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Possible Root Level Infection or Memory Issue After Windows 7 Updated

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3 replies to this topic

#1 Backstage1


  • Members
  • 19 posts
  • Local time:03:07 AM

Posted 29 April 2014 - 02:20 PM

I'm running Windows 7 Home Premium on a quad core PC with 4gb of RAM. A few days ago when this started when rebooting, I noticed Windows showed it was updating. I'm not sure if this was prior to or after the reboot. The reboot did not complete. I attempted a system repair and a system restore in normal mode but neither would complete. I also tried this using the Windows install DVD. When I rebooted in safe mode, I was able to restore to a restore point yesterday and the computer started normally. At this point, I disconnected the machine from the Internet and scheduled a boot-level scan in Avast. I also disconnected my external USB drives and thumb drives. 


There were a few files that always false flag for Avast but they weren't important so I let Avast delete them. Not system files just very old ebook files, etc. Next up, Avast flagged a file that appeared to be a root level file surrounded by { } with a series of numbers but I can no longer see what it is on the screen after trying the various options (besides Ignore). I've tried repairing, moving to chest, repairing and deleting. 


I get Error Oxc0000243 {The requested operation cannot be performed on a file with a user mapped section open.} if I try moving to chest. If I try to Fix Automatically Delete or Repair, I get Error 0xC0000035 {Object Name already exists}.


My only remaining option iwas to 'Ignore' or 'Ignore All' so Hit ESC to cancel the scan.


I restored to an earlier point. The problem, however, is a patch is already loaded and ready to install and it's the patch, whether a real patch or virus masquerading as one, loads when I reboot to try a new boot level scan. 


When I try restoring to the earliest available restore point from 12 days ago, I get the following error:


System Restore Did Not Complete Successfully. 

Your Computer System Files and Settings Were Not Changed. 


Details: An unspecified error occurred during system restore. (0x8000ffff)


UPDATE: I ran Repair on the Windows 7 Install disk in safe mode. It could not be repaired. Among the test data, I saw the following;


Boot Manager: Generic Failure



And further down after tests that passed...


Root Cause Found: A Patch is preventing the system from starting. 


Repair action: System files integrity. Check and Repair 

Result: Failed. Error code: 0x490


I was able to restore the PC to an earlier point without the patch in cue for the next re-start. However the machine still seems sluggish and I'm concerned there's a root level virus or some other issue.


It was suggested in my original post that I might have a memory problem. I did do a full diagnostic with the Windows 7 Install disk and it reported no errors. Here's my log...


DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 11.0.9600.16521
Run by Bill at 14:01:10 on 2014-04-29
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3327.1093 [GMT -5:00]
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
FW: avast! Antivirus *Enabled* {2F96FC65-F07D-9D1E-5A6E-3DA5C487EAF0}
============== Running Processes ================
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\AVAST Software\Avast\afwServ.exe
C:\Program Files\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_JT50RP.EXE
C:\Program Files\KooRaRoo Media\KooRaRooMediaServer.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Mindjet\MindManager 8\MmReminderService.exe
C:\Program Files\EPSON Software\FAX Utility\FUFAXRCV.exe
C:\Program Files\EPSON Software\FAX Utility\FUFAXSTM.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Plantronics\MyHeadsetUpdater\MyHeadsetUpdater.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Mindjet\MindManager 8\MmDesignPartner.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files\Cloudmark\Desktop\Service\cdswin.exe
C:\Program Files\PIXELA\ImageMixer 3 SE Ver.6\Transfer Utility\CameraMonitor.exe
C:\Program Files\Evernote\Evernote\EvernoteClipper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Apple\Internet Services\APSDaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com/
BHO: SnagIt Toolbar Loader: {00C6482D-C502-44C8-8409-FCE54AD9C208} - c:\program files\techsmith\snagit 10\SnagitBHO.dll
BHO: CmjBrowserHelperObject Object: {6FE6A929-59D1-4763-91AD-29B61CFFB35B} - c:\program files\mindjet\mindmanager 8\Mm8InternetExplorer.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Evernote extension: {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - c:\program files\evernote\evernote\EvernoteIE.dll
BHO: LastPass Vault: {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - c:\program files\lastpass\LPToolbar.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Snagit: {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - c:\program files\techsmith\snagit 10\SnagitIEAddin.dll
TB: LastPass Toolbar: {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - c:\program files\lastpass\LPToolbar.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [Google Update] "c:\users\bill\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [MmDesignPartner.exe] c:\program files\mindjet\mindmanager 8\MmDesignPartner.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [iCloudServices] c:\program files\common files\apple\internet services\iCloudServices.exe
uRun: [ApplePhotoStreams] c:\program files\common files\apple\internet services\ApplePhotoStreams.exe
uRun: [EPLTarget\P0000000000000000] c:\windows\system32\spool\drivers\w32x86\3\e_tatijhe.exe /ept "epltarget\P0000000000000000" /M "WF-3540 Series"
uRun: [GoogleChromeAutoLaunch_D7F8A353CC6ED011209C1472171116E7] "c:\users\bill\appdata\local\google\chrome\application\chrome.exe" --no-startup-window
mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [MMReminderService] c:\program files\mindjet\mindmanager 8\MMReminderService.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [FUFAXRCV] "c:\program files\epson software\fax utility\FUFAXRCV.exe"
mRun: [FUFAXSTM] "c:\program files\epson software\fax utility\FUFAXSTM.exe"
mRun: [AvastUI.exe] "c:\program files\avast software\avast\AvastUI.exe" /nogui
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Plantronics MyHeadset Updater] c:\program files\plantronics\myheadsetupdater\MyHeadsetUpdater.exe
mRun: [PLTSpokes.exe] c:\program files\plantronics\spokes3g\PLTSpokes.exe -min
StartupFolder: c:\users\bill\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\bill\appdata\roaming\dropbox\bin\Dropbox.exe
StartupFolder: c:\users\bill\appdata\roaming\micros~1\windows\startm~1\programs\startup\everno~1.lnk - c:\program files\evernote\evernote\EvernoteClipper.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\cloudm~1.lnk - c:\program files\cloudmark\desktop\service\cdswin.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\imagem~1.lnk - c:\program files\pixela\imagemixer 3 se ver.6\transfer utility\CameraMonitor.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\instal~1.lnk - c:\program files\common files\lpuninstall.exe
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: Clip Image - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=4
IE: Clip selection - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=3
IE: Clip this page - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=1
IE: Clip URL - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office14\EXCEL.EXE/3000
IE: LastPass - c:\users\bill\appdata\locallow\lastpass\context.html?cmd=lastpass
IE: LastPass Fill Forms - c:\users\bill\appdata\locallow\lastpass\context.html?cmd=fillforms
IE: New Note - c:\program files\evernote\evernote\\evernoteieres\NewNote.html
IE: Se&nd to OneNote - c:\progra~1\micros~4\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {2F72393D-2472-4F82-B600-ED77F354B7FF} - {6FE6A929-59D1-4763-91AD-29B61CFFB35B} - c:\program files\mindjet\mindmanager 8\Mm8InternetExplorer.dll
IE: {43699cd0-e34f-11de-8a39-0800200c9a66} - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - c:\program files\lastpass\LPToolbar.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - c:\program files\evernote\evernote\\evernoteieres\AddNote.html
TCP: NameServer =
TCP: Interfaces\{157B606E-77BD-4494-835C-3755366AC89A} : DHCPNameServer =
TCP: Interfaces\{83094272-2E0E-4319-AE7C-E6C102637362} : DHCPNameServer =
TCP: Interfaces\{FA3ACE34-A504-42B4-AE20-6BA923D78A65} : DHCPNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
============= SERVICES / DRIVERS ===============
R0 aswRvrt;avast! Revert;c:\windows\system32\drivers\aswRvrt.sys [2013-3-16 49944]
R0 aswVmm;avast! VM Monitor;c:\windows\system32\drivers\aswVmm.sys [2013-3-16 180760]
R1 aswKbd;aswKbd;c:\windows\system32\drivers\aswKbd.sys [2012-3-24 26136]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-1-11 776976]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-1-11 411552]
R2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;c:\program files\common files\abbyy\finereadersprint\9.00\licensing\NetworkLicenseServer.exe [2009-5-

14 759048]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2012-1-11 67824]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2014-4-3 50344]
R2 avast! Firewall;avast! Firewall;c:\program files\avast software\avast\afwServ.exe [2014-4-3 109048]
R2 EPSON_PM_RPCV4_05;EPSON V3 Service4(05);c:\program files\common files\epson\epw!3 ssrp\E_JT50RP.EXE [2013-1-1 142432]
R2 EpsonCustomerParticipation;EpsonCustomerParticipation;c:\program files\epson\epsoncustomerparticipation\EPCP.exe [2012-5-10 539744]
R2 EpsonScanSvc;Epson Scanner Service;c:\windows\system32\escsvc.exe [2013-1-1 122000]
R2 KooRaRooMediaServer;KooRaRoo Media Server;c:\program files\kooraroo media\KooRaRooMediaServer.exe [2014-2-16 5383736]
R3 aswStm;aswStm;c:\windows\system32\drivers\aswstm.sys [2014-1-3 67264]
R3 AtcL001;NDIS Miniport Driver for Atheros L1 Gigabit Ethernet Controller;c:\windows\system32\drivers\l160x86.sys [2009-6-24 47104]
R3 Linksys_adapter_H;Linksys Adapter Network Driver;c:\windows\system32\drivers\AE1200w7.sys [2012-1-11 1092160]
S?Unknown aswNdisFlt;aswNdisFlt; [x]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-10-23 172192]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\ieetwcollector.exe [2014-3-11 108032]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2012-1-13 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2012-1-13 1343400]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2008-5-6 11520]
=============== Created Last 30 ================
2014-04-29 19:02:13 8050496 ------w- c:\programdata\microsoft\windows defender\definition updates\updates\mpengine.dll
2014-04-29 18:55:26 7969936 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{b6d511a3-2b55-40f4-a4ff-83be3a6c85b6}\mpengine.dll
2014-04-27 19:16:16 -------- d-s---w- c:\windows\system32\CompatTel
2014-04-27 18:19:31 -------- d-----w- c:\program files\Malwarebytes Anti-Malware
2014-04-27 18:09:40 1990574 ----a-w- C:\MGtools.exe
2014-04-27 00:05:56 -------- d-----w- C:\Temp
2014-04-22 13:57:16 -------- d-sh--w- c:\users\bill\appdata\local\EmieUserList
2014-04-22 13:57:16 -------- d-sh--w- c:\users\bill\appdata\local\EmieSiteList
2014-04-16 02:57:53 62576 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{c89030bf-6664-4dd5-b123-4f0a488a5663}\offreg.dll
2014-04-15 14:01:48 7969936 ------w- c:\programdata\microsoft\windows defender\definition updates\{c89030bf-6664-4dd5-b123-4f0a488a5663}\mpengine.dll
2014-04-09 16:47:55 27072 ----a-w- c:\windows\system32\drivers\Diskdump.sys
2014-04-09 16:47:55 234432 ----a-w- c:\windows\system32\drivers\msiscsi.sys
2014-04-09 16:47:55 2048 ----a-w- c:\windows\system32\iologmsg.dll
2014-04-09 16:47:55 149440 ----a-w- c:\windows\system32\drivers\storport.sys
2014-04-09 16:47:53 1212352 ----a-w- c:\windows\system32\drivers\ntfs.sys
2014-04-09 16:47:50 2724864 ----a-w- c:\windows\system32\mshtml.tlb
2014-04-08 20:40:11 -------- d-----w- c:\programdata\Plantronics
2014-04-08 20:40:03 -------- d-----w- c:\program files\common files\Plantronics
2014-04-08 20:39:53 -------- d-----w- c:\programdata\Package Cache
2014-04-08 20:22:42 -------- d-----w- c:\users\bill\appdata\local\Plantronics
2014-04-08 20:19:54 -------- d-----w- c:\program files\Plantronics
2014-04-04 15:12:06 31744 ----a-w- c:\windows\system32\drivers\csrbcx86.sys
2014-04-04 06:03:18 -------- d-----w- c:\program files\Market Samurai
2014-04-04 00:18:39 -------- d-----w- c:\users\bill\appdata\roaming\MarketSamurai
2014-04-03 16:36:37 43152 ----a-w- c:\windows\avastSS.scr
2014-04-02 21:49:51 -------- d-----w- c:\users\bill\appdata\roaming\NCH Software
==================== Find3M  ====================
2014-04-13 17:12:42 70832 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-04-13 17:12:42 692400 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-04-03 16:36:37 81768 ----a-w- c:\windows\system32\drivers\aswRdr2.sys
2014-04-03 16:36:37 776976 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2014-04-03 16:36:37 67824 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2014-04-03 16:36:37 67264 ----a-w- c:\windows\system32\drivers\aswstm.sys
2014-04-03 16:36:37 49944 ----a-w- c:\windows\system32\drivers\aswRvrt.sys
2014-04-03 16:36:37 180760 ----a-w- c:\windows\system32\drivers\aswVmm.sys
2014-04-03 16:36:30 26136 ----a-w- c:\windows\system32\drivers\aswKbd.sys
2014-03-31 14:35:10 231584 ------w- c:\windows\system32\MpSigStub.exe
2014-03-01 04:10:48 4096 ----a-w- c:\windows\system32\ieetwcollectorres.dll
2014-03-01 03:52:43 61952 ----a-w- c:\windows\system32\iesetup.dll
2014-03-01 03:51:53 51200 ----a-w- c:\windows\system32\ieetwproxystub.dll
2014-03-01 03:38:26 112128 ----a-w- c:\windows\system32\ieUnatt.exe
2014-03-01 03:38:23 108032 ----a-w- c:\windows\system32\ieetwcollector.exe
2014-03-01 03:37:35 553472 ----a-w- c:\windows\system32\jscript9diag.dll
2014-03-01 03:31:30 646144 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2014-03-01 03:14:15 4244480 ----a-w- c:\windows\system32\jscript9.dll
2014-03-01 03:00:08 1964032 ----a-w- c:\windows\system32\inetcpl.cpl
2014-03-01 02:32:16 1820160 ----a-w- c:\windows\system32\wininet.dll
2014-02-26 20:04:56 12872 ----a-w- c:\windows\system32\bootdelete.exe
2014-02-26 18:23:15 204896 ----a-w- c:\windows\system32\drivers\61396458.sys
2014-02-07 01:07:56 2349056 ----a-w- c:\windows\system32\win32k.sys
2014-02-04 02:04:22 1230336 ----a-w- c:\windows\system32\WindowsCodecs.dll
2014-02-04 02:04:11 509440 ----a-w- c:\windows\system32\qedit.dll
2013-08-24 18:20:25 11701760 ----a-w- c:\program files\common files\lpuninstall.exe
============= FINISH: 14:03:23.97 ===============

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Posted 04 May 2014 - 02:25 PM

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

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#3 nasdaq


  • Malware Response Team
  • 40,227 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:07 AM

Posted 05 May 2014 - 09:02 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Nothing suspicious was found on your DDS log.

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).

Download the correct version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.


Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.

Let me know what problem persists.

#4 nasdaq


  • Malware Response Team
  • 40,227 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:07 AM

Posted 12 May 2014 - 08:13 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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