I have an HP dv4 1540-us laptop. My computer keeps crashing (i.e. I’m constantly getting the blue screen of death).
The BSOD said:
- Technical Information:
- ***STOP: 0x000000D1 (0x 0000000000000000, 0x 0000000000000002, 0x0000000000000000, 0x FFFFF88006077FB5
- ***NETw5s64.sys- Address FFFFF88006077FB5 base at FFFFF88006064000,Datestamp 4ba1b871
I got the following info from a Windows pop-up once my computer restarted:
- BCCode: d1
- BCP1: 0000000000000000
- BCP2: 0000000000000002
- BCP3: 0000000000000000
- BCP4: FFFFF88006077FB5
Control Panel – All Control Panel Items – Action Center said that I have a problem with my Intel graphics driver and that it has stopped working 12 times. I updated this driver yesterday.
Just for fun, I ran a full virus scan (first Norton, then Microsoft Security Essentials, then Malawarebytes) and keep getting a clean bill of health from them. I also ran the “error checking” prompt on my computer, but didn’t see anything. I also deleted all cookies and temporary internet files.
I went to my minidump file so that I could zip the files and upload them so you could look at them. When I tried to zip them, I got the following message: “Compressed (zipped) folders error. File not found or no read permissions.” I then tried to open a file and got a message that windows couldn’t open the file and that I should select a program so that it could try to open it. If you could advise me how to upload minidump files and then help me with my BSOD error then I would really appreciate it!
Edited by Ro_Laren, 01 May 2014 - 09:20 PM.