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Posted 30 April 2014 - 01:05 AM
Posted 30 April 2014 - 01:34 AM
I hope we can shed some light on this troublesome pest
The Lpcloudbox412.com link may install on your computer potentially unwanted programs like: toolbars (Sweet-Page Toolbar, Delta Toolbar), adware (WebCake, EnhanceTronic, CouponBuddy).
These are included with other programs you have downloaded
First check Programs and Features for any of these listed programs, and Uninstall them from there, if you can.
Please download RKill by Grinler to desktop to run it.
A black DOS box will briefly flash and then disappear.
This is normal and indicates the tool ran successfully.
Please Copy and Paste the small log back here
Important: Do not reboot your computer until you complete the next step.
Now: Please download AdwCleaner by Xplode and save to your Desktop.
NOTE : Please close or save all work, as the computer will be Rebooted
Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
Click on the Scan button. (only once)
AdwCleaner will begin...be patient as the scan may take some time to complete.
After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
If you see any which you do not want removed, remove the check mark next to it.
Next: Click on the Clean button (only once) to remove the selected items.
You will receive a message telling you that all programs will be close so that the infections can be removed.
Click on OK, and then OK again to confirm the reboot.
When cleaning process is complete a log (AdwCleaner[S0].txt ) of what was removed will be on your desktop.
Please copy and paste this log in your next post.
A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
Shut down your protection software now to avoid potential conflicts.
* How To Temporarily Disable Your Anti-virus
* Please download Junkware Removal Tool by thisisu to your desktop.
* Run the tool by double-clicking it.
* If you are using Windows Vista, 7, or 8, right click JRT.exe and select "Run as Administrator".
* The tool will open and start scanning your system.
* Please be patient as this can take a while to complete depending on your system's specifications.
* On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
* Post the contents of JRT.txt into your next message.
Include the 3 logs when you post your reply.
Please tell us if this has helped, and other current problems -
Posted 30 April 2014 - 07:05 AM
Posted 03 May 2014 - 12:13 AM
I am not able to find updates that relate to ARC browser, so what other browser do you use ??
There is a chance that I may find updates for Internet Explorer or other browsers -
Posted 03 May 2014 - 05:52 PM
See below for accessing Extensions etc. ...............
I am not aware of the good or bad points of ARC browser as I use I.E. 99% of the time (without any problem)
1.At the top of the Firefox window, click the Firefox button, go over to the “Help” sub-menu, then select “Troubleshooting Information"
2.Click the “Reset Firefox” button in the upper-right corner of the “Troubleshooting
3.To continue, click on the “Reset Firefox” button in the new confirmation window that opens
4.Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
1.Click on the “Chrome menu button” on the browser toolbar, select “Tools“, and then click on “Extensions“
2.In the “Extensions” tab, remove the HD-Total-Plus, SafeSaver, DP1815, Video Player, Convert Files for Free, Plus-HD 1.3, BetterSurf, Media Player 1.1, PassShow, LyricsBuddy-1, YLpcloudbox412.com 1.2, Media Player 1.1, Savings Bull, Feven Pro 1.1, Websteroids, Savings Bull, HD-Plus 3.5 any other unknown extensions by clicking the trash can icon.
If the program is not listed in Add/Remove or Programs and Features, and there is no uninstaller in the program's folder, the next place to check is your browser extensions and add-ons/plug-ins.
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