As the basis for your original post are now lost, follow the directions below -
Please follow the instructions in this Preparation Guide starting at Step #6.
NOTE - If you cannot complete any step, skip it and continue.
Once the proper DDS logs are created, then make a NEW TOPIC and post it to =>
Virus, Trojan, Spyware, and Malware Removal Logs area -
If no logs can be produced, just post the new topic, and describe your current problems ......
If HelpBot replies, please follow its Step #1 and the team will be notified.
Tell me when you post the new topic so we can close this one and only let the Experts fix your problem.