Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Random mouse freezing


  • Please log in to reply
1 reply to this topic

#1 RedLobster830

RedLobster830

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:04:26 PM

Posted 04 May 2014 - 03:26 AM

On 2nd of May 2014. in late afternoon I encountered this weird mouse freezing, from 1-5second or total mouse failure (meaning mouse turned off) resulting in me having to reconnect the mouse into USB port. I use this mouse: http://int.ms-start.com/ms-industrialnbsp;wired-mousenbsp;wizard-26.aspx

At the moment I was playing a game called League of Legends but I believe it makes no difference.

I tried various things: Changing the USB port (didn't help) , also I tried to switch the keyboard in all of those and it is working perfectly fine and concerning the mouse it doesn't matter in which usb port it is, the problem persists.

Updating the drivers, they are up to date. Uninstalling them and letting the computer do the work also didn't work. Uninstalling/Disabling just one of those 2 makes the mouse dead. Here is the picture: http://i61.tinypic.com/2nbx2qv.png

The location of the 1st one is "on USB Human Interface Device" and of the 2nd one is "on HID-compliand device" if it is of any help...

Also,whenever that freeze occurs you can hear a specific sound the computer makes when it recognizes that something is in the USB port or that something (USB stick or in this case mouse USB) leaves the USB port. Those sounds are also at random or at least I couldn't find the difference/connection.

So I've read that it, maybe, has something to do with my NVIDIA graphics card. I got a NVIDIA GeForce GTX 550 Ti , version 335.23 and I tried rollbacking the graphics card but it didn't solve the problem.

The only two things I didn't do is trying another mouse and trying the current mouse on another computer.

One more thing to point at is: If I am in the Device Manager(picture above) in the moment the mouse freezes and the computer produces the sound whole list of devices in Device Manager would refresh. Also, it seems that if I do not move the mouse the freezes,including the sound, will not occur. I ain't sure about that,though.

I also tried this which I found on another forum: "Not sure about the exact phrasing here, but basically the part of the mouse where the cord goes into the mouse is glitchy/broken.
As long as the cord was pointing straight away from the mouse or to the right( | or / ) the mouse would work as normal, however if the cord would point to the left from the mouse( like so: \ ), it wouldn't receive any power, and act as if i unplugged the mouse.
So, if i move the mouse far enough to the right, eventually the cord would get turned to the left enough for this glitch to come into effect and the mouse to stop working."

Reinstalling the OS didn't give any results, either. I did a system restore before and after formatting the computer, also nothing.

I do have enough of RAM (8gb), physical memory usually doesn't go above 50-60%. CPU also doesn't go above that.

Specs: CPU: Intel® Core™ i5-2400 CPU @ 3.10GHz

RAM: 8GB

Display: GeForce GTX 550 Ti

Approx. Total Memory: 4049MB

Sorry for the long post and I'm open to any suggestions since I've been troubling with this for a lot of hours and I just can't seem to find the problem!
 



BC AdBot (Login to Remove)

 


#2 TsVk!

TsVk!

    penguin farmer


  • Members
  • 6,230 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Antipodes
  • Local time:12:26 AM

Posted 04 May 2014 - 04:43 AM

have you tried a different mouse?

 

it may just be a dodgy usb device...






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users