First, here are my system specifications:
Using Windows 7 Home Premium Service Pack 1
Model: Satellite L775D
System type: 64-bit Operating System
I've been having a problem with my computer for over a month now where I can't restart my computer into normal mode. I have to use safe mode with networking to be able to use my computer and access the internet. Every time I've tried to restart into normal mode, my computer has gone to a blue screen and restarted itself over and over with the same message but never going into normal mode.
Prior to not being able to log into normal mode, right before this happened, I tried to scan my computer with anti-virus and install new antivirus, but my computer wouldn't install and told me that my computer may be infected. I have been being redirected, and Malwarebytes isn't picking anything up. For over a month I've been working with a really good helper on this site in Maleware forum to try and find the problem and resolve it but we had a lot of issues with my computer so he told me to make a new post here since it might not be a Maleware related issue for the moment.
This is the link to the old topic so you can see all the work we did and the things we tried and get a better idea of the problem:
This is the error message from the blue screen I've been getting whenever I restart my computer.
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select safe mode.
***STOP:0X00000050 (OXFFFFF880009B0956, 0X0000000000000000,0XFFFFF80002E74770, 0X0000000000000000)
Collecting data for crash dump...
Initializing disk for crash dump...
Beginning dump of physical memory...
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or technical group for assistance.
I would really appreciate your help in resolving this problem. If you have any additional questions or need more information please let me know! Thank you.