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Are my Outlook files corrupted? Cannot access email.


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#1 FiendishThingy

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Posted 26 April 2014 - 11:55 PM

I recently ran a Norton scan. Perhaps coincidentally (or perhaps not), I suddenly cannot access Outlook 2007 for my email. Tells me to use Inbox repair tool scanpst.exe  but it doesn't seem to download to install and run when I click on instructions.  I did a google search to find out what it is, but I can't seem to do anything to make it work. The error message also said that if I need more information to see Help, except I don't even know where Help is when I don't have a screen connected with Outlook.

 

I just ran Norton Power Eraser and it said I have Bad Status with a risk called  alsysio64.sys  but a google search indicates that this is a legitimate thing. Why does Norton want me to remove it?

 

I am over 60 and basically computer illiterate. My husband was my computer geek, but he recently died and now my computer problems are stacking up...  Can someone please help me with either of these problems?

 

Thank you,

 

FiendishThingy



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#2 RedRay

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Posted 12 May 2014 - 09:48 AM

Norton Power Eraser is kinda like a anti-rootkit program.  Its very aggressive and sometimes can target seemingly harmless files.



#3 smax013

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Posted 17 May 2014 - 12:44 AM

You mean these instructions (what it lists under "automatic"?

http://support.microsoft.com/kb/272227

You could try the "manual" method…there should be nothing to download.




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