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Gateway NV79 FULL Recovery crash 'Setup is starting services'


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6 replies to this topic

#1 hateway

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Posted 27 April 2014 - 05:21 PM

I have the correct factory-issued recovery discs, ran the 2-hour process 3x and it always loads up to 'Setup is starting services' Then I get the prompt Install Windows: The computer restarted unexpectedly or encountered an unexpected error. WIndows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation. but when I do it reboots and then I get the same error. I can get the F8 startup options but they don't do any good, because it tells me it can't complete installation in safe mode, and that I need to restart the computer! Please! Any help?



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#2 dicke

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Posted 28 April 2014 - 05:04 PM

Hi,

Can you run any commands while in safe mode? CHKDSK /r, format, anything?


Stay well and surf safe [stay protected]

Dick E


#3 hateway

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Posted 28 April 2014 - 08:55 PM

Unfortunately when I choose to run in any mode from startup options it just loads files and reboots to error screen. I did run chkdsk, fixmbr from Hirens boot usb drive, but still same issue. 



#4 dicke

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Posted 29 April 2014 - 03:06 PM

Hi,

Any chance you have another HDD laying around that you can swap into that box as a test?

Thanks


Stay well and surf safe [stay protected]

Dick E


#5 hateway

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Posted 29 April 2014 - 04:53 PM

Thanks! When you look at replies like this, the most obvious ones are sometimes the hardest to find! Will try another drive



#6 hateway

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Posted 30 April 2014 - 09:11 AM

So, I swapped out the HDD and still having the same issue. Any other ideas?



#7 dicke

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Posted 30 April 2014 - 12:28 PM

My next suspect would be the RAM.

One more thing you might try - pull the CMOS battery for about a minute - with the power cord removed. This will force a number of things to reset. May not help but can't hurt.

Keep us posted


Stay well and surf safe [stay protected]

Dick E





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