Sorry, I'm frustrated. Every now and then someone asks me to work on a computer and when I do... things go from bad to worse. I don't know how it happens only that, that's how computers work sometimes. This may be a hardware issue but it didn't start out that way if it is...
Current issue... got a BSOD and it shut down before I could be sure of what it said. I want to say that other than 0s there was a 9 in it... but I can't promise. It did a memory dump(if that was successful) so, I may just have to take the hdd out and try to access the file from there. Anyway, after the BSOD, there's no display. I've started and shut down(by holding the power button, yay) several times. Trying the onboard laptop display as well as the external I use... NOTHING. You can hear it all running but, nothing is happening. ugh.
Several months ago I worked on this for this lady, just had to put in a new screen. That all went really well... no issues at all.
Last month she messaged me on facebook to say she had an error... api-ms-win-downlevel-user32-l1-1-0.dll was missing. She didn't get the laptop to me til just the other day... (Hp g6-1b59wm)
The error popped up for a TON of apps that needed it. NOTHING worked right. The outdated AV wasn't working, windows update wasn't working, IE, well I couldn't even find that at the time.
I searched the internet for quite a while and the advice out there was quite varied and limited. I found a site saying it was a bad idea to simply download that file because it could be loaded with malware if I did, etc... I tried all sorts of steps with trying to repair or find the file, etc... No luck. So, I resorted to a system restore... which I had to do from the startup repair menu via my copy of windows 7 on a flash drive.
It said it failed. So, I went to an earlier date(there was a lot of bad programs on it and one that I think may have been part of the problem, I went before that.)
Second date I tried failed as well... But when the computer restarted, it said it was successful. go figure. That's windows for you.
So, that worked. Then I had a lot of work to do. I took off the old and expired norton 2011. I installed comodo and ran it, malwarebytes and ran it(found a lot of junk), ran a few windows updates... And I was still in the process of uninstalling some unwanted programs through add/remove in control panel.
It was slow going but I was making progress and felt good about it all.
Then out of nowhere, for no apparent reason, BSOD... and now, no display.
I was working on this thing half the day today so I'm not opening it up tonight... but, what on earth? :/
Sound hardware? Sometimes you're just not in the mood for such a problem. I was just updating her earlier on how it was going and now... 5 steps backwards. humbug.
I will assume that it is not the screen or the cable as both internal and external displays are currently not working. :/
Why can't things just go smoothly like they're supposed to? :/ ha
Edited by hamluis, 03 May 2014 - 12:00 PM.
Moved from Win 7 to Internal Hardware - Hamluis.