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Windows 8.1 error ALWAYS!!!(driver_irql_not_less_or_equal)


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#1 xleong91

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Posted 30 April 2014 - 07:42 PM

Hello everyone,

 

As a few other users, my laptop (Lenovo Idealpad Y400) often shuts down (BSOD). The error I get is driver_irql_not_less_or_equal:

 

I always get this BSOD when i started to play game! And since i bought this laptop, i bought this laptop in Malaysia but currently studying in UK. That why i cant request for warranty.

 

Minidump file download linkhttp://www.sendspace.com/file/k0gqsi

 

http://speccy.piriform.com/results/6johjnVVF4VqBAvEW4KIHgp

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Leo (administrator) on 01-05-2014 at 01:40:26
Running from "C:\Users\Leo\Downloads"
Microsoft Windows 8.1 Single Language  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/01/2014 00:45:14 AM) (Source: C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe) (User: )
Description: C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exeCan't get user token [1008]
 
Error: (04/30/2014 11:52:30 PM) (Source: UpdaterLogger) (User: )
Description: Send failed, code: 12007
 
Error: (04/30/2014 11:52:30 PM) (Source: UpdaterLogger) (User: )
Description: Can't query the user token
 
Error: (04/30/2014 11:52:30 PM) (Source: UpdaterLogger) (User: )
Description: Can't query user's token, code: 1008
 
Error: (04/30/2014 11:52:30 PM) (Source: UpdaterLogger) (User: )
Description: Send failed, code: 12007
 
Error: (04/30/2014 11:52:30 PM) (Source: UpdaterLogger) (User: )
Description: Send failed, code: 12007
 
Error: (04/30/2014 11:52:30 PM) (Source: UpdaterLogger) (User: )
Description: Can't query the user token
 
Error: (04/30/2014 11:52:30 PM) (Source: UpdaterLogger) (User: )
Description: Can't query user's token, code: 1008
 
Error: (04/30/2014 11:52:30 PM) (Source: UpdaterLogger) (User: )
Description: Send failed, code: 12007
 
Error: (04/30/2014 11:52:30 PM) (Source: UpdaterLogger) (User: )
Description: Send failed, code: 12007
 
 
System errors:
=============
Error: (05/01/2014 01:16:32 AM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x000000401200e148, 0x0000000000000002, 0x0000000000000000, 0xfffff80160b2fa49)C:\WINDOWS\MEMORY.DMP050114-26953-01
 
Error: (05/01/2014 01:16:31 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:48:04 AM on ?5/?1/?2014 was unexpected.
 
Error: (04/30/2014 11:52:20 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x00000000000017b1, 0x0000000000000002, 0x0000000000000001, 0xfffff8008ed2039e)C:\WINDOWS\MEMORY.DMP043014-28125-01
 
Error: (04/30/2014 11:52:19 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:34:00 PM on ?4/?30/?2014 was unexpected.
 
Error: (04/30/2014 09:24:38 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:50:49 AM on ?4/?30/?2014 was unexpected.
 
Error: (04/30/2014 02:50:51 AM) (Source: BugCheck) (User: )
Description: 0x0000004a (0x0000000077382772, 0x0000000000000002, 0x0000000000000000, 0xffffd00023c59b80)C:\WINDOWS\MEMORY.DMP043014-23937-01
 
Error: (04/30/2014 02:50:49 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:19:50 AM on ?4/?30/?2014 was unexpected.
 
Error: (04/29/2014 07:41:51 PM) (Source: BugCheck) (User: )
Description: 0x0000000a (0xfffff802ae531a25, 0x0000000000000002, 0x0000000000000001, 0xfffff8029e8adf17)C:\WINDOWS\MEMORY.DMP042914-30140-01
 
Error: (04/29/2014 07:41:50 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:01:23 PM on ?4/?29/?2014 was unexpected.
 
Error: (04/27/2014 04:19:02 PM) (Source: DCOM) (User: LEO)
Description: {4AA0A5C4-1B9B-4F2E-99D7-99C6AEC83474}
 
 
Microsoft Office Sessions:
=========================
Error: (10/15/2013 01:45:43 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 29 seconds with 0 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-05-01 01:13:16.910
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-30 23:43:43.040
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-30 22:01:15.173
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-30 22:00:17.914
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-30 03:09:58.948
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-30 02:44:09.106
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-30 02:43:36.968
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-30 02:43:29.354
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-30 02:43:17.775
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-30 02:33:13.394
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Adobe AIR (Version: 1.5.3.9120)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Creative Suite 5 Production Premium (Version: 5.0)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Media Player (Version: 1.8)
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
Bigasoft Total Video Converter 3.4.10.4239
Bonjour (Version: 3.0.0.10)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dota 2
Energy Management (Version: 8.0.2.4)
Google Chrome (Version: 34.0.1847.131)
Google Update Helper (Version: 1.3.23.9)
Google+ Auto Backup (Version: 1.0.21.81)
GorillaPrice
iFunbox (v2.7.2386.747), iFunbox DevTeam (Version: v2.7.2386.747)
Intel® Control Center (Version: 1.2.1.1008)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Rapid Storage Technology (Version: 11.6.0.1030)
Intel? Trusted Connect Service Client (Version: 1.24.388.1)
iTunes (Version: 11.1.5.5)
Java 7 Update 55 (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.8)
JMicron Flash Media Controller Driver (Version: 1.0.71.1)
Lenovo App Shop (Version: 45246)
Lenovo EasyCamera (Version: 3.13.116.1)
Lenovo OneKey Recovery (Version: 8.0.0.0710)
Lenovo PowerDVD10 (Version: 10.0.4331.52)
Lenovo YouCam (Version: 4.1.3127)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office (Version: 15.0.4420.1017)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4734.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Movie Maker (Version: 16.4.3508.0205)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
NBA 2K14 (Version: 1.0.0)
NVIDIA 3D Vision Driver 335.23 (Version: 335.23)
NVIDIA Control Panel 335.23 (Version: 335.23)
NVIDIA GeForce Experience 2.0 (Version: 2.0)
NVIDIA Graphics Driver 335.23 (Version: 335.23)
NVIDIA HD Audio Driver 1.3.30.1 (Version: 1.3.30.1)
NVIDIA Install Application (Version: 2.1002.151.1095)
NVIDIA LED Visualizer 1.0 (Version: 1.0)
NVIDIA Network Service (Version: 1.0)
NVIDIA PhysX (Version: 9.13.1220)
NVIDIA PhysX System Software 9.13.1220 (Version: 9.13.1220)
NVIDIA ShadowPlay 12.4.55 (Version: 12.4.55)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.3523)
NVIDIA Update 12.4.55 (Version: 12.4.55)
NVIDIA Update Core (Version: 12.4.55)
NVIDIA Virtual Audio 1.2.22 (Version: 1.2.22)
Onekey Theater (Version: 3.0.0.9)
PDF Settings CS5 (Version: 10.0)
Photo Gallery (Version: 16.4.3508.0205)
Picasa 3 (Version: 3.9)
Power2Go (Version: 5.6.0.9109)
Qualcomm Atheros Bluetooth Suite (64) (Version: 8.0.0.222)
Qualcomm Atheros Client Installation Program (Version: 10.0)
Qualcomm Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 2.1.0.12)
Realtek High Definition Audio Driver (Version: 6.0.1.7083)
Shared C Run-time for x64 (Version: 10.0.0)
SHIELD Streaming (Version: 1.8.323)
Skype? 6.14 (Version: 6.14.104)
Speccy (Version: 1.26)
Steam
SugarSync Manager (Version: 1.9.61.90905)
Synaptics Pointing Device Driver (Version: 16.3.4.0)
Torrent Opener (Version: 1.3)
Update for 2007 Microsoft Office System (KB967642)
Update for CHS Microsoft IME HAP Dictionary (Version: 16.0.867.1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2878297) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
UserGuide (Version: 1.0.0.9)
VirtualDJ Home FREE (Version: 7.4)
VSO Image Resizer 4.0.3.6 (Version: 4.0.3.6)
Windows Driver Package - Lenovo (ACPIVPC) System  (06/15/2012 8.1.0.1) (Version: 06/15/2012 8.1.0.1)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid  (06/19/2012 10.13.29.733) (Version: 06/19/2012 10.13.29.733)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
快播 5.19.185 (Version: 5.19.185)
百度音乐2013 8.2.8.6 (Version: 8.2.8.6)
酷我音乐 2013 (Version: 7.3.0.7)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 19%
Total physical RAM: 12235.27 MB
Available physical RAM: 9861.71 MB
Total Pagefile: 24523.28 MB
Available Pagefile: 21735.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.83 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows8_OS) (Fixed) (Total:209.42 GB) (Free:107.17 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:25 GB) (Free:19.88 GB) NTFS
4 Drive f: (New Volume) (Fixed) (Total:208.66 GB) (Free:165.04 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\LEO
 
Administrator            Guest                    Leo                      
 
 
**** End of log ****
 

Help me please!! I get BSOD for everyday T.T

 

Thanks,

xleong91



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#2 WhiteZero

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Posted 01 May 2014 - 08:26 AM

BSOD from nvlddmkm.sys is your graphics card crashing. Try clean-installing the nVidia drivers, maybe try an older driver than 335.23. If it keeps occurring after that, the graphics adapter is likely bad. This happened to me recently on my desktop, had to RMA the video card.


Edited by WhiteZero, 01 May 2014 - 08:27 AM.


#3 xleong91

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Posted 01 May 2014 - 09:34 AM

BSOD from nvlddmkm.sys is your graphics card crashing. Try clean-installing the nVidia drivers, maybe try an older driver than 335.23. If it keeps occurring after that, the graphics adapter is likely bad. This happened to me recently on my desktop, had to RMA the video card.



#4 xleong91

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Posted 01 May 2014 - 07:59 PM

BSOD from nvlddmkm.sys is your graphics card crashing. Try clean-installing the nVidia drivers, maybe try an older driver than 335.23. If it keeps occurring after that, the graphics adapter is likely bad. This happened to me recently on my desktop, had to RMA the video card.

I just updated driver yesterday, the problem seems before the update as well.. some more started BSOD from the day i purchase, just that i couldn't sent my laptop back because i am studying in UK. I am from Malaysia. Is there any way to fix it? Please help me! 



#5 WhiteZero

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Posted 02 May 2014 - 08:15 AM

I just updated driver yesterday, the problem seems before the update as well.. some more started BSOD from the day i purchase, just that i couldn't sent my laptop back because i am studying in UK. I am from Malaysia. Is there any way to fix it? Please help me! 

 

Try a clean install of the display driver.

 

  1. Remove the Nvidia software package via Control Panel > Programs and Features. (don't reboot yet)
  2. Press Windows Key + X to get the admin popup menu and click Device Manager
  3. Expand the Display adapters section and rightclick whichever device looks like your nvidia card and click Uninstall
  4. Check the box that says "Delete the driver software for this device" and press OK
  5. Reboot
  6. Let Windows install the basic driver for the device automatically.

At this point, you might want to try running the PC with the basic Windows driver and see if you keep getting BSODs. Otherwise, go ahead and install the official nvidia driver.

 

If you keep getting BSOD, your hardware is likely faulty and will need repair/replacement. If you're feeling brave and know about computer hardware, you can try looking up a service manual for your laptop and see if the video card is replaceable. Otherwise the motherboard probably needs replaced.






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