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My AOL email account has been hacked


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6 replies to this topic

#1 Tamy

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Posted 03 May 2014 - 03:22 PM

Hi all!

Last night my AOL email account was hacked. I started getting multiple mailer demon messages and my sent folder had 150+ sent emails in it.

So, I changed my password and everything seemed ok, I was able to send a warning out to friends and family not to click on any links from the hacked email. When I got on the computer today, I can't send any emails, a pop up box tells me there is an error and to complete an image puzzle and gives the link to go there, with AOL name in the link.

I have created a screen shot, but I don't see where I can attach it?

Is there anyway to fix this, and more important, has it given me a virus or key logger or something.

 

I have ran these programs to look for a virus

Malewarebyes

Adaware

JRT

and I'm still running a full scan of MSE right now.

Nothing has came up so far.

 

My Computer is an:

 

Microsoft Windows 7, Service Pack 1, 64 bit
Motherboard: Hewlett-Packard

 

Any help would truly be appreciated,

 

Thank you,

Tammy
 



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#2 buddy215

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Posted 03 May 2014 - 04:58 PM

Your account is not the only AOL email account that was compromised in some way....hopefully just spoofed...

AOL Security Update

AOL Mail Has Been Hacked, Tricks People Into Opening Tainted Emails | Digital Trends

QUOTE:

Fortunately, there are a few ways to tell whether you’re the target of a spoofing attempt. If you get any “mailer-daemon” error messages that don’t match up with any emails you’ve sent out, that could be a sign that you’re a target. You only get such messages if you attempt to send an email to an account that doesn’t exist or is no longer active. Also, if you get emails from accounts which also indicate that you sent them messages you didn’t write, you might be a target of spoofing.

To combat this threat, AOL recommends that you change your password, but considering that spoofing doesn’t necessarily mean your account is compromised, we’re not sure how doing so would help here. Overall, if you’re Eagle-eyed, and follow the above tips you’ll likely be able to avoid any spoofing-related headaches.

 

AOL does recommend changing passwords and secret answers. But that won't stop someone spoofing your email address.

Best not to click on any links in emails but instead go to AOL's online login page and login there to change passwords, etc. 


Edited by buddy215, 03 May 2014 - 05:00 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 Tamy

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Posted 03 May 2014 - 05:23 PM

Hi BC Advisor,

Yes, It has been hacked not spoofed.

I guess, I'm wanting to know, what exactly I can do or if this is something that

has given me a virus or taken over my identity.

I wish it was just spoofed too!



#4 buddy215

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Posted 03 May 2014 - 05:45 PM

AOL has said that encrypted passwords and secret answers have been compromised for many AOL email accounts.

They are not sure if those have been decrypted by the hackers or not.

 

You can open a new topic using the instructions in this link for including a DDS scan log in the new topic.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help - Virus, Trojan, Spyware, and Malware Removal Logs

 

Once you have followed those instructions post your new topic in the forum in this link: 

Virus, Trojan, Spyware, and Malware Removal Logs Forum - BleepingComputer.com

 

Once you have posted your new topic, do not bump it. Wait for a response.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#5 Tamy

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Posted 03 May 2014 - 06:19 PM

Thank you BC



#6 buddy215

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Posted 03 May 2014 - 06:57 PM

You're welcome....It would be good if you followed through with the new topic. I suspect, especially because of

the title of this topic, that other AOL users will be looking for answers and viewing your posts.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#7 Animal

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Posted 04 May 2014 - 12:07 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/533187/my-aol-email-account-has-been-hacked-not-spoofed/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

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