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black screen freezes


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#1 BONDFIRE

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Posted 29 April 2014 - 09:56 PM

I get the blue circle when my computer freezes. Then I get the black screen. The only way to shut down is to turn off power strip and then turn back on again. This happens multiple times.

Any suggestions?



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#2 hamluis

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Posted 30 April 2014 - 12:22 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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