Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

SYSTEM_EXCEPTION_THREAD_NOT_HANDLED


  • Please log in to reply
2 replies to this topic

#1 SquaretekTech

SquaretekTech

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:07:59 AM

Posted 01 May 2014 - 03:01 PM

Hi, all.  SquareTech here.  I have a customers computer in right now that is making me throw a fit.  I have been told over and over that it's a bad Graphics driver, and to go into the DevMgr, uninstall the graphics driver, and delete the folder that the faulty drivers were located.  Too bad I can't even boot in safe mode!  I've tried every boot function, but to no avail.  I have done everything I know to do, including a full system reset and a full restore.  But it just comes back!  I'm getting frustrated, and so is my customer.  

 

Here's what the log file (SrtTrail.txt) shows.  

Startup Repair diagnosis and repair log
---------------------------
Number of repair attempts: 27
 
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\Windows
AutoChk Run = 0
Number of root causes = 1
 
Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 47 ms
 
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms
 
Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 110 ms
 
Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 812 ms
 
Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms
 
Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 63 ms
 
Root cause found: 
---------------------------
Startup Repair has tried several times but still cannot determine the cause of the problem.
 
---------------------------
---------------------------
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\Windows
AutoChk Run = 0
Number of root causes = 1
 
Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 79 ms
 
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms
 
Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 94 ms
 
Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 703 ms
 
Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms
 
Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 63 ms
 
Root cause found: 
---------------------------
Startup Repair has tried several times but still cannot determine the cause of the problem.
 
---------------------------
---------------------------
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\Windows
AutoChk Run = 0
Number of root causes = 1
 
Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
 
Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 47 ms
 
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms
 
Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 125 ms
 
Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 797 ms
 
Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms
 
Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 63 ms
 
Root cause found: 
---------------------------
Startup Repair has tried several times but still cannot determine the cause of the problem.
 
---------------------------
---------------------------
 
 
 
 
 
 
 
Any and all input would be great.  I am really at a loss.  


BC AdBot (Login to Remove)

 


#2 1Sin

1Sin

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:07:59 AM

Posted 01 May 2014 - 10:27 PM

Need a little more information about the brand, specs and what exactly is going on. I have seen that error due to a bad memory module.



#3 YuriP

YuriP

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:59 PM

Posted 02 May 2014 - 04:45 PM

Hello there,

 

Could you share the DMP files included in the C:\Windows\MiniDumps\ folder? the give more insight to the exact problem.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users