I am trying to help solve problems with my husbands laptop.
It is an Asus with Windows 7 Home Premium, SP 1 64 bit.
Recently something has gone wrong anytime we try to watch a video from places like Xfinity or MSN main pages. The news videos (I think they are mainly youtube videos), cause the browser and the Norton Anti virus programs to become disabled.
The system has crashed twice, but not since I restored it to a previous date to this problem.
There may be other programs which become disabled as well, and we may just not be aware of them yet.
I don't really know where to look for the solution. The troubleshooter in the Control Panel cannot identify the problem.
I did look in the Device Manager in hopes of finding a clue. I did see a problem in the area for Network Adapters. There is one with a yellow warning. It is called "Teredo Tunneling Pseudo Interface. No idea what this is for.
I clicked on it and at the General tab > Device Status it indicates "This device cannot start." (Code 10)
In the Driver tab, it appears as "Disabled", so it should not be causing a problem ....unless it needs to be enabled.
The problem only became evident when I clicked on a video. There was some scripting at the bottom of the page, and I remember seeing the word "Debug" but I just got out of the video. It had already disabled the browser and I could not get to any sites. I restarted, but still the browser was not working and there was a warning that Norton had been turned off (but I had not turned it off).
The only way to get onto the Internet was to go to the Control Panel and Restore to an earlier date. That seemed to work. But I still had to download Norton Suite again. As soon as I clicked on another video, the same thing happened again, and this time before I could get it restored, the computer had crashed with a blue screen twice.
Right now everything seems to work. I re-downloaded Norton Suite from our ISP (Comcast) and ran the Windows update. The browser works for the moment, but I will not try to watch anymore video clips.
Thank you much,