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Random complete freezes on high-end machine


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14 replies to this topic

#1 ben4205

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Posted 29 April 2014 - 09:16 AM

Hi all,

 

Firstly i am very sorry if this particular problem has been covered before, i spent some time searching through the forums (as i have on many previous occasions and found the answer i was looking for) but unfortunately 'windows 7 computer freeze' seems to apply to a huge range of problems!

 

Around a year ago, I built my computer for use in the office...it is (or was i guess) pretty high end because I have to run and then visualise large simulations in my work. Pretty much since the first day of running it i have been plagued with an extremely annoying fault - at seemingly random times, the computer will completely freeze to the point where even the caps lock key doesn't toggle the light on the keyboard. If i happen to be playing music or a video (not alway the case) the freeze will be accompanied by a buzzing noise in my headphones/speakers. The BSOD never appears, and checking in the system event viewer (control panel > admin tools > event viewer) there is never any error messages or warnings immediately prior a freeze...the only error there is the unexpected shutdown due to me having to manually reset ("The previous system shutdown at 14:32:49 on ‎29/‎04/‎2014 was unexpected.")

 

I have tried a clean install of windows, I've tried swapping to several different browsers (thought one of them might be causing the problem as that's about the only program I have open in the background all the time), I have tried updating all the drivers I can (I seem to be unable to update the AMD Radeon graphics driver though). This problem seems to happen at random times day or night, somtimes a couple of times a day, sometimes it won't happen for a couple of weeks. I ususally leave my computer on overnight so I can remotely access the hard drive from home, when I do this i generally leave it with virtually no programs running at all and it still sometimes freezes overnight. I am running an up to date version of Symantec Endpoint Protection which is configured to update and run a scan every night, no problems found so far.

 

I considered that overheating might be ther problem, but I run a liquid cooling block on the CPU and the hardware monitoring software says it hasn't ever gone above about 30 degrees. The graphics card was running at around 55-60 degrees which shouldn't be a problem, but just in case i am now running MSI afterburner to keep the card temp at aroudn 40 degrees, and I am still having the problems.

 

Any suggestions as to how to proceed would be much appreciated as I work on this computer all day every day, and these random freezes are really becoming annoying!

 

Regards,

 

Ben

 

 

Computer specs:

 

OS - Windows 7 Ultimate 64-bit

Graphics - AMD Radeon HD 7900 series

CPU - Intel Core i7-3820 (3.60 GHz)

Hard Disk - Seagate ST31000524AS 3.5 inch Barracuda 1TB GB 7200rpm

SSD - Crucial CT128M4SSD2 128GB M4 SATA III 6Gb/s MLC 2.5 Inch Internal SSD

Memory - Corsair Dominator 1.5V 16GB Dual/Quad Channel DDR3 (CMT16GX3M4X2133C9)

Motherboard - ASRock X79 Extreme4-M

PSU - OCZ ZX Series 850W 80+ GOLD PSU Fully Modular PSU


Edited by hamluis, 07 August 2014 - 01:07 PM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 hamluis

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Posted 29 April 2014 - 11:42 AM

Good morning :).

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 ben4205

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Posted 30 April 2014 - 08:39 AM

Hi, thanks for the assistance!

 

Here is the speccy link - http://speccy.piriform.com/results/Ik4X7KZmdcPn8t3ZEuVscmx

 

The MiniToolBox dump:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by bb308 (administrator) on 30-04-2014 at 14:29:55
Running from "C:\Users\bb308\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/29/2014 03:50:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: LyX.exe, version: 0.0.0.0, time stamp: 0x5180148d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x1a62f7c8
Faulting process id: 0xcd8
Faulting application start time: 0xLyX.exe0
Faulting application path: LyX.exe1
Faulting module path: LyX.exe2
Report Id: LyX.exe3

Error: (04/29/2014 07:16:57 AM) (Source: RIM MDNS) (User: )
Description: Client application bug: DNSServiceResolve(2cce2a91b5d33434632b9afa7c886c._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/28/2014 04:26:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: LyX.exe, version: 0.0.0.0, time stamp: 0x5180148d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x19d7f7c4
Faulting process id: 0x21a8
Faulting application start time: 0xLyX.exe0
Faulting application path: LyX.exe1
Faulting module path: LyX.exe2
Report Id: LyX.exe3

Error: (04/28/2014 04:12:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: EXCEL.EXE, version: 14.0.7109.5000, time stamp: 0x522a4031
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x00039e41
Faulting process id: 0x1cd4
Faulting application start time: 0xEXCEL.EXE0
Faulting application path: EXCEL.EXE1
Faulting module path: EXCEL.EXE2
Report Id: EXCEL.EXE3

Error: (04/28/2014 11:37:57 AM) (Source: RIM MDNS) (User: )
Description: Client application bug: DNSServiceResolve(2cce2a91b5d33434632b9afa7c886c._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/28/2014 03:02:36 AM) (Source: RIM MDNS) (User: )
Description: Client application bug: DNSServiceResolve(2cce2a91b5d33434632b9afa7c886c._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/27/2014 11:54:09 AM) (Source: RIM MDNS) (User: )
Description: Client application bug: DNSServiceResolve(2cce2a91b5d33434632b9afa7c886c._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/25/2014 03:03:06 PM) (Source: RIM MDNS) (User: )
Description: Client application bug: DNSServiceResolve(2cce2a91b5d33434632b9afa7c886c._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/25/2014 01:43:25 PM) (Source: RIM MDNS) (User: )
Description: Client application bug: DNSServiceResolve(3f72209f1eb8ae893cb1bb2f8475aa._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/25/2014 01:19:14 PM) (Source: RIM MDNS) (User: )
Description: Client application bug: DNSServiceResolve(3f72209f1eb8ae893cb1bb2f8475aa._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.


System errors:
=============
Error: (04/29/2014 02:34:42 PM) (Source: Application Popup) (User: )
Description: \??\C:\Windows\System32\drivers\VCdRom.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (04/29/2014 02:34:48 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 14:32:49 on ?29/?04/?2014 was unexpected.

Error: (04/23/2014 01:04:01 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (04/18/2014 01:29:37 AM) (Source: Application Popup) (User: )
Description: \??\C:\Windows\System32\drivers\VCdRom.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (04/18/2014 01:28:52 AM) (Source: Application Popup) (User: )
Description: \??\C:\Windows\System32\drivers\VCdRom.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (04/18/2014 01:28:58 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 01:27:17 on ?18/?04/?2014 was unexpected.

Error: (04/18/2014 01:21:06 AM) (Source: srv) (User: )
Description: The server was unable to allocate from the system nonpaged pool because the server reached the configured limit for nonpaged pool allocations.

Error: (04/18/2014 01:19:06 AM) (Source: srv) (User: )
Description: The server was unable to allocate from the system nonpaged pool because the server reached the configured limit for nonpaged pool allocations.

Error: (04/18/2014 01:18:06 AM) (Source: srv) (User: )
Description: The server was unable to allocate from the system nonpaged pool because the server reached the configured limit for nonpaged pool allocations.

Error: (04/18/2014 01:17:06 AM) (Source: srv) (User: )
Description: The server was unable to allocate from the system nonpaged pool because the server reached the configured limit for nonpaged pool allocations.


Microsoft Office Sessions:
=========================
Error: (04/29/2014 03:50:04 PM) (Source: Application Error)(User: )
Description: LyX.exe0.0.0.05180148dunknown0.0.0.000000000c00000051a62f7c8cd801cf63b98349265cC:\Program Files (x86)\LyX 2.0\bin\LyX.exeunknown8bddcb8a-cfad-11e3-a769-0260209c0e01

Error: (04/29/2014 07:16:57 AM) (Source: RIM MDNS)(User: )
Description: Client application bug: DNSServiceResolve(2cce2a91b5d33434632b9afa7c886c._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/28/2014 04:26:35 PM) (Source: Application Error)(User: )
Description: LyX.exe0.0.0.05180148dunknown0.0.0.000000000c000000519d7f7c421a801cf62f550771f32C:\Program Files (x86)\LyX 2.0\bin\LyX.exeunknown7b36c204-cee9-11e3-b2f7-0270fe990e01

Error: (04/28/2014 04:12:05 PM) (Source: Application Error)(User: )
Description: EXCEL.EXE14.0.7109.5000522a4031ntdll.dll6.1.7601.18247521ea8e7c000000500039e411cd401cf62e9ddf2d6f1C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXEC:\Windows\SysWOW64\ntdll.dll74d7179c-cee7-11e3-b2f7-0270fe990e01

Error: (04/28/2014 11:37:57 AM) (Source: RIM MDNS)(User: )
Description: Client application bug: DNSServiceResolve(2cce2a91b5d33434632b9afa7c886c._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/28/2014 03:02:36 AM) (Source: RIM MDNS)(User: )
Description: Client application bug: DNSServiceResolve(2cce2a91b5d33434632b9afa7c886c._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/27/2014 11:54:09 AM) (Source: RIM MDNS)(User: )
Description: Client application bug: DNSServiceResolve(2cce2a91b5d33434632b9afa7c886c._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/25/2014 03:03:06 PM) (Source: RIM MDNS)(User: )
Description: Client application bug: DNSServiceResolve(2cce2a91b5d33434632b9afa7c886c._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/25/2014 01:43:25 PM) (Source: RIM MDNS)(User: )
Description: Client application bug: DNSServiceResolve(3f72209f1eb8ae893cb1bb2f8475aa._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/25/2014 01:19:14 PM) (Source: RIM MDNS)(User: )
Description: Client application bug: DNSServiceResolve(3f72209f1eb8ae893cb1bb2f8475aa._tunnel._tcp.local.) active for over two minutes. This places considerable burden on the network.


CodeIntegrity Errors:
===================================
  Date: 2014-04-29 14:34:42.318
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-29 14:34:42.287
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-18 01:29:37.632
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-18 01:29:37.601
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-18 01:28:52.240
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-18 01:28:52.209
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-09 14:03:52.038
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-09 14:03:52.006
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-03-13 14:12:51.944
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-03-13 14:12:51.913
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

µTorrent (Version: 3.3.1.30017)
64 Bit HP CIO Components Installer (Version: 2.2.4)
Accelrys License Pack (Version: 7.6.7)
Accelrys License Pack (x64) (Version: 7.6.7)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Adobe Acrobat 9 Pro - English, Français, Deutsch (Version: 9.5.5)
Adobe Acrobat 9.5.5 - CPSID_83708
Adobe AIR (Version: 3.9.0.1210)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Anchor Service x64 CS4 (Version: 2.0)
Adobe Asset Services CS4 (Version: 4)
Adobe Bridge 1.0 (Version: 001.000.000)
Adobe Bridge CS4 (Version: 3)
Adobe CMaps CS4 (Version: 2.0)
Adobe CMaps x64 CS4 (Version: 2.0)
Adobe Color - Photoshop Specific CS4 (Version: 2.0)
Adobe Color EU Recommended Settings CS4 (Version: 2.0)
Adobe Color JA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Extra Settings CS4 (Version: 2.0)
Adobe Color Video Profiles CS CS4 (Version: 2.0)
Adobe Common File Installer (Version: 1.00.0000)
Adobe Creative Suite 2
Adobe Creative Suite 4 Design Standard (Version: 4.0)
Adobe CSI CS4 (Version: 1)
Adobe CSI CS4 x64 (Version: 1)
Adobe Default Language CS4 (Version: 2.0)
Adobe Device Central CS4 (Version: 2)
Adobe Download Assistant (Version: 1.2.3)
Adobe Drive CS4 (Version: 1)
Adobe Drive CS4 x64 (Version: 1)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Extension Manager CS4 (Version: 2.0)
Adobe Flash Player 10 ActiveX (Version: 10.0.2.54)
Adobe Flash Player 13 Plugin (Version: 13.0.0.182)
Adobe Fonts All (Version: 2.0)
Adobe Fonts All x64 (Version: 2.0)
Adobe Help Center 1.0 (Version: 001.000.000)
Adobe Help Manager (Version: 4.0.244)
Adobe Illustrator CS2 (Version: 12.000.000)
Adobe Illustrator CS4 (Version: 14.0)
Adobe InDesign CS2 (Version: 004.000.000)
Adobe InDesign CS4 (Version: 6.0)
Adobe InDesign CS4 Application Feature Set Files (Roman) (Version: 6.0)
Adobe InDesign CS4 Common Base Files (Version: 6.0)
Adobe InDesign CS4 Icon Handler (Version: 6.0)
Adobe InDesign CS4 Icon Handler x64 (Version: 6.0)
Adobe InDesign CS6 (Version: 8.0)
Adobe Linguistics CS4 (Version: 4.0.0)
Adobe Linguistics CS4 x64 (Version: 4.0.0)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe PDF Library Files x64 CS4 (Version: 9.0)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Photoshop CS4 (64 Bit) (Version: 11.0)
Adobe Photoshop CS4 (Version: 11.0)
Adobe Photoshop CS4 Support (Version: 11.0)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Search for Help (Version: 1.0)
Adobe Service Manager Extension (Version: 1.0)
Adobe Setup (Version: 2.0)
Adobe SGM CS4 (Version: 3.0)
Adobe SING CS4 (Version: 2.0)
Adobe Stock Photos 1.0 (Version: 001.000.000)
Adobe SVG Viewer 3.0 (Version:  3.0)
Adobe Type Support CS4 (Version: 9.0)
Adobe Type Support x64 CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe Version Cue CS2 (Version: 2.0)
Adobe Version Cue CS4 Server (Version: 4.0)
Adobe WinSoft Linguistics Plugin (Version: 1.1)
Adobe WinSoft Linguistics Plugin x64 (Version: 1.1)
Adobe XMP Panels CS4 (Version: 2.0)
Adobe® Content Viewer (Version: 3.4.0)
AdobeColorCommonSetCMYK (Version: 2.0)
AMD Accelerated Video Transcoding (Version: 13.10.100.30523)
AMD APP SDK Runtime (Version: 10.0.1084.4)
AMD Catalyst Control Center (Version: 2013.0523.1654.28486)
AMD Catalyst Install Manager (Version: 8.0.915.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.80523.1654)
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
Application Verifier x64 External Package (Version: 8.59.29722)
Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.10.1.0)
Asmedia ASM106x SATA Host Controller Driver (Version: 1.2.8.000)
ASRock 3TB+ Unlocker v1.1
ASRock App Charger v1.0.5
ASRock eXtreme Tuner v0.1.138
ASRock InstantBoot v1.29
ASRock XFast RAM v2.0.28
BlackBerry Desktop Software 7.1 (Version: 7.1.0.41)
BlackBerry Link (Version: 1.0.0.72)
BlackBerry Link (Version: 1.0.0.76)
BlackBerry World Browser Plugin (Version: 4.4.1.5)
Blender (Version: 2.69)
Bonjour (Version: 3.0.0.10)
Broadcom NetLink Controller (Version: 14.8.5.1)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2013.0523.1654.28486)
Catalyst Control Center InstallProxy (Version: 2013.0523.1654.28486)
Catalyst Control Center Localization All (Version: 2013.0523.1654.28486)
CCC Help Chinese Standard (Version: 2013.0523.1653.28486)
CCC Help Chinese Traditional (Version: 2013.0523.1653.28486)
CCC Help Czech (Version: 2013.0523.1653.28486)
CCC Help Danish (Version: 2013.0523.1653.28486)
CCC Help Dutch (Version: 2013.0523.1653.28486)
CCC Help English (Version: 2013.0523.1653.28486)
CCC Help Finnish (Version: 2013.0523.1653.28486)
CCC Help French (Version: 2013.0523.1653.28486)
CCC Help German (Version: 2013.0523.1653.28486)
CCC Help Greek (Version: 2013.0523.1653.28486)
CCC Help Hungarian (Version: 2013.0523.1653.28486)
CCC Help Italian (Version: 2013.0523.1653.28486)
CCC Help Japanese (Version: 2013.0523.1653.28486)
CCC Help Korean (Version: 2013.0523.1653.28486)
CCC Help Norwegian (Version: 2013.0523.1653.28486)
CCC Help Polish (Version: 2013.0523.1653.28486)
CCC Help Portuguese (Version: 2013.0523.1653.28486)
CCC Help Russian (Version: 2013.0523.1653.28486)
CCC Help Spanish (Version: 2013.0523.1653.28486)
CCC Help Swedish (Version: 2013.0523.1653.28486)
CCC Help Thai (Version: 2013.0523.1653.28486)
CCC Help Turkish (Version: 2013.0523.1653.28486)
ccc-utility64 (Version: 2013.0523.1654.28486)
Connect (Version: 1.0.0.1)
CPUID CPU-Z 1.65.1
CrystalDiffract for Windows 1.4.9 (Version: 1.4.9)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DHTML Editing Component (Version: 6.02.0001)
FileZilla Client 3.8.0 (Version: 3.8.0)
Free Video to iPod Converter version 5.0.37.327 (Version: 5.0.37.327)
GEAR driver installer 4.020 (Version: 4.020.5)
Google Chrome (Version: 34.0.1847.131)
Google Update Helper (Version: 1.3.23.9)
HandBrake 0.9.9.1 (Version: 0.9.9.1)
HWiNFO64 Version 4.06 (Version: 4.06)
Intel® Management Engine Components (Version: 7.1.21.1134)
Intel® Rapid Storage Technology enterprise (Version: 3.0.0.1112)
iTunes (Version: 11.1.5.5)
Java 7 Update 51 (Version: 7.0.510)
Java 7 Update 9 (64-bit) (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.8)
Kits Configuration Installer (Version: 8.59.25584)
kuler (Version: 2.0)
LiveUpdate 3.3 (Symantec Corporation) (Version: 3.3.0.96)
LyX 2.0.6 (Version: 2.0.6)
MakeMKV v1.8.9 (Version: v1.8.9)
Mathematica Extras 9.0 (4092550) (Version: 9.0.1)
Mendeley Desktop 1.6 (Version: 1.6)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (Version: 11.0.51106.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (Version: 11.0.51106.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
MiKTeX 2.9 (Version: 2.9)
mIRC (Version: 7.32)
Mozilla Firefox 28.0 (x86 en-GB) (Version: 28.0)
Mozilla Maintenance Service (Version: 28.0)
MPICH.NT.1.2.1
MSI Afterburner 2.3.1 (Version: 2.3.1)
Notepad++ (Version: 6.1.2)
Oracle VM VirtualBox 4.2.6 (Version: 4.2.6)
Origin91 (Version: 9.10.00)
PDF Settings CS4 (Version: 9.0)
PDF Settings CS6 (Version: 11.0)
Photoshop Camera Raw (Version: 5.0)
Photoshop Camera Raw_x64 (Version: 5.0)
POV-Ray for Windows v3.7 (Version: 3.7)
Realtek High Definition Audio Driver (Version: 6.0.1.6468)
SDK Debuggers (Version: 8.59.29746)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
SingleCrystal for Windows 2.2.8 (Version: 2.2.8)
Skype™ 6.11 (Version: 6.11.102)
SpeedSim (Version: 0.9.8.1b)
Steam
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Suite Specific (Version: 2.0.0)
Symantec Endpoint Protection (Version: 11.0.6005.562)
Synology Data Replicator  3 (Version: 1.0.0.0)
System Requirements Lab for Intel (Version: 4.5.13.0)
TechPowerUp GPU-Z
Texmaker
THX TruStudio (Version: 1.00.01)
TU Go (Version: 1.1.5.1021)
Unity Web Player (Version: )
Unknown Device Identifier 8.00
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2553444) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
VLC media player 2.1.3 (Version: 2.1.3)
VMD 1.9.1 (Version: 1.9.1)
WD SmartWare (Version: 1.4.5.5)
WD SmartWare (Version: 1.6.4.7)
Web Cake 3.00 (Version: 3.00)
Windows App Certification Kit Native Components (Version: 8.59.29736)
Windows App Certification Kit x64 (Version: 8.59.29750)
Windows Software Development Kit (Version: 8.59.29750)
Windows Software Development Kit EULA (Version: 8.59.25584)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
Wolfram CDF Player (M-WIN-D 9.0.1 4092685) (Version: 9.0.1)
WPT Redistributables (Version: 8.59.29750)
WPTx64 (Version: 8.59.29722)
XFast LAN v6.61 (Version: 6.61)
XFast USB
Xming 6.9.0.31 (Version: 6.9.0.31)

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 16337.3 MB
Available physical RAM: 10144.16 MB
Total Pagefile: 32672.77 MB
Available Pagefile: 27833.51 MB
Total Virtual: 4095.88 MB
Available Virtual: 3960.59 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:119.14 GB) (Free:12.89 GB) NTFS
3 Drive e: (Seagate 250GB) (Fixed) (Total:232.88 GB) (Free:39.04 GB) NTFS
4 Drive g: (Data) (Fixed) (Total:931.51 GB) (Free:565.02 GB) NTFS
5 Drive h: (My Book) (Fixed) (Total:2794.49 GB) (Free:91.92 GB) NTFS

========================= Users: ========================================

User accounts for \\BB308-PC

Administrator            bb308                    Guest                    


**** End of log ****
 



#4 hamluis

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Posted 30 April 2014 - 01:02 PM

The driver detected a controller error on \Device\Harddisk2\DR2.

 

I suspect it's time to run a hard drive diagnostic on said drive.  Actually, I'd run a diagnostic on each drive attached...eliminates worry in the near future, IMO.

 

Louis



#5 ben4205

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Posted 30 April 2014 - 01:34 PM

I have checked and that disk is actually an external disk drive connected via usb, i will run a check but it definitely hasn't been connected every time the freezes happen so i don't think that can be related to the problem



#6 hamluis

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Posted 30 April 2014 - 05:20 PM

Well...typical causes for freezes include:  malware, PSU, motherboard, RAM, overheating, and I would also include damaged files (although I can't prove it). 

 

Of those suspects, looking at the data you have supplied thus far...I have to say that your hard drive is not overheating, your Windows partition is not crowded for operating space, your CPU is not overheating.  Your virtual optical drive seems to be a source of system distress.  I can't tell you anything about your DSNServiceResolve errors, other than you have some sort of obvious networking issues that produce error messages in Event Viewer.  IMo, all other errors reflected...either reinforce what I've already stated or are essentially of unknown (to me) significance.

 

IMO, you've eliminated overheating as a factor in your freezes.  That still leaves all the other logical suspects.

 

I suggest you wait for for others to express their opinions.

 

Louis


Edited by hamluis, 07 August 2014 - 10:03 AM.


#7 ben4205

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Posted 01 May 2014 - 04:22 AM

Thanks for your help and input. I'm not sure what to do about the optical drive, it does seem to be unhappy but i very rarely use it so not a major issue.

 

Any other opinions?



#8 uwishu

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Posted 01 May 2014 - 09:00 AM

Fear not, for I think I know what your issue might be and more importantly, If my suspicion is correct, it is a VERY easy fix, but really difficult to troubleshoot when you have a completely locked up machine; and the lock ups have no discernible pattern and appear to be random; and you would typically have no reason to suspect the offending drivers, and only the most patient of troubleshooters would eventually get to this. The problem occurred with a update to Chrome Browser and a MS update that conflicts with the Realtel HD audio driver. Fortunately they already have an updated HD Audio Driver on there website that seems to solve this. Thats what fixed it for me. Good luck and please report back if this works for you.

#9 Kilroy

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Posted 01 May 2014 - 11:07 AM

Since the issue continues after a reinstall of Windows and has been happening pretty much since you built it I'd think you have a hardware issue.  You don't mention testing the RAM.  I'd recommend removing and reinstall of the RAM, this all by itself may clear your issue.  Run MemTest86 to see if you have a RAM issue.



#10 ben4205

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Posted 11 June 2014 - 03:54 AM

Hi all. A quick update for anyone that is interested...I have been unable to update the AMD graphics drivers for some time due to this error (link). I followed the suggestions in that article and manually installed the drivers though device manager > update driver and was finally able to update the graphics and audio driver. That was over a week ago and since then (touch wood, fingers crossed and praying not to jynx it here!) I have been running continuously without any freezes. I will continue to monitor the situation, and I will also run MemTest86 and report back, but for now it seems like the problem may be resolved.

 

Thanks so much for all the input and advice, really appreciate you all giving your time



#11 ben4205

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Posted 07 August 2014 - 05:01 AM

Sorry to dredge this up again, but over the past couple of months I have been experiencing all the same problems again...looks like the graphics driver wasn't to blame. I have run MemTest86 overnight with no issues, so I think i can rule out memory issues. Any further thoughts or advice would be much appreciated!



#12 hamluis

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Posted 07 August 2014 - 10:10 AM

Any key component of a system...could be responsible.  Having failing/faulty equipment connected to a system just isn't wise.  That includes motherboard and PSU, items which we normally don't like to consider because the basic test for each is a swap of components for a period of time long enough to subtantiate a valid opinion/diagnosis..

 

From your initial post:  "Pretty much since the first day of running it i have been plagued with an extremely annoying fault - at seemingly random times,"

 

Louis



#13 ben4205

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Posted 07 August 2014 - 12:10 PM

Oh man...swapping out either of those would be a massive job! Is there any way to test the motherboard/PSU apart from swapping out? Quite apart from the time invovled i don't have comparable spares for either



#14 ben4205

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Posted 20 September 2016 - 06:09 AM

Very old post, but 2 years later I have finally solved the problem, thought I should post the solution in case anyone else is having similar problems! The issue was the BIOS, I found an obscure post on another forum in which the poster had been advised by the motherboard manufacturer to update the BIOS...sounded like a scripted answer, but it worked for that poster and having done it myself I have now been running my computer for over 2 months without a single problem!

 

Instructions -> http://www.asrock.com/support/BIOSUI.asp?cat=BIOS

Latest BIOS -> http://www.asrock.com/support/download.asp?cat=BIOS

 

 

Thanks for all the help everyone, can't tell you how much of a relief it is finally fixing this!

 

Ben



#15 hamluis

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Posted 20 September 2016 - 10:12 AM

Thanks for the update...happy computing :).

 

Louis






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