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Computer crashing, Computer temperature problems, and mouse problems


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#1 xXSenile

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Posted 04 May 2014 - 06:12 AM

Hi,

 

Recently my computer which runs windows 7 started to slow down a lot especially when I try to run games. It did not used to do this in the past, and it now keeps crashing and I have to run the game on the lowest setting to even get it to run at all... I have no problems streaming high definition videos though...

 

Additionally, my mouse scroll recently starting glitching as well. When I scroll down the page it will suddenly scroll back up a bit and when I scroll up it might suddenly scroll down a bit. I'm not sure if this problem is related.

 

I posted on the malware section thinking it was a malware issue but I was referred here because my temperature for my computer may be too high (see link attached):

 

http://www.bleepingcomputer.com/forums/t/532616/computer-keeps-crashing-slowing-down-and-weird-mouse-scroll/#entry3360079

 

Speccy link: http://speccy.piriform.com/results/EJE3Fbja5TMkF8t7zfuaxth

 

Any insight or help into these matters would be greatly appreciated!


Edited by xXSenile, 04 May 2014 - 06:16 AM.


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#2 OldPhil

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Posted 04 May 2014 - 07:25 AM

Are the fans clean, much dust inside the case.  If all is clean the thermal paste on the processor may have dried out.


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#3 dc3

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Posted 04 May 2014 - 02:45 PM

78C is dangerously hot.  The maximum temperature I found was 72.7C.

 

Along with cleaning the dust out of the CPU fan and heat sink assembly you should check to see if the fan and heat sink are firmly seated on the CPU.

 

If you are going to replace the thermal compound make sure that you clean the mating surface of the CPU and heat sink.  Using a plastic card works well for removing most of the thermal compound, you can use isopropyl alcohol to clean the residue.

 

You will only need a small amount of thermal compound, about the size of a grain of rice.


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#4 xXSenile

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Posted 05 May 2014 - 09:19 AM

Hi,

 

Thanks for the replies. My fan is clean from what I can see, there is no dust, and I cleaned it again just to be sure. Perhaps the thermal paste is dried out like was suggested, but I think my heat sink is inbuilt or came with the tower so I might not be able to do that? I am not sure how either way :S

 

Would I have to buy another heat sink?



#5 dc3

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Posted 05 May 2014 - 09:30 AM

This is a desktop.  The heat sink and fan are removable on all of the desktops I've seen.

 

Post the make and model of this computer and I will see what I can do about finding either a video or written instructions for removing the heat sink.


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