Hello everyone. Please see my erroneously-placed additional-comments (should have started a new thread, I apologize) at:
To be hopefully somewhat concise: In running my usual routine scans on a customer's virus-crippled laptop (HP running Windows 7), adwcleaner flagged & removed this individual's "NCH software" (which I've seen listed repeatedly on scan results in the past as suspect - and with my current nightmarish experience, I understand why). Upon reboot and uninstall of adwcleaner, reading the notepad scan results, I realized too late what happened. This included his daily and supposedly 3-years worth of archival "Express Invoice" data (for his busy farming operation). I did a system restore and was able to reinstall all software but all data appears to be irretrievably lost and/or overwritten. I'm in the process of restoring everything that was found on a recent "undelete plus" scan and will try to restore relevant entries into program but, failing that.....? I've got absolutely zero experience with this software, their supposed 'tech support' is downright criminal (had to cough up significant nonrefundable $$ simply to speak to someone....who basically told me 'we accept no responsibility' [can i have my money back then?). As I get only vague answers out of the guy, I honestly don't believe he KEPT a formal backup save for what was extant within the program itself. Again and again I see the majority of computer users who fail to either backup at all or keep everything on their primary C drive vs external drive and are furious when data is irretrievable due to their own lack of preparedness. If Undelete Plus avails me of nothing, will try sysinternals, part magic or Hiren's.
I will post back once Undelete Plus has finished restoring data - whether successful or not. I apologize again to all forum members for not initiating a new thread in this regard.