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Can't enable real-time protection or access update server in Malwarebytes.

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#1 Syniko


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Posted 27 April 2014 - 02:42 PM

Just today, I noticed that realtime protection wasn't enabled on Malwarebytes, so I tried re-enabling it with no success. As well, when I tried updating, Malwarebytes was unable to access the update server.
A few days before this happened, I tried to download a song from an MP3 site, but instead of it being an MP3, it turned out to be a Windows executable that Malwarebytes detected as a PUP. I removed the PUP, but I think it may still have been responsible for the problem I currently have.


Also, when I try to run a scan in Malwarebytes, it gets hung up on some files. If I delete a file it gets stuck on, it'll just get stuck on another.

EDIT: Moved from MRT to Aii. No logs posted. ~bloopie

Edited by Syniko, 27 April 2014 - 04:01 PM.

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#2 Syniko

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Posted 27 April 2014 - 04:02 PM

Edit: Added that scan from Malwarebytes gets hung up on files.

#3 quietman7


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Posted 27 April 2014 - 06:31 PM

Potentially Unwanted Programs (PUPs), Potentially Unwanted Applications (PUAs) and Potentially Unsafe Applications are classified differently and do not fall into the same categories as viruses, Trojans, worms, rootkits and bots. That means PUPs do not target/disable security tools.

Try uninstalling, then reinstalling Malwarebytes Anti-Malware as follows:
[quote]The following tool was designed to assist in fully removing Malwarebytes Anti-Malware from the computer.
This tool should only be used if other means of setting up or removing are not working properly.

Please choose one of the following 3 methods listed below:
* Method 1 —— Paid PRO version (clean reinstall/upgrade)
* Method 2 —— Free version (clean reinstall/upgrade)
* Method 3 —— Removal ONLY (both versions)[quote]
MBAM Clean Removal Process

When finished, download and reinstall the latest version of Malwarebytes Anti-Malware from here.
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