
Description: Hanging application DELTACAD.EXE, version 2.1.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/04/2014 04:41:09 PM) (Source: MsiInstaller) (User: MAIN)
Description: Product: PowerProducer -- Error 1327.Invalid Drive: D:\

Error: (05/04/2014 04:25:47 PM) (Source: MsiInstaller) (User: MAIN)
Description: Product: PowerProducer -- Error 1719.Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled.

Error: (05/04/2014 10:29:56 AM) (Source: COM+) (User: )
Description: The run-time environment has detected an inconsistency in its internal state. This indicates a potential instability in the process that could be caused by the custom components running in the COM+ application, the components they make use of, or other factors. Error in f:\xpsp3\com\com1x\src\comsvcs\package\cpackage.cpp(1184), hr = 8007043c: InitEventCollector failed

Error: (05/03/2014 08:43:37 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (05/03/2014 08:15:28 PM) (Source: NativeWrapper) (User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560

Error: (05/03/2014 08:15:27 PM) (Source: MsiInstaller) (User: MAIN)
Description: Product: Microsoft .NET Framework 1.1 - Update '{C0F0DCDC-99EA-4405-BDAE-CACABD3D2DF0}' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\Owner\LOCALS~1\Temp\NDP1.1sp1-KB2833941-X86\NDP1.1sp1-KB2833941-X86-msi.0.log.

Error: (05/03/2014 08:15:27 PM) (Source: MsiInstaller) (User: MAIN)
Description: Product: Microsoft .NET Framework 1.1 -- Error 1327.Invalid Drive: D:\


System errors:
=============
Error: (05/10/2014 07:11:23 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (05/10/2014 06:59:56 PM) (Source: DCOM) (User: MAIN)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/10/2014 06:59:53 PM) (Source: DCOM) (User: MAIN)
Description: DCOM got error "%%1058" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}

Error: (05/10/2014 01:16:59 PM) (Source: DCOM) (User: MAIN)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/10/2014 01:16:47 PM) (Source: DCOM) (User: MAIN)
Description: DCOM got error "%%1058" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}

Error: (05/10/2014 09:04:19 AM) (Source: DCOM) (User: MAIN)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/10/2014 09:03:54 AM) (Source: DCOM) (User: MAIN)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/10/2014 08:51:19 AM) (Source: DCOM) (User: MAIN)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/10/2014 08:50:39 AM) (Source: DCOM) (User: MAIN)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/10/2014 08:50:30 AM) (Source: DCOM) (User: MAIN)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}


Microsoft Office Sessions:
=========================
Error: (05/04/2014 08:10:05 PM) (Source: Application Hang)(User: )
Description: DELTACAD.EXE2.1.0.0hungapp0.0.0.000000000

Error: (05/04/2014 08:09:56 PM) (Source: Application Hang)(User: )
Description: DELTACAD.EXE2.1.0.0hungapp0.0.0.000000000

Error: (05/04/2014 08:09:47 PM) (Source: Application Hang)(User: )
Description: DELTACAD.EXE2.1.0.0hungapp0.0.0.000000000

Error: (05/04/2014 04:41:09 PM) (Source: MsiInstaller)(User: MAIN)
Description: Product: PowerProducer -- Error 1327.Invalid Drive: D:\(NULL)(NULL)(NULL)(NULL)

Error: (05/04/2014 04:25:47 PM) (Source: MsiInstaller)(User: MAIN)
Description: Product: PowerProducer -- Error 1719.Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled.(NULL)(NULL)(NULL)(NULL)

Error: (05/04/2014 10:29:56 AM) (Source: COM+)(User: )
Description: Error in f:\xpsp3\com\com1x\src\comsvcs\package\cpackage.cpp(1184), hr = 8007043c: InitEventCollector failed

Error: (05/03/2014 08:43:37 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (05/03/2014 08:15:28 PM) (Source: NativeWrapper)(User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560

Error: (05/03/2014 08:15:27 PM) (Source: MsiInstaller)(User: MAIN)
Description: Microsoft .NET Framework 1.1{C0F0DCDC-99EA-4405-BDAE-CACABD3D2DF0}1603C:\DOCUME~1\Owner\LOCALS~1\Temp\NDP1.1sp1-KB2833941-X86\NDP1.1sp1-KB2833941-X86-msi.0.log(NULL)

Error: (05/03/2014 08:15:27 PM) (Source: MsiInstaller)(User: MAIN)
Description: Product: Microsoft .NET Framework 1.1 -- Error 1327.Invalid Drive: D:\(NULL)(NULL)(NULL)(NULL)


=========================== Installed Programs ============================

ActiveHome Pro
Adobe Flash Player 13 Plugin (Version: 13.0.0.206)
Adobe Help Center 2.0 (Version: 2.0.0)
Adobe Photoshop Album 2.0 (Version: 2.0)
Adobe Photoshop Elements 4.0 (Version: 4.0)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
ArcSoft PhotoStudio 5.5
Audacity 2.0.2 (Version: 2.0.2)
Avery Wizard 4.0 (Version: 4.0.103)
AVG 2014 (Version: 14.0.3882)
AVG 2014 (Version: 14.0.4569)
AVG 2014 (Version: 2014.0.4569)
BlackArmor Discovery (Version: 1.20.0931.004)
Canon Camera Access Library (Version: 8.4.0.1)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.7.0.4)
Canon Internet Library for ZoomBrowser EX (Version: 1.6.3.9)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.0.0.20)
Canon MP Navigator EX 2.1
Canon MX330 series MP Drivers
Canon MX330 series User Registration
Canon Utilities CameraWindow (Version: 7.2.0.2)
Canon Utilities CameraWindow DC (Version: 7.4.0.9)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (Version: 6.5.0.3)
Canon Utilities My Printer
Canon Utilities MyCamera (Version: 7.2.0.4)
Canon Utilities MyCamera DC (Version: 7.2.0.5)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (Version: 1.8.0.1)
Canon Utilities Solution Menu
Canon ZoomBrowser EX Memory Card Utility (Version: 1.2.0.9)
CCleaner (Version: 2.34)
Click'N Design 3D (Version: 4.x)
CutePDF Writer 2.8
CyberLink PhotoNow (Version: 1.1.5203)
CyberLink PowerDirector (Version: 7.0.2027a)
CyberLink PowerProducer (Version: 5.0.1.0924)
Digital Media Reader (Version: 2.01.00.02)
Enigma
EPSON Perfection V500 Photo Scanner Driver Update
EPSON Perfection V500P User's Guide
EPSON Scan
FBackup 4
FileASSASSIN (Version: 1.06)
Free RAR Extract Frog (Version: 2.30)
Google Update Helper (Version: 1.3.23.9)
GrampsAIO32 (Version: 3.4.6-1)
H&R Block Deluxe + Efile + State 2012 (Version: 12.05.7803)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HijackThis 2.0.2 (Version: 2.0.2)
JellyFish Light 3.5
KWorld Editing Device Driver
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee QuickClean (Version: 2.00.1091)
MDIEditor and Lotto WE
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.0 Security Update (KB2698035)
Microsoft .NET Framework 1.0 Security Update (KB2742607)
Microsoft .NET Framework 1.0 Security Update (KB2833951)
Microsoft .NET Framework 1.0 Security Update (KB2904878)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003 (Version: 11.0.5614.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 08.05.0818)
Mozilla Firefox 25.0.1 (x86 en-US) (Version: 25.0.1)
Mozilla Maintenance Service (Version: 25.0.1)
Mozilla Thunderbird (3.1.7) (Version: 3.1.7 (en-US))
MP3 to WAV Decoder (Version: 1.4)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multimedia Keyboard Driver
MyHeritage Family Tree Builder (Version: 7.0.0.7128)
Napster Burn Engine (Version: 2.5.0000)
NETGEAR PS121v2 (Version: 1.00.2000)
NVIDIA Drivers
PhotoStudio Suite
QuickTime
REALTEK GbE & FE Ethernet PCI NIC Driver (Version: 1.00.0000)
Recipe Manager (Version: 1.2.0)
Recovery Software Suite eMachines (Version: 1.00.0000)
Revo Uninstaller 1.95 (Version: 1.95)
Santa Cruz Manual
Simple Sudoku 4.2
Soft Data Fax Modem with SmartCP
SOLO version 2.09
Sonic Encoders (Version: 1.00)
Spybot - Search & Destroy (Version: 1.6.2)
Temp File Cleaner (Version: 4.2.2)
Total Annihilation
Turtle Beach Santa Cruz Driver
Tweak UI
UBCD4Win 3.60
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Media Player 10 (KB910393)
Update for Windows Media Player 10 (KB913800)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
Update for Windows XP (KB2934207) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update Rollup 2 for Windows XP Media Center Edition 2005
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
Wacom Tablet Driver
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB925766
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Memory info: ===================================

Percentage of memory in use: 16%
Total physical RAM: 2045.55 MB
Available physical RAM: 1697.84 MB
Total Pagefile: 3935.73 MB
Available Pagefile: 3666.74 MB
Total Virtual: 2047.88 MB
Available Virtual: 2000.65 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:143.75 GB) (Free:86.87 GB) NTFS
2 Drive d: () (Fixed) (Total:55.9 GB) (Free:55.82 GB) NTFS
3 Drive e: (RECOVERY) (Fixed) (Total:5.28 GB) (Free:2.24 GB) FAT32
8 Drive m: (KODAK) (Removable) (Total:0.48 GB) (Free:0.47 GB) FAT
9 Drive z: (Elements) (Fixed) (Total:1863.01 GB) (Free:1756.08 GB) NTFS

========================= Users: ========================================

User accounts for \\

Administrator            ASPNET                   Guest                    
HelpAssistant            Owner                    SUPPORT_388945a0         


**** End of log ****
 



#5 flsailor125

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Posted 11 May 2014 - 11:22 AM

Thanks again for any help.

I was able to get the system online and posted a Speccy snapshot at

http://speccy.piriform.com/results/XbikVrDEzy0SpOGhPVH2FP8



#6 hamluis

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Posted 11 May 2014 - 12:13 PM

Please...try following the directions for posting the snapshot link again...things did not go well with the previous attempt.

 

Louis



#7 flsailor125

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Posted 11 May 2014 - 12:44 PM

I uninstalled AVG in case there was a conflict. After a restart I  and uninstalled and reinstalled Speccy. 

However, it appears that it has the same lack of information and looks the same as the first report.

 

http://speccy.piriform.com/results/rJBidvQRPQMd3jUZRAbMoM5



#8 flsailor125

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Posted 11 May 2014 - 12:48 PM

I am logged in as owner.   I will  log in as admin and re-run Speccy .



#9 flsailor125

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Posted 11 May 2014 - 01:01 PM

Here is the new snapshot.

 

http://speccy.piriform.com/results/EwVUwmGMLEURQNfq0yUSLh0






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