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ComboFix broke u3 launchpad


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3 replies to this topic

#1 rlimas

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Posted 26 April 2014 - 03:16 PM

I installed ComboFix on Home Computer (Windows 7) due to a malware/virus back in 8/4/2013.  This computer is no longer able to access u3 USB stick contents since and I think is similar to this following post.

 

When I inserts the USB stick, I am able to access its "CD" drive, but am unable to install the Launchpad and access the USB u3 2nd drive.

 

The u3 USB works fine on my Work Computer, Windows 7.

 

Anyway, would like assistance to uninstall ComboFix, assuming it will undo breaking u3 stick access.  Shall I just follow the following ComboFix uninstall instructions? Uninstall ComboFix

 

Thanks in advance,

Rodolfo


Edited by hamluis, 26 April 2014 - 03:53 PM.
Moved from Win 7 to AV/AM Software - Hamluis.


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#2 quietman7

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Posted 26 April 2014 - 04:19 PM

This is one of the reasons why we recommend not to use ComboFix on your own. There are risks involved and we would prefer it if someone who knows how to resovle any issues that may arise is supervising its use.

Using the /Uninstall switch will:
  • Delete ComboFix's related folders and files.
  • Reset the clock settings.
  • Hide file extensions.
  • Hide System/Hidden files.
  • Clear the System Restore cache.
  • Create a new Restore point.
That does not mean doing so will undo the problem with your U3 access...if ComboFix was indeed responsible to begin with. AND removing all the logs will not allow anyone to review them to ascertain exactly what ComboFix found and removed.

Since you already ran Combofix, its log should be thoroughly reviewed by trained experts before proceeding further. A log should have been created and saved to the root directory, usually C:\ComboFix.txt.

Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, start a new topic and post the required logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
-- ComboFix logs are not permitted in this forum.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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#3 rlimas

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Posted 09 May 2014 - 08:22 PM

Hello, DDS log link.  I uninstalled combofix.  Did not fix the U3 USB access issue.  The following did fix the issue, U3 Launchpad won't run - creates an empty folder in Applications Data\U3

 

simple fix instructions:

Open Registry Editor

Drill down HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\INIFilemapping
Look for a value called autorun.inf which has a value of "@SYS: DoesNotExist" or "@SYSoftware\Swearware\dump"

Right Click and delete that value

Safely remove the SanDisk and Reinsert and your problem should be solved.

 

You can close this out as SOLVED.

Thanks again



#4 quietman7

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Posted 09 May 2014 - 08:44 PM

Since you are now receiving help from the Malware Response Team, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

To avoid confusion, I am closing this topic.
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