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Cannot connect to Broadband Connection.


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10 replies to this topic

#1 crybllrd

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Posted 04 May 2014 - 01:18 AM

When I click on my networks on the taskbar next to the clock, I see a red X for my broadband connection.

It stopped working a few weeks ago, I have tried many things, new drivers, rolling back, disabling/enabling Services. Here's what I get:

Bo26XYp.png?1

I am currently connected to my modem by Wifi.

 

Everything is working fine for my roommates, who are all plugged in to the same modem.

What can I do?

 

I have a Dell Inspiron 14R laptop, running Windows 7.



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#2 Condobloke

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Posted 04 May 2014 - 02:02 AM

G'day crybllrd, give this a run for me...

 

Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
Reconnect everything.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"



Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista and 7), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.
 


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fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

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#3 crybllrd

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Posted 04 May 2014 - 08:13 AM

Thank you. 

After running ipconfig /renew, I received an error:

"An error occurred while renewing interface Local Area Connection : Unable to contact your DHCP Server."

I checked Services.msi, the DHCP Client service is running.

I continued through the list, and after the last restart it still doesn't work.



#4 JohnC_21

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Posted 04 May 2014 - 09:44 AM

It's possible your network adapter failed. Are there any yellow exclamation marks next to Network adapters in Device Manager?

 

Edit:I am probably wrong here as you are currently connected to "The House"


Edited by JohnC_21, 04 May 2014 - 09:46 AM.


#5 crybllrd

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Posted 04 May 2014 - 11:12 AM

Are there any yellow exclamation marks next to Network adapters in Device Manager?

There are not.

And I am connected to TheHouse via wifi, so does that mean my card (most likely) hasn't failed?



#6 JohnC_21

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Posted 04 May 2014 - 11:28 AM

If you can see your Network adapter in Device Manager with no exclamation marks I would say your card is good? Are you trying to connect to your broadband directly with an ethernet cable?

#7 dc3

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Posted 04 May 2014 - 11:33 AM

Connecting via a Ethernet cable would be the quickest way to determine if the problem is wifi related.

 

Are there any other computers connecting through the router?

 

If so, are they having similar problems?


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#8 crybllrd

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Posted 04 May 2014 - 11:56 AM

I connect via Ethernet to the router on 3F,  which is connected to the modem sitting next to it.

Currently my 3 roommates are wired and/or wirelessly connected to the modem, with no problems.

I am connected to the router via Wifi and Ethernet, with ethernet not working anymore..



#9 dc3

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Posted 04 May 2014 - 12:15 PM

Have you tried updating the network driver?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 crybllrd

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Posted 04 May 2014 - 09:12 PM

I have updated the driver (Atheros AR8161/8165/8162/8166/8168 Ethernet Controller Driver) through the Dell Drivers website before, but I just tried it again and it still does not work.

EDIT: I am currently updating all drivers it suggests, about 12.

 

Just finished installing all the drivers, even flashed the BIOS. 

Still nothing.


Edited by crybllrd, 05 May 2014 - 04:55 AM.


#11 JohnC_21

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Posted 05 May 2014 - 07:52 AM

Have you tried connecting with the cable of a roommate that can connect? What is the model number of the computer and is this a Win7 64bit OS?


Edited by JohnC_21, 05 May 2014 - 07:53 AM.





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