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Updated from Vista to Win7, computer constantly crashes.


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#1 Cat4

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Posted 01 May 2014 - 08:39 AM

Hi,

I updated from Vista 64 to Windows 7 64 on a Dell Studio XPS (Intel®i7 CPU, Ram 8.0 a couple of days ago.  I had a number of blue screens that were from the Nvidia GeForce driver needing to be updated.  I got the update to 335.23, but it still crashes.  I am also getting a lot of unexpected windows shutdowns...like about every 10 minutes.  I ran the Windows 7 compatibility program before updating from Vista, and it said everything on my machine was compatible.  I also did a clean install of Windows 7.  I am not that great at fixing problems, and maybe I should have had someone else install the new program, but alas, I didn't.  Can you guys help?  I'd be so greatful!

Thanks so much!



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#2 hamluis

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Posted 01 May 2014 - 10:28 AM

Step-by-step...take us through your install effort for Win 7, please.  Do you have a MS Genuine Win 7 DVD?

 

Louis



#3 Cat4

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Posted 01 May 2014 - 10:44 AM

Hi, thank you for replying!

I do have a genuine dvd, I removed all of the software, which there wasn't much of anyway (photoshop, etc...), then used the disk to install windows 7.  I did the advanced install where I did the "clean" install.  I then removed the windows.old file, but I was having problems before I did that even. Prior to even buying the windows 7 disk, I did the Windows 7 compatability check from Microsofts website, and it said everything was compatible.



#4 Cat4

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Posted 01 May 2014 - 10:47 AM

I'm sorry, I forgot to add that I have written down most of the unexpected shutdown notifications (BCCode: 116, etc...).  If that helps any?



#5 Allan

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Posted 01 May 2014 - 10:55 AM

1) You said you reinstalled the drivers. Were there Windows 7 drivers available for everything?

 

2) Please open device manager. Are there any yellow or red symbols?

 

3) Download BlueScreenView:http

://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

 

If it is a long list, please only post the 10 most recent errors.



#6 Cat4

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Posted 01 May 2014 - 11:00 AM

I got the updated drivers from the Nvidia web site.  I have a Windows 7 disk.  There are no red or yellow symbols in the device manager, and if you will bear with me, I will do the bluescreen view...standby.



#7 Cat4

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Posted 01 May 2014 - 11:24 AM

==================================================
Dump File         : 050114-22869-01.dmp
Crash Time        : 5/1/2014 10:06:54 AM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`0b3464e0
Parameter 2       : fffff880`0fc6edfc
Parameter 3       : ffffffff`c000000d
Parameter 4       : 00000000`00000003
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\050114-22869-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 510,536
Dump File Time    : 5/1/2014 10:08:04 AM
==================================================

==================================================
Dump File         : 050114-22807-01.dmp
Crash Time        : 5/1/2014 10:04:06 AM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`075784e0
Parameter 2       : fffff880`0fc0cdfc
Parameter 3       : ffffffff`c000000d
Parameter 4       : 00000000`00000003
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\050114-22807-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 544,872
Dump File Time    : 5/1/2014 10:05:16 AM
==================================================

==================================================
Dump File         : 050114-21340-01.dmp
Crash Time        : 5/1/2014 9:18:54 AM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`078b6010
Parameter 2       : fffff880`0fc39dfc
Parameter 3       : ffffffff`c000000d
Parameter 4       : 00000000`00000003
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\050114-21340-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 383,912
Dump File Time    : 5/1/2014 9:20:01 AM
==================================================

==================================================
Dump File         : 050114-20685-01.dmp
Crash Time        : 5/1/2014 8:37:21 AM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`09d474e0
Parameter 2       : fffff880`0fc6ddfc
Parameter 3       : ffffffff`c000000d
Parameter 4       : 00000000`00000003
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\050114-20685-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 636,224
Dump File Time    : 5/1/2014 8:38:44 AM
==================================================

==================================================
Dump File         : 050114-27752-01.dmp
Crash Time        : 5/1/2014 8:26:33 AM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`099c34e0
Parameter 2       : fffff880`0fc72dfc
Parameter 3       : ffffffff`c000000d
Parameter 4       : 00000000`00000003
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\050114-27752-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 726,968
Dump File Time    : 5/1/2014 8:27:56 AM
==================================================

==================================================
Dump File         : 050114-25412-01.dmp
Crash Time        : 5/1/2014 7:59:38 AM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`070b3010
Parameter 2       : fffff880`0fcaddfc
Parameter 3       : ffffffff`c000000d
Parameter 4       : 00000000`00000003
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\050114-25412-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 441,888
Dump File Time    : 5/1/2014 8:00:52 AM
==================================================

==================================================
Dump File         : 050114-29234-01.dmp
Crash Time        : 5/1/2014 7:51:34 AM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`0b2c0010
Parameter 2       : fffff880`0fc12dfc
Parameter 3       : ffffffff`c000000d
Parameter 4       : 00000000`00000003
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\050114-29234-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 492,328
Dump File Time    : 5/1/2014 7:52:52 AM
==================================================

==================================================
Dump File         : 050114-28594-01.dmp
Crash Time        : 5/1/2014 7:19:40 AM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`076714e0
Parameter 2       : fffff880`0fc27dfc
Parameter 3       : ffffffff`c000000d
Parameter 4       : 00000000`00000003
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\050114-28594-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 558,368
Dump File Time    : 5/1/2014 7:20:59 AM
==================================================

==================================================
Dump File         : 050114-23743-01.dmp
Crash Time        : 5/1/2014 7:10:52 AM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`0b6ef010
Parameter 2       : fffff880`0fc48dfc
Parameter 3       : ffffffff`c000000d
Parameter 4       : 00000000`00000003
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\050114-23743-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 400,784
Dump File Time    : 5/1/2014 7:12:21 AM
==================================================

==================================================
Dump File         : 043014-32978-01.dmp
Crash Time        : 4/30/2014 5:06:25 PM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`0c2194e0
Parameter 2       : fffff880`06fbbdfc
Parameter 3       : ffffffff`c000000d
Parameter 4       : 00000000`00000003
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\043014-32978-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 792,256
Dump File Time    : 4/30/2014 5:07:54 PM
==================================================

==================================================
Dump File         : 043014-29936-01.dmp
Crash Time        : 4/30/2014 7:32:49 AM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`1116d4e0
Parameter 2       : fffff880`0641af1c
Parameter 3       : ffffffff`c000000d
Parameter 4       : 00000000`00000003
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\043014-29936-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 555,648
Dump File Time    : 4/30/2014 7:34:22 AM
==================================================

 



#8 Cat4

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Posted 01 May 2014 - 11:27 AM

Sorry it took so long, it crashed while I was trying to download bluescreenview.



#9 Allan

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Posted 01 May 2014 - 11:29 AM

You didn't answer my question about whether or not you were able to obtain Windows 7 drivers.

 

Please download and install the most recent version of direct-x. Also, check the Dell site for a bios update.

 

Last, you've posted the wrong data from BlueScreenView. Please post the report that includes the names of the specific errors. Thank you.


Edited by Allan, 01 May 2014 - 11:32 AM.


#10 Cat4

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Posted 01 May 2014 - 11:42 AM

I apologize, I thought I had updated the Windows & drivers after I updated the OS a couple of days ago.  I am doing it again now.  I will post the BlueScreen data after I do the other chores you gave me.  Again, I apologize, I am not overly computer savvy.



#11 Allan

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Posted 01 May 2014 - 12:49 PM

Nothing to apologize for - that's why we're here. Let us know if there are any components for which you cannot find W7 drivers. One that is especially important is the chipset driver from the Dell site.



#12 Cat4

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Posted 01 May 2014 - 12:50 PM

I am contacting through another computer.  I updated the drivers, directX, and went to the Dell site to update the bios.  I started the update, my computer pulled it's blue screen trick, the cpu started to beep, wouldn't stop, and now it will not boot up, and every time I try, the cpu just beeps...what happened???



#13 Allan

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Posted 01 May 2014 - 01:37 PM

If the system blue screened during the bios update it could be real trouble. See if Dell has a utility to revert to the previous bios release. If not, the motherboard may well need to be replaced.



#14 Cat4

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Posted 01 May 2014 - 01:43 PM

OK, will do, I'll let you know what happens....






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