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Am I infected or is this a hardware problem?

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#1 cap2587


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Posted 01 May 2014 - 02:15 PM

I am trying to help my brother troubleshoot what seems to be a virus.  It also could quite easily be a hardware issue.  He has a HP DV16X Laptop. The screen flickers and random windows keep opening.  Google chrome loads so many pages when opening. Internet is so slow it is pretty much unusable.  Tried to reinstall W7 from the installation DVD and it gets just past the stage of loading windows and gives a stop error.  I will include the stop error in this email.  I guess I just want to rule out a few things to see what this could be.  Any ideas or troubleshooting steps would be appreciated.  Thanks







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