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Cannot connect to Internet after BD install on seperate network computer


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#1 shuff

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Posted 01 May 2014 - 02:16 PM

Mod Edit: Moved from WIN7 to Networking ~~ boopme


Hello,
Not sure if this is really the place for it or not but I know I had great help on Bleeping Computer a long time ago.
 
--------------
 
Small work network. Bought a new tower to replace the old network shared tower. Going from Windows XP to 8.1. All other computers are Windows 7. After transferring hard drives, reformatting, and then transferring files, everything was working ok. Then I proceeded to install a fresh copy of Bitdefender Total Security onto the new Windows 8.1 computer. As soon as the install finished, there was only one other computer operating on the network and it was locked out of everything. No internet, no printers, nothing. All I got was the dreaded - 
"Local Area Connection" doesn't have a valid IP configuration.
 
So began the task of resetting everything. I reset the router and modem, nothing. I reset winsock, ipconfig, and just about anything else. I then uninstalled BD and got nothing. So finally I went in and manually set my IP. I then had network access but still no internet.
 
Any and all help would be appreciated. Please let me know of any logs or info I can post.

Edited by boopme, 01 May 2014 - 02:59 PM.


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#2 Darktune

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Posted 01 May 2014 - 02:21 PM

This sounds like network problems. Have you tried sending a ping to your routers internal ip?

It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#3 shuff

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Posted 01 May 2014 - 02:30 PM

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation.  All rights reserved.

 

C:\windows\system32>ping 192.168.2.1

 

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time<1ms TTL=64

Reply from 192.168.2.1: bytes=32 time<1ms TTL=64

Reply from 192.168.2.1: bytes=32 time<1ms TTL=64

Reply from 192.168.2.1: bytes=32 time<1ms TTL=64

 

Ping statistics for 192.168.2.1:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

C:\windows\system32>ping 127.0.0.1

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

C:\windows\system32>



#4 Darktune

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Posted 01 May 2014 - 02:34 PM

Okay so it's not your connection to the router.

 

As you went from XP to Windows 8.1 have you checked the drivers?

 

Thanks,

 

Darktune


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#5 shuff

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Posted 01 May 2014 - 02:41 PM

Darktune, thanks for the help.

 

That's the issue, it isn't the computer that went from XP to 8.1, it is one of the other network computers that is running 7. When the Windows 8.1 computer had BD installed, upon completion of installation and restarting, it locked out the wired connections on the server for the only other computer that was connected at that time. The 8.1 is running fine and everything had been running fine up until that point. All other computers that were not online at that time are working fine. The wireless connections are all working well too.



#6 Darktune

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Posted 01 May 2014 - 02:48 PM

My bad for not checking what forum this was in!  :whistle:

 

So is everyone fine now?

 

Thanks,

 

Darktune


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#7 shuff

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Posted 01 May 2014 - 02:49 PM

Nope. Lol. 

 

I can connect to the server after I manually changed the IP. However, I cannot connect to the internet.



#8 Darktune

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Posted 01 May 2014 - 02:53 PM

Right okay.

 

I'll see If i can move this topic to the 'Networking' forum, you might get more luck there. 

 

I work in an environment where this sort of stuff happens day to day. But this one is strange.

 

Sorry for not being able to help, just hang in there :)

 

Thank you,

 

Darktune


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#9 shuff

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Posted 01 May 2014 - 02:55 PM

Not a problem. Thank you for the help!



#10 Darktune

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Posted 01 May 2014 - 03:02 PM

Hey Shuff, the topic has now been moved. If i can think of anything I will let you know as soon as I can. I'll have a good think :)

 

Thanks


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#11 SamX5

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Posted 01 May 2014 - 03:25 PM

Hay shuff. 

 

Are your windows 7 running off of a domain?  or are they single computers connecting to a router or switch?


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#12 shuff

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Posted 01 May 2014 - 03:57 PM

Sam,

 

Single computers connecting to a 16 port router that is connected to a Belkin wireless router which is running off a Actiontec modem.



#13 Darktune

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Posted 01 May 2014 - 03:59 PM

Hey, the 16 port router, have you checked the DHCP server is off on this and on, on the Belkin?

 

Thanks


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#14 shuff

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Posted 01 May 2014 - 04:04 PM

Darktune,

 

I have checked the Belkin that the DHCP server is on. However, I do not believe I can access the 16 port router or at least if I can, I don't know how. It is a Netgear GS116. It doesn't show up in any network map on any computer. I don't think it ever has. How might I access it's settings?



#15 Darktune

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Posted 01 May 2014 - 04:08 PM

Ahh, the Netgear GS116 is an un-managed switch, when you said router i thought it was a managed device.

 

Have you tried switching ports. When I've had this problem before it can either a broke port on the switch or a faulty Ethernet cable?


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.





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