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Problems with Windows.


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19 replies to this topic

#1 MaarisIRL

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Posted 28 April 2014 - 02:47 PM

Hello.
I'm having some problems with Windows on my PC.
When i install Windows on my PC, some apps ( Chrome, steam, all the drivers up to date, flash etc.) and when i watch youtube videos or just play games it like crashes, looks like power outage, but it turns on right after it turns off. It looks like it's a power problem, but i have a UPS ( it's APC SmartUPS 700 with a new battery, old but reliable), so it can't be power fluctuation and the Power Supply is decent. I know that it's some kind of problem with windows or drivers, or something in software, not hardware, because when i install Linux Ubuntu it doesnt crash, not a single time.
Temperatures are ok. GPU max 65 and CPU max 55, so it's not overheating.
Please help me, because it annoys me and i really want to use windows.
Thank you in advance!
 

 



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#2 Kilroy

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Posted 28 April 2014 - 02:56 PM

Are you running the latest video card drivers?



#3 MaarisIRL

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Posted 28 April 2014 - 02:57 PM

Are you running the latest video card drivers?

Yes. I have AMD HD 7750 and i'm using 14.4 not beta.



#4 zingo156

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Posted 28 April 2014 - 03:00 PM

Please download and run both speccy, and whocrashed:

 

Speccy:

 

  • Go to Piriform's website, and click the big download.png button.
     
  • Next, click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
     
  • You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
     
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    p22004369.gif
  • Now, at the top, click File > Publish Snapshot
  • You will see the following prompt:
    p22004371.gif
  • Click Yes > then Copy to Clipboard
    p22004372.gif
  • Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.
  • Congrats! You have just posted your specs!

 

 

 

WHO CRASHED:

 

 

We need to analyze your operating system's crash dump files to further diagnose what could possibly be crashing your computer system.

Please download Who Crashed? and save it to your desktop.

Double click whocrashedSetup.exe and choose Run

On Windows Vista, 7, 8 and 8.1 machines, when User Account Control asks if you wish to install this program, say YES to install the program on your computer.

Program can also be installed by right click and choosing Run As An Administrator.

On the next screen choose Next and accept the agreement.

Install the program in it's default location C:\Program Files\WhoCrashed (If your primary drive is different from C:, choose your primary drive.)

Choose Next and allow program to create a Start Menu Folder called WhoCrashed and click Next.

Allow program to create desktop icon and click Next.

Now Click Install.

Once the program is installed on your computer system, look for the WhoCrashed icon.png desktop Icon and double click it.

Accept the User Account Control request and the program will open on your screen and should look something like this.

whocrashed.png

Next, Click the Analyze button. analyze.png

An Information Window should appear on your screen prompting you to scroll down your screen.

If a report was generated we would like to have a look at this report.

To do this, click File analyze.png and then choose Export.

Save as WhoCrashedOutput.htm to your desktop.

Open WhoCrashedOutput.htm and copy and paste all of the contents from System Information (local) and Crash Dump Analysis and the Conclusion into your next reply.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#5 zingo156

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Posted 28 April 2014 - 03:01 PM

 

Are you running the latest video card drivers?

Yes. I have AMD HD 7750 and i'm using 14.4 not beta.

 

There have been some problems reported with 14.4, try an older version.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#6 MaarisIRL

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Posted 28 April 2014 - 03:01 PM

 

Please download and run both speccy, and whocrashed:

 

Speccy:

 

  • Go to Piriform's website, and click the big download.png button.
     
  • Next, click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
     
  • You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
     
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    p22004369.gif
  • Now, at the top, click File Publish Snapshot
  • You will see the following prompt:
    p22004371.gif
  • Click Yes > then Copy to Clipboard
    p22004372.gif
  • Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.
  • Congrats! You have just posted your specs!

 

 

 

WHO CRASHED:

 

 

We need to analyze your operating system's crash dump files to further diagnose what could possibly be crashing your computer system.

Please download Who Crashed? and save it to your desktop.

Double click whocrashedSetup.exe and choose Run

On Windows Vista, 7, 8 and 8.1 machines, when User Account Control asks if you wish to install this program, say YES to install the program on your computer.

Program can also be installed by right click and choosing Run As An Administrator.

On the next screen choose Next and accept the agreement.

Install the program in it's default location C:\Program Files\WhoCrashed (If your primary drive is different from C:, choose your primary drive.)

Choose Next and allow program to create a Start Menu Folder called WhoCrashed and click Next.

Allow program to create desktop icon and click Next.

Now Click Install.

Once the program is installed on your computer system, look for the WhoCrashed icon.png desktop Icon and double click it.

Accept the User Account Control request and the program will open on your screen and should look something like this.

whocrashed.png

Next, Click the Analyze button. analyze.png

An Information Window should appear on your screen prompting you to scroll down your screen.

If a report was generated we would like to have a look at this report.

To do this, click File analyze.png and then choose Export.

Save as WhoCrashedOutput.htm to your desktop.

Open WhoCrashedOutput.htm and copy and paste all of the contents from System Information (local) and Crash Dump Analysis and the Conclusion into your next reply.

 

I will do the speccy, but i can't export the dump file, because there is nothing to export. The crash is not BSOD, it's like a hard reset without pressing the button. It leaves no dump files.


Edited by MaarisIRL, 28 April 2014 - 03:09 PM.


#7 MaarisIRL

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Posted 28 April 2014 - 03:06 PM

 

 

Are you running the latest video card drivers?

Yes. I have AMD HD 7750 and i'm using 14.4 not beta.

 

There have been some problems reported with 14.4, try an older version.

 

I'm sure it's not the video drivers, because i have lived with this problem for the last year and all it continued with all the drivers since like AMD drivers 12


I think, that this problem has something to do with flash, because it tends to be a lot more often if i watch youtube videos, streams and etc.



#8 MaarisIRL

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Posted 28 April 2014 - 03:11 PM

So, here's the speccy:

http://speccy.piriform.com/results/N6shIHGJ3zthJMPoC1wJMUH

 

I have the WhoCrashed. I opened it after the crash, it showed nothing.  :unsure:


Edited by MaarisIRL, 29 April 2014 - 02:22 AM.


#9 zingo156

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Posted 28 April 2014 - 03:59 PM

Well as you said, there was no overheating that I could see. If gaming and video causes the crash, it might be when you put a load on the video card it causes a power problem. I would recommend testing without the acp straight into the wall. If you still have shut downs, then try a different psu.

 

Generally faulty psu's cause hard shut downs, but it could be anything.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#10 MaarisIRL

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Posted 28 April 2014 - 04:07 PM

Well as you said, there was no overheating that I could see. If gaming and video causes the crash, it might be when you put a load on the video card it causes a power problem. I would recommend testing without the acp straight into the wall. If you still have shut downs, then try a different psu.
 
Generally faulty psu's cause hard shut downs, but it could be anything.

I have tested the load factor. I did GPU stress test. It went till 80° and stayed there for some time. Nothing happened. I used Prime95 for CPU stress test. 100% load and went till 65° with my old cooler, stayed there and nothing. Either way the load is not the problem. And on Linux even with flash and YouTube videos 24/7 nothing happened. It seems awkward but it is.

Edited by MaarisIRL, 28 April 2014 - 04:08 PM.


#11 zingo156

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Posted 29 April 2014 - 07:38 AM

Did you try both prime95 and a gpu stress test at the same time? There was a thread a while back (5 pages long) where the person could stress test one at a time with no issues but with both running at the same time the pc would crash. In this case it ended up being the Corsair 850w psu causing the problem which was a new unit.

 

I would still start by plugging the computer directly into the wall (bypass the apc) then see if you still get shut downs. If you do, try with a different power supply.

 

Because both prime95 and a gpu test ran without crashing, I suspect even more that it is power related. Generally if it is a ram/cpu problem prime95 will cause a crash, if it is a gpu related issue, furmark (or whatever test you use) will cause a crash. Since your computer is not crashing but rather shutting down, it would be best to rule out a power problem entirely by trying with a different psu and bypass the apc as those can also cause shut downs.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#12 MaarisIRL

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Posted 29 April 2014 - 07:44 AM

Did you try both prime95 and a gpu stress test at the same time? There was a thread a while back (5 pages long) where the person could stress test one at a time with no issues but with both running at the same time the pc would crash. In this case it ended up being the Corsair 850w psu causing the problem which was a new unit.

 

I would still start by plugging the computer directly into the wall (bypass the apc) then see if you still get shut downs. If you do, try with a different power supply.

 

Because both prime95 and a gpu test ran without crashing, I suspect even more that it is power related. Generally if it is a ram/cpu problem prime95 will cause a crash, if it is a gpu related issue, furmark (or whatever test you use) will cause a crash. Since your computer is not crashing but rather shutting down, it would be best to rule out a power problem entirely by trying with a different psu and bypass the apc as those can also cause shut downs.

I haven't tried both, but this problem was also before i had my UPS and also with my old PSU, that was 15$ cheap-o. But i'm gonna try to run both.



#13 MaarisIRL

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Posted 29 April 2014 - 08:08 AM

I ran both - Prime95 and Furmark at the same time. No crashes, everything got hot, but nothing else. Ran for 20 minutes and still running.

 

EDIT: Yes, i'm running both of them without UPS, straight in to the wall.


Edited by MaarisIRL, 29 April 2014 - 08:10 AM.


#14 zingo156

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Posted 29 April 2014 - 09:40 AM

Very strange... Do you plug anything in when it shuts down, as in USB devices etc? Dead shorting usb ports will usually cause an instant shut down. Might be worth visually inspecting all usb ports for damage (bent or shorting pins).

 

The other question I have is are you installing windows from a genuine windows disc? Does windows shut down in safe mode with networking when watching flash videos?


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#15 MaarisIRL

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Posted 29 April 2014 - 09:49 AM

Very strange... Do you plug anything in when it shuts down, as in USB devices etc? Dead shorting usb ports will usually cause an instant shut down. Might be worth visually inspecting all usb ports for damage (bent or shorting pins).

 

The other question I have is are you installing windows from a genuine windows disc? Does windows shut down in safe mode with networking when watching flash videos?

I don't plug anything in to my pc when it shuts down, it happens randomly. It can be like 5 times in 10 minutes or nothing all day. It makes no sense, no reason to crash. I don't have a disk, but i'm downloading it from a licensed distributor and using my product key, that i bought.

 

Haven't tried safe mode, going to try. 






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