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newb needs help with BSOD


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#1 cuddlybanana

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Posted 28 April 2014 - 09:42 PM

I am at a loss of what to do, my computer has been blue screened a couple times recently and I have no idea how to find out what the problem is. I know I need to post the blue screen logs, but I don't know how to do that. Any help is much appreciated.



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#2 Anshad Edavana

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Posted 29 April 2014 - 02:54 AM

Hi

 

Please upload the actual crash dump files with next reply. To do that first disable "User Account Control" and reboot the machine. Then open "C:\Windows\Minidump" folder. You will see several ".dmp" files in there. Copy all of them and compress using "7-zip" ( http://www.7-zip.org/ ) to reduce the size greatly. Then attach them with next reply using "More Reply Options --> Attach files ".



#3 cuddlybanana

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Posted 30 April 2014 - 02:46 PM

Alright thank you, I have attached the minidump zip file. Do I need to do anything else or just wait for someone to review the files and get back to me.

Attached Files



#4 Anshad Edavana

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Posted 01 May 2014 - 01:00 AM

Hi

 

Thanks for uploading the dumps. I took a quick look at the dumps but all of them seems to blame legit Windows files as the reason behind the crashes. We should also look for the possibility of hardware failure here. To collect the detailed spec of your PC together with some additional info, please post a "Speccy" snapshot of your system as per the below instructions.

 

 http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/


Edited by Anshad Edavana, 01 May 2014 - 01:00 AM.


#5 cuddlybanana

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Posted 01 May 2014 - 01:22 AM

Thanks, here's the snapshot

 

http://speccy.piriform.com/results/UGin1CBA74J2ywrGi5KAUNi


Edited by cuddlybanana, 01 May 2014 - 01:22 AM.


#6 Anshad Edavana

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Posted 01 May 2014 - 01:45 AM

Hi

 

There seems to be three RAM modules in your system. Two of them are "Corsair CM3X2G1600C9D6" and the other one is a Corsair "CM3X2G1333C9" module. These modules differs in both speed and timing values so generally it is not recommended to mix them. Please remove the single "CM3X2G1333C9" module a s a test and run the system with only other two identical modules plugged. After removing the module, enter BIOS setup and load "Optimized defaults" ( generally in "Exit" menu ).

 

 Let me know whether it makes any difference. If the BSOD continues, please post a new "Speccy" snapshot with next reply ( keep the single module unplugged until the issue is resolved ). 


Edited by Anshad Edavana, 01 May 2014 - 01:46 AM.


#7 cuddlybanana

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Posted 01 May 2014 - 02:49 AM

I removed the RAM module as instructed. Will reply again if the BSOD continues.






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