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Canít RECEIVE emails from one specific domain from our work internet connection!


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#1 kujina

kujina

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Posted 01 May 2014 - 06:44 AM

Our small office is not on a domain and uses a simple workgroup.

We can’t receive emails (pop or imap, standard ports) from our domain work email since two days ago when the company providing our internet connection changed/updated something to do with our internet connection (requiring new router credentials and a new IP address).

 

The STRANGE thing is other email accounts work fine if set up here (using the same kind of ports etc) and our work emails receive fine through other internet connections!

We have been in contact with both the company that provides our internet connection (we have two connections with them, one for pc’s & laptops and one for the phone system - which I've also tested with our email unsuccessfully) and the company that provides the email service. Both companies have not been able to fix this or pin point the problem.


Any ideas much appreciated!


Edited by kujina, 01 May 2014 - 06:51 AM.


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