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HP printer suddenly won't allow non-HP ink cartridges


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#1 misssbb

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Posted 03 May 2014 - 10:57 AM

I have an HP Officejet J5780 All-in-One, and got so disgusted with ink cartridges "expiring" and the ridiculous prices of new ones, that I bought two reconditioned (or whatever it's called) cartridges from Meritline and have been extremely happy with the quality and longevity.  Two black "HP74XL" cartridges for $13.95, instead of one for three times as much.

 

A month or so after successfuly installing and using the second one, I got an error message saying "the right cartridge has to be replaced."   I restarted the computer, unplugged the printer and it solved the problem for a couple of days.  When it happened again and the aforementioned didn't work, I uninstalled the printer and reinstalled it using only the Basic Driver, thinking that maybe it wouldn't have whatever it is that won't let you use a non-HP cartridge.  And disabled all updates.  Still nothing.  And I cleaned the bottom of the ink cartridge, too.

 

Emailed and called Meritline, which has zero customer support, and spent literally hours online trying to find a workaround for my model, but no luck.  There is the possibility that there's an issue with the cartridge itself, but the only way to verify that is to spend the better part of $40 on an HP cartridge to see if that works.

 

It made more sense to just buy a new printer, which I did last night - a Brother MFC - J470 DW.  It got really good reviews from the majority of reviewers on Amazon.  Didn't see anything about ink cartridge issues, but if it has them too, Amex will give me my money back.

 

Before I open the box, I just want to see one more time if anyone knows a workaround for my specific model, because I really can't afford a new printer.

 

Thank you for any advice you might have.



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#2 JohnC_21

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Posted 03 May 2014 - 11:24 AM

You may want to look at cleaning the contacts where the cartridge meets the printer, both the cartridge contacts and printer contacts. I believe cleaning the contacts in mentioned in the manual.

#3 misssbb

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Posted 04 May 2014 - 01:02 PM

Did that and there was so much gunk in there I couldn't believe it!  Didn't make a difference.  So I remembered I had a credit at Best Buy and went down there and got an HP ink cartridge and whadda ya think?  It worked.  It's possible the other one had some kind of flaw, but it had been fine for over a month...  Thank you for the advice.

 

Still looking for a technology/programming work-around



#4 JohnC_21

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Posted 04 May 2014 - 03:29 PM

If you decide to go back to compatible cartridges you may want to look at ebay.

 

http://www.ebay.com/itm/2-Pack-Hp-74XL-74-XLCB336WN-Black-Ink-Cartridges-/380410445623?pt=US_Ink_Cartridges&hash=item58923abf37

 

http://www.ebay.com/itm/2-PACK-HP-75XL-Color-Ink-Cartridges-Officejet-J6450-J6480-J5780-J6488-CB338WN-/390811480367?pt=US_Ink_Cartridges&hash=item5afe2df12f



#5 mjd420nova

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Posted 05 May 2014 - 01:00 PM

So many printers have hit the scrap heap over just the problem you saw.  HP likes to use a small tray/ramp affair to collect the ejected ink from the cartridge during initialization.  I gets so gummed up that it can freeze the carriage from moving.  The contact area of the cartridge carrier needs to get wiped with alcohol to insure good connections.  I do not load the HP software, connect it with USB , let the OS find new hardware and software drivers off the internet.  That will save you all the bloatware HP puts on their installation disks and up to five more processes added to the loop.



#6 misssbb

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Posted 05 May 2014 - 02:40 PM

Thank you JohnC_21, I'll definitely check it out.

 

mjd420nova, thank you too, but the last two sentences are way above my paygrade.  Is OK, please don't waste your time trying to explain it.  You had me (confused) at not loading the HP software, can't imagine how it would work then, but obviously you're smart enough tto have figured it out!






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