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Lost internet connection


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6 replies to this topic

#1 Ginger spike

Ginger spike

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  • Local time:02:00 AM

Posted 28 April 2014 - 04:13 AM

Hi All,

 

Have been sent over here as a couple of bleepers have looked at the problem and it seems to be a network issue.

See posts with Nokojon and Nasdaq. I have been through malware cleanup steps on the machine. I have run the tools and in my next post will run a fresh minitoolbox log.

 

OS is windows 7, 64-bit.

 

The symptoms are loss of internet connection. A little yellow triangle with an exclaimation mark are show over the icon which shows the wireless signal strength. In network sharing centre an unidentified public network is shown between the machine and the internet. I can't get rid of this unidentified network. Nasdaq thinks it may be similar to a :

0x80072EE7 error code.

Which is caused by an update affecting internet connection sharing. I did run an AVG process which asked for a windows update and this coincides with the loss of internet connection. I also have two hosts files. I have looked at them and they look OK.

 

So it is possible that either malware or this update has knocked out the connection. Also possible that the network connections are not set properly.

 

Could someone help me get the blasted thing back to its previous state with the correct settings.

 



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#2 Ginger spike

Ginger spike
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Posted 28 April 2014 - 04:59 AM

Minitoolbox log=>

 

============================================

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Chippy (administrator) on 28-04-2014 at 10:49:12
Running from "C:\Users\Chippy\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Broadcom 802.11b/g WLAN = Wireless Network Connection (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Hardware not present)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Wireless Network Connection 2" address=192.168.137.1 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Chippy-laptop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
   Physical Address. . . . . . . . . : 00-26-5E-8F-E9-6D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::8143:8ed:c128:aafb%10(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.170.251(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 167781982
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-22-B6-C5-00-26-5E-8F-E9-6D
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 16:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{B6B9859E-47BE-4294-BE8A-6CA3A2838497}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  fec0:0:0:ffff::1

Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  fec0:0:0:ffff::1

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...00 26 5e 8f e9 6d ......Broadcom 802.11b/g WLAN
  1...........................Software Loopback Interface 1
 27...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 39...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0         On-link   169.254.170.251    281
  169.254.170.251  255.255.255.255         On-link   169.254.170.251    281
  169.254.255.255  255.255.255.255         On-link   169.254.170.251    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link   169.254.170.251    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link   169.254.170.251    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 10    281 fe80::/64                On-link
 10    281 fe80::8143:8ed:c128:aafb/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog5 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/22/2014 10:01:33 PM) (Source: Google Update) (User: Chippy-laptop)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80

Error: (04/22/2014 09:58:50 PM) (Source: MsiInstaller) (User: Chippy-laptop)
Description: Product: Microsoft Fix it 50576 -- This Microsoft Fix it does not apply to your operating system or application version.

Error: (04/22/2014 09:58:25 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (04/22/2014 09:58:25 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (04/22/2014 09:52:52 PM) (Source: Google Update) (User: Chippy-laptop)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80

Error: (04/22/2014 09:52:05 PM) (Source: Schedule) (User: )
Description: Schedule error: 10022Initialize call failed, bailing out

Error: (04/22/2014 09:45:38 PM) (Source: Google Update) (User: Chippy-laptop)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80

Error: (04/22/2014 09:44:34 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (04/22/2014 09:44:34 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (04/22/2014 09:39:20 PM) (Source: Google Update) (User: Chippy-laptop)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80


System errors:
=============
Error: (04/28/2014 10:45:28 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error:
%%-2147014874

Error: (04/28/2014 10:45:00 AM) (Source: DCOM) (User: )
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (04/26/2014 03:41:51 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error:
%%-2147014874

Error: (04/26/2014 09:37:14 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error:
%%-2147014874

Error: (04/26/2014 09:36:31 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error:
%%-2147014874

Error: (04/26/2014 09:36:24 AM) (Source: HTTP) (User: )
Description:

Error: (04/26/2014 09:36:24 AM) (Source: ipnathlp) (User: )
Description: 0

Error: (04/26/2014 09:36:21 AM) (Source: DCOM) (User: )
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (04/23/2014 02:02:12 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error:
%%-2147014874

Error: (04/22/2014 09:54:34 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error:
%%-2147014874


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
3Connect (Version: 3.0.0)
7-Zip 4.57
ABBYY FineReader 6.0 Sprint (Version: 6.00.1395.4512)
Acrobat.com (Version: 2.0.0)
Acrobat.com (Version: 2.0.0.0)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.3)
ActivePerl 5.10.1 Build 1006 (Version: 5.10.1006)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.70)
Adobe Flash Player 12 Plugin (Version: 12.0.0.70)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Apple Application Support (Version: 1.5.1)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.3.127)
AVG 2014 (Version: 14.0.3722)
AVG 2014 (Version: 14.0.4335)
AVG 2014 (Version: 2014.0.4335)
AVG PC TuneUp 2014 (en-US) (Version: 14.0.1001.295)
AVG PC TuneUp 2014 (Version: 14.0.1001.295)
BBC iPlayer Desktop (Version: 3.2.7)
BlackBerry Desktop Software 6.1 (Version: 6.1.0.35)
Bonjour (Version: 2.0.5.0)
BookSmartÆ 3.2.5 3.2.5
Broadcom 802.11 Wireless LAN Adapter (Version: 5.60.18.12)
BT Desktop Help
BTHomeHub
Camera RAW Plug-In for EPSON Creativity Suite (Version: 2.2.0.0)
Choice Guard (Version: 1.2.87.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
ConTEXT v0.98.6
CyberLink DVD Suite (Version: 6.0.3101)
ENE CIR Receiver Driver (Version: 2.7.4.0)
EPSON Attach To Email (Version: 1.01.0000)
EPSON Copy Utility 3 (Version: 3.3.0.0)
EPSON Easy Photo Print (Version: 1.5.0.0)
EPSON File Manager (Version: 1.3.0.0)
EPSON Printer Software
EPSON Scan
EPSON Scan Assistant (Version: 1.10.00)
EPSON Stylus CX7300_CX8300_DX7400_DX8400 Manual
Facebook Video Calling 2.0.0.447 (Version: 2.0.447)
FinePixS20Pro ShootingDriver
FinePixS2Pro ShootingDriver
FinePixS3Pro ShootingDriver
FinePixViewer Resource
FinePixViewer Ver.5.2
FUJIFILM Hyper-Utility Software
FUJIFILM USB Driver
GEAR driver installer for x86 and x64 (Version: 4.008.5)
Google Chrome (Version: 33.0.1750.146)
Google Update Helper (Version: 1.3.22.5)
GoToAssist Corporate (Version: 9.0.0.570)
GoToAssist Corporate (Version: 9.0.570)
Hewlett-Packard ACLM.NET v1.1.2.0 (Version: 1.00.0000)
HP 3D DriveGuard (Version: 4.0.3.1)
HP Advisor (Version: 3.2.9652.3188)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Games (Version: 1.0.0.71)
HP MediaSmart DVD (Version: 3.0.3123)
HP MediaSmart Internet TV (Version: 3.0.1916)
HP MediaSmart Live TV (Version: 3.0.1924)
HP MediaSmart Movie Themes (Version: 3.0.3102)
HP MediaSmart SmartMenu (Version: 3.0.30.1)
HP MediaSmart Software Notebook Demo (Version: 1.00.0000)
HP MediaSmart Webcam (Version: 3.0.1913)
HP Quick Launch Buttons (Version: 6.50.12.1)
HP Setup (Version: 1.2.3220.3079)
HP Support Assistant (Version: 6.1.12.1)
HP Update (Version: 5.001.000.014)
HP User Guides 0154 (Version: 1.01.0001)
HP Wireless Assistant (Version: 3.50.9.1)
HPAsset component for HP Active Support Library (Version: 3.0.0.7)
HS-V2 Components
Huawei modem
Hyper-Utility Software Add-On
Hyper-Utility2
Hyper-Utility2 CCD-RAW Plug-In
Hyper-Utility2 CustomRendered Modifier Plug-In
Hyper-Utility2 File Format Plug-In
Hyper-Utility2 FinePixS20Pro SHOOTING Plug-In
Hyper-Utility2 FinePixS2Pro SHOOTING Plug-In
Hyper-Utility2 FinePixS3Pro SHOOTING Plug-In
Hyper-Utility2 Preview Print
Hyper-Utility2 Print/Contact Sheet Output Plug-In
Hyper-Utility2 Slide Show Plug-In
IDT Audio (Version: 1.0.6230.0)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1883)
IntelÆ Matrix Storage Manager
InterActual Player
Italian In Action 2
iTunes (Version: 10.2.2.12)
Junk Mail filter update (Version: 14.0.8064.206)
LabelPrint (Version: 2.5.1913)
LightScribe System Software (Version: 1.18.6.1)
Macromedia Director MX 2004
Macromedia Dreamweaver MX 2004 (Version: 7.0)
Macromedia Extension Manager (Version: 1.5)
Macromedia Fireworks MX 2004 (Version: 7)
Macromedia Flash MX 2004 (Version: 7)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Security Scan Plus (Version: 3.8.141.11)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Professional 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional 2007 Trial (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
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Yahoo! Software Update
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Zip995

========================= Devices: ================================

Name: TCP/IP Protocol Driver
Description: TCP/IP Protocol Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Tcpip
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: AVG TDI Driver
Description: AVG TDI Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Avgtdia
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: Microsoft Virtual WiFi Miniport Adapter
Description: Microsoft Virtual WiFi Miniport Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vwifimp
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 3999.19 MB
Available physical RAM: 2578.5 MB
Total Pagefile: 7996.55 MB
Available Pagefile: 6038.5 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.61 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:284.83 GB) (Free:152.38 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:13.06 GB) (Free:2.18 GB) NTFS
3 Drive e: (UDISK 25X) (Removable) (Total:0.24 GB) (Free:0.07 GB) FAT
4 Drive f: (PEPPA_PIG) (CDROM) (Total:2.06 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\CHIPPY-LAPTOP

account2                 Administrator            Chippy                   
Guest                    

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

25-02-2014 07:37:11 Windows Update
02-03-2014 08:19:11 Windows Update
02-03-2014 08:39:43 Installed AVG PC TuneUp 2014
03-03-2014 07:40:54 Windows Update
03-03-2014 19:26:20 Removed Activate Norton Online Backup
04-03-2014 07:34:10 Windows Update
05-03-2014 10:26:12 Windows Update
08-03-2014 06:34:15 Windows Update
22-03-2014 21:11:28 Removed Java 7 Update 45
22-03-2014 21:13:14 Removed Java 7 Update 45
22-03-2014 21:17:55 Removed Java™ 6 Update 14 (64-bit)
22-03-2014 21:21:54 Removed Java™ 6 Update 16

**** End of log ****
 



#3 jozzyjay

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Posted 30 April 2014 - 03:38 AM

hi ther

 

i think you should check network drivers on the device manager ,it might happen that they need to be updated, or else try to lease the ip address via CMD .



#4 Ginger spike

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Posted 30 April 2014 - 09:10 AM

I've checked the network drivers. How do I lease the IP address via the command line?



#5 Ginger spike

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Posted 30 April 2014 - 09:15 AM

I've looked at many threads and tried just about everything.

It is not an affect of a service such as bonjour or macaffee.

I do not have any phantom route 0.0.0.0

 

This seems to be a common problem when a windows update is made, perhaps as a results of activating Internet Connection sharing.

Windows just seem to have ignored this even though many people have had this problem. It seems crazy to have to loose internet connection and have no easy way to restore settings.

 

Can an expert help me please? I will post all details as required. I will post the IDs of the windows updates that caused the problem. I have not yet tried conecting directly to the modem via ethernet so someone may be able to walk me through doing that to restore my connection.



#6 Ginger spike

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Posted 01 May 2014 - 08:26 AM

I don't have a default gateway IP address and so this may be why there is an unidentified network. How can i resolve this.



#7 jozzyjay

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Posted 05 May 2014 - 02:26 AM

helo 

 

go to CMD and type ipconfig/release then ENTER






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