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Possible Root level infection after Windows 7 Patch

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#1 Backstage1


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Posted 26 April 2014 - 07:23 PM

I'm running Windows 7 Home Premium on a quad core PC with 4gb of RAM. This morning when rebooting, I noticed Windows showed it was updating. I'm not sure if this was prior to or after the reboot. The reboot did not complete. I attempted a system repair and a system restore in normal mode but neither would complete. I also tried this using the Windows install DVD. When I rebooted in safe mode, I was able to restore to a restore point yesterday and the computer started normally. At this point, I disconnected the machine from the Internet and scheduled a boot-level scan in Avast. I also disconnected my external USB drives and thumb drives. 


There were a few files that always false flag for Avast but they weren't important so I let Avast delete them. Not system files just very old ebook files, etc. Next up, Avast flagged a file that appeared to be a root level file surrounded by { } with a series of numbers but I can no longer see what it is on the screen after trying the various options (besides Ignore). I've tried repairing, moving to chest, repairing and deleting. 


I get Error Oxc0000243 {The requested operation cannot be performed on a file with a user mapped section open.} if I try moving to chest. If I try to Fix Automatically Delete or Repair, I get Error 0xC0000035 {Object Name already exists}.


My only remaining option iwas to 'Ignore' or 'Ignore All' so Hit ESC to cancel the scan.


I restored to an earlier point. The problem, however, is a patch is already loaded and ready to install and it's the patch, whether a real patch or virus masquerading as one, loads when I reboot to try a new boot level scan. 


When I try restoring to the earliest available restore point from 12 days ago, I get the following error:


System Restore Did Not Complete Successfully. 

Your Computer System Files and Settings Were Not Changed. 


Details: An unspecified error occurred during system restore. (0x8000ffff)


UPDATE: I ran Repair on the Windows 7 Install disk in safe mode. It could not be repaired. Among the test data, I saw the following;


Boot Manager: Generic Failure



And further down after tests that passed...


Root Cause Found: A Patch is preventing the system from starting. 


Repair action: System files integrity. Check and Repair 

Result: Failed. Error code: 0x490




What should I do next? Thanks in advance for your help!

Edited by Backstage1, 27 April 2014 - 06:45 PM.

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#2 boopme


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Posted 29 April 2014 - 01:20 PM

Hello,, can you repost this with a DDS log from this Guide?

I think this may be a memory error.

Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
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