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Can't Start Up Windows Xp Pro


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#1 tolelady

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Posted 21 May 2006 - 12:18 PM

I was using my notepad when suddenly it started to quiver and multiply.
When I went to reboot and clicked on start, it'd go to a blue screen right away and
ringing started.
I closed pc down by start button on tower and each time I re-open it does the same thing,
blue screen and ringing from tower.
I put in a bootup disc and also a start up disc, same problem.
Please help me, I'm a senior, and not advanced on pc, but do have basics.
I don't have the xp disc because I bought pc , used, from a small store with it already loaded and
I sure don't want to lose my files, photos, etc.

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#2 Enthusiast

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Posted 21 May 2006 - 12:36 PM

Welcome to Bleeping Computer, tolelady,

I am assuming this is a desktop vs a laptop because you used the word "tower".

Please give us some information as to exactly what the computer is - the brand, specs (processor - how much RAM, etc), and exactly what the stop screen says as that will help us diagnose what is causing the problem.

#3 tolelady

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Posted 21 May 2006 - 01:01 PM

Thanks for getting back to me so quickly.
It is a desktop tower.
The casing saids Aptiva, but it is a rebuilt one so...

AMD K6 450MHz 100FSB
IBM 10 GB HD
40 GB HD
256MB SDRAM 133 MHz
52x DC_ROM drive
1.44 Floppy drive
ATI Rage Pro 2X AGP
Intel AC97 Audio chip
100MB Ethernet card
56K internal modem
ATX mid tower case

XP PRO installed by dealer
I don't know what stop screen means??

#4 Enthusiast

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Posted 21 May 2006 - 01:18 PM

The stop screen is the Blue Screen also known as the bsod.

It will have an error message on it which will help diagnose what is causing the problem.

Do you know exactly how long this anomaly has been occurring - when exactly it started to happen?

#5 tolelady

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Posted 21 May 2006 - 01:32 PM

I just went and started it up again, all it saids on screen is IBM and Aptiva.
The time before it said I was not using a genuine copy of XP, I think that's how it was worded, and the screen was blue, nothing else on it.
I just clicked escape and windows finished loading, and ringing stopped., but...
when I went to the internet it brought me directly to Microsoft Buy Geniune Advantage Kit Online.
When I try to go anywhere else to a different site, it starts clicking like crazy on page.
I also tried to open my Outlook and emails started opening in multiples.
My Registry Mechanic also opened up.....

This problem started about 2 hours ago when I was using notepad.

#6 Enthusiast

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Posted 21 May 2006 - 01:46 PM

Use Windows System Restore to set your system back to a date before the problem began.

Start>programs>accessories>system tools>system restore
click on System Restore

Choose "Restore my system to an earlier date" or something to that effect and a wizard will start. It should offer you several restore dates from which to choose. Pick one that predates the problem.

That should fix the problem for now.

Let us know.

After you accomplish that there are some other things you need to do.
You need to find out what the 25 digit Windows Key-license is and write it down should you ever need to reverify or reactivate XP.

Being that the retailer installed XP on your computer which didn't originally come with XP they should have provided the Windows XP disk and the COA which has the Windows license key. If you can, demand the disk from them. It should be a full halogram - official Microsoft disk, and hopefully a full installation disk - not an upgrade disk. (you would need to know the W98 license key if it is an upgrade)

To get the key number for the XP version that is installed on your computer now you need to download keyfinder v1.41 from
http://www.magicaljellybean.com
which will give you the key number when you run the freeware ap.

Let us know.

Edited by Enthusiast, 21 May 2006 - 01:59 PM.


#7 tolelady

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Posted 21 May 2006 - 01:49 PM

The Registry Mechanic is running, because I can't shut it off, lol
Closed down the Explorer and Outlook because I can't use them with the way they're performing as explained.
I was wondering if I should try a restore or can I do a backup when it's like this of my files??
Thanks, Carole.

#8 Enthusiast

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Posted 21 May 2006 - 01:54 PM

Use the Windows System Restore utility first, and when you are certain the problem is fixed use the Windows Backup Utility to do a system state backup (separate from your regular data backup - you access that by using the advanced mode rather than the wizard mode).

If you haven't already done a data backup or full system backup do it too and put all backups on the hard drive that does not have the operating system on it.

Edited by Enthusiast, 21 May 2006 - 02:02 PM.


#9 tolelady

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Posted 21 May 2006 - 02:12 PM

Okay, ran the system restore and when it restarted windows same old situation...
Came up with blue screen and the Microsoft box and loud ringing from tower.
I pushed escape again, and windows opened up and the explorer opened on its own
and brought me again directly to Microsoft Buy Geniune Advantage Kit Online.
I can't go to any other sites to download keyfinder, because of the clicking.
I feel like I'm in the twilight zone, helpppp.
Should mention that the Registry Mechanic found no problems, lol.

#10 tolelady

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Posted 21 May 2006 - 02:42 PM

I should add that if I try to open My Computer or Documents, that they open in multiple pages
and when you right click doesn't do anything, just opens another page copy.
Nothing appears to be behaving normally...
Also, this was a rebuilt pc I bought a year and a half ago, should I still be asking for the items mentioned
from him, and at this late date?
Thx again, Carole.

#11 Enthusiast

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Posted 21 May 2006 - 02:57 PM

The disk should have come with the computer and I would ask.

Do you have the key number for your XP installation?

Have you done a complete or system state backup previously?

If you have one that predates the problem, try using it.

Lets try one other thing first -

Start in safe mode (start tapping F8 as soon as your computer begins to boot) and then select "Last known good configuration".

If that isn't successful, try using the backup if you had one.

(start>programs>accessories>system tools>backup

#12 tolelady

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Posted 21 May 2006 - 03:35 PM

All seems to be well using the safe mode and last known configuration, wahooooo
I'm going to go for that key as soon as I do a backup of my data and photos.
Could you please tell me how to do a system state backup.
Would you know what caused this mess so it doesn't happen to me again or so I
can correct what went wrong?

#13 Enthusiast

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Posted 21 May 2006 - 05:51 PM

It could be just about anything that caused the problem starting with an improper shutdown that corrupted files to a bad installation of an update of almost any kind. It could also be malware.

Because it could be malware, after your system is functioning normally (hopefully now), update your anti-virus program and run a deep scan.

I would also recommend running a couple of web based av scans using Internet Explorer, as the web based scans require Axtive X to function.

Here are a few web based av and anti-malware scans:
Web based online Antivirus and anti-malware scans: (these can be run regardless of whatever else you are using. You must use Internet Explorer to run these as they require ActiveX to function.)
Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest
and
File scanner and virus scanner
http://www.kaspersky.com/scanforvirus


Panda Activescan
http://www.pandasoftware.com/activescan/co...n_principal.htm
http://www.pandasoftware.com/products/activescan.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx.

Avast Online scan
http://onlinescan.avast.com/

F Secure online scan
http://support.f-secure.com/ols/start.html


Trojan scans
Sygate Trojanscan
http://scan.sygatetech.com/pretrojanscan.html


Windows Security Trojanscan
http://windowsecurity.com/trojanscan
See instructions for it here:
http://www.windowsecurity.com/trojanscan/trojanscan.asp

To make a system state backup you use the Windows backup utility and be signed in as an administrator.
start>programs>accessories>system tools>backup

The following is from Windows XP Pro Help:

Open Backup.
The Backup Utility Wizard starts by default, unless it is disabled.

Click the Advanced Mode button in the Backup Utility Wizard.

Click the Backup tab, then in Click to select the check box for any drive, folder, or file that you want to back up, select the System State check box. This will back up the System State data along with any other data you have selected for the current backup operation.

Important

You should always keep current, reliable backup copies of your System State data.

You must be an administrator or a backup operator to back up files and folders.

To start Backup, click Start, point to Programs, point to Accessories, point to System Tools, and then click Backup.

If the Backup and Recovery Wizard does not start by default, you can still use it to back up the System State data by clicking Backup Wizard on the Tools menu.

Store the backup on your slave hard drive - not the one Windows XP is on, or, make two copies, one on each drive. The reason for that is if the hard drive your op system is on fails you will still have the backup on the second drive. You seem to have only a 10gb master, so maybe the backup on the 40gb slave drive would be sufficient.

Subsequent sets of backups should be set to be incremental - to add or change only what has changed, or you can do complete backups and then delete the previous ones. They will take a lot of space so you can easily fill a hard drive with many copies of full backups.

Anytime you need more information on this you can just open Windows Help (start>help) and type in what you are looking for - in this case it would be System State Backup.

#14 tolelady

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Posted 21 May 2006 - 05:58 PM

Thanks so much for your help, thought PC was done with for a while there.
One final question, I got the Microsoft keys for Windows XP and Office Xp,
why did I have to do that?
Carole.

#15 Enthusiast

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Posted 21 May 2006 - 06:11 PM

You need the key numbers if you have to reinstall the op system, and if you ever have a problem authenticating office, in fact, it is a good idea to keep the license numbers for all your software.

One way to get that is to download and install Everest Home Version 1.51 (v 1.51 is the last freeware version of Everest that has the software module)

Go to the software section and print a report.




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