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My dad has a toshiba satellite pro laptop and he's got a strange problem with it. When he restarts his computer he gets 1 of 2 things happening. About 20% of the time he gets a bunch of messages (one says that his virus protection is not enabled, another says something about a license) when he signs on and after he cancels out of those messages then everything works fine. The other 80% of the time he does NOT get those messages and when he clicks on any program (like IE) then he gets an hour glass and nothng loads.
Any idea why this would be the case? How would we fix that?
Have you installed any new hardware/software recently? Have you updated, and run your antivirus? Have you done any online virus scans? Have you run any Spyware/Malware programs? What Spyware/Malware programs do you use? Were there any error messages? What was the exact error message?
MOBO:GIGABYTE GA-MA790X-UD4P, CPU:Phenom II X4 955 Deneb BE,HS/F:CoolerMaster V8,RAM:2 x 1G Kingston HyperX DDR2 800,VGA:ECS GeForce Black GTX 560,PSU:Antec TruePower Modular 750W,Soundcard:Asus Xonar D1,Case:CoolerMaster COSMOS 1000,Storage:Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA
No, unfortunately, there is no anti-virus running on his computer. So, I'm assuming that is the first step? One question though, how can I install antivirus when I'm not able to open programs? My dad has not been online, he's just used it offline.