Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSoD after Hibernation


  • Please log in to reply
22 replies to this topic

#16 jlsieff

jlsieff
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:08 AM

Posted 19 May 2014 - 08:24 PM

Yeah, this topic did get a bit derailed!

 

As far as I can tell, the problem has ceased.

 

Thank you all for your help. :hug:



BC AdBot (Login to Remove)

 


#17 hamluis

hamluis

    Moderator


  • Moderator
  • 56,541 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:08 PM

Posted 20 May 2014 - 12:15 PM

:thumbup2: , thank you for your patience...happy computing :).

 

Louis



#18 donetao

donetao

  • Members
  • 270 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:08 PM

Posted 20 May 2014 - 12:28 PM

:love4u:



#19 jlsieff

jlsieff
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:08 AM

Posted 22 May 2014 - 05:14 AM

It appears I spoke too soon. BSoD again today after hibernation.
 
I'm just gonna do everything from scratch, so here is...
 

  1. Crash Dump file Attached File  052214-40794-01.zip   28.74KB   2 downloads
  2. Speccy Snapshot
  3. Minitoolbox log -

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Jenna (administrator) on 22-05-2014 at 20:09:47
Running from "C:\Users\Jenna\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/22/2014 07:44:36 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/22/2014 07:44:05 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -550.

Error: (05/22/2014 05:28:15 PM) (Source: Windows Search Service) (User: )
Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "iehistory://{S-1-5-21-319255752-3027184819-966583004-1000}/">.

Error: (05/22/2014 00:30:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/22/2014 07:19:38 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/19/2014 09:10:12 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/18/2014 04:54:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/17/2014 04:16:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/15/2014 02:44:29 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "System.Web.Mobile, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.
.

Error: (05/15/2014 02:44:14 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (05/22/2014 07:43:49 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (05/22/2014 07:43:34 PM) (Source: BugCheck) (User: )
Description: 0x00000116 (0xfffffa80070a3320, 0xfffff88003e8ddac, 0x0000000000000000, 0x0000000000000002)C:\Windows\MEMORY.DMP052214-40794-01

Error: (05/22/2014 07:43:28 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:41:04 PM on ?22/?05/?2014 was unexpected.

Error: (05/22/2014 00:30:15 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (05/22/2014 10:15:15 AM) (Source: Service Control Manager) (User: )
Description: The CSR Bluetooth Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/22/2014 07:18:49 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (05/22/2014 07:17:44 AM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (05/21/2014 10:41:11 PM) (Source: Service Control Manager) (User: )
Description: The CSR Bluetooth Audio Service service did not shut down properly after receiving a preshutdown control.

Error: (05/20/2014 07:08:24 AM) (Source: Service Control Manager) (User: )
Description: The Advanced SystemCare Service 7 service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/19/2014 09:10:36 AM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

µTorrent (Version: 3.4.1.31139)
Acer Crystal Eye Webcam (Version: 1.5.3501.00)
Acer ePower Management (Version: 6.00.3010)
Acer eRecovery Management (Version: 5.00.3507)
Acer Registration (Version: 1.04.3506)
Acer ScreenSaver (Version: 20.11.1107.1418)
Acer Updater (Version: 1.02.3501)
Acer VCM (Version: 4.05.3501)
Adobe AIR (Version: 2.6.0.19120)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.268)
Adobe Flash Player 13 Plugin (Version: 13.0.0.214)
Adobe Reader X (10.1.10) MUI (Version: 10.1.10)
Advanced SystemCare 7 (Version: 7.3.0)
Alcor Micro USB Card Reader (Version: 1.5.42.69774)
AMD Accelerated Video Transcoding (Version: 13.30.100.40417)
AMD Catalyst Control Center (Version: 2014.0417.2226.38446)
AMD Catalyst Install Manager (Version: 8.0.916.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2014.0417.2226.38446)
AMD Wireless Display v3.0 (Version: 1.0.0.15)
Audacity 2.0
AVG 2014 (Version: 14.0.3950)
AVG 2014 (Version: 14.0.4592)
AVG 2014 (Version: 2014.0.4592)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2014.0417.2226.38446)
Catalyst Control Center InstallProxy (Version: 2014.0417.2226.38446)
Catalyst Control Center Localization All (Version: 2014.0417.2226.38446)
CCC Help Chinese Standard (Version: 2014.0417.2225.38446)
CCC Help Chinese Traditional (Version: 2014.0417.2225.38446)
CCC Help Czech (Version: 2014.0417.2225.38446)
CCC Help Danish (Version: 2014.0417.2225.38446)
CCC Help Dutch (Version: 2014.0417.2225.38446)
CCC Help English (Version: 2014.0417.2225.38446)
CCC Help Finnish (Version: 2014.0417.2225.38446)
CCC Help French (Version: 2014.0417.2225.38446)
CCC Help German (Version: 2014.0417.2225.38446)
CCC Help Greek (Version: 2014.0417.2225.38446)
CCC Help Hungarian (Version: 2014.0417.2225.38446)
CCC Help Italian (Version: 2014.0417.2225.38446)
CCC Help Japanese (Version: 2014.0417.2225.38446)
CCC Help Korean (Version: 2014.0417.2225.38446)
CCC Help Norwegian (Version: 2014.0417.2225.38446)
CCC Help Polish (Version: 2014.0417.2225.38446)
CCC Help Portuguese (Version: 2014.0417.2225.38446)
CCC Help Russian (Version: 2014.0417.2225.38446)
CCC Help Spanish (Version: 2014.0417.2225.38446)
CCC Help Swedish (Version: 2014.0417.2225.38446)
CCC Help Thai (Version: 2014.0417.2225.38446)
CCC Help Turkish (Version: 2014.0417.2225.38446)
ccc-utility64 (Version: 2014.0417.2226.38446)
CSR Harmony Wireless Software Stack (Version: 2.1.63.0)
D3DX10 (Version: 15.4.2368.0902)
DirectVobSub (remove only)
Dropbox (Version: 2.6.33)
eReg (Version: 1.20.138.34)
ETDWare PS/2-X64 10.6.10.8_WHQL (Version: 10.6.10.8)
FFmpeg v0.6.2 for Audacity
Free M4a to MP3 Converter 8.1
Galería fotográfica de Windows Live (Version: 15.4.3502.0922)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
HTC Driver Installer (Version: 4.10.0.001)
HTC Sync Manager (Version: 3.0.52.0)
HydraVision (Version: 4.2.252.0)
IPTInstaller (Version: 4.0.9)
Java 7 Update 55 (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.8)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
LAME v3.99.3 (for Windows)
Launch Manager (Version: 5.1.15)
Media Player Codec Pack 4.3.0 (Version: 4.3.0)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft_VC100_CRT_SP1_x64 (Version: 10.0.40219.1)
Microsoft_VC100_CRT_SP1_x86 (Version: 10.0.40219.1)
Mozilla Firefox 29.0.1 (x86 en-US) (Version: 29.0.1)
Mozilla Maintenance Service (Version: 29.0.1)
MSVC80_x64_v2 (Version: 1.0.3.0)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVC90_x64 (Version: 1.0.1.2)
MSVC90_x86 (Version: 1.0.1.2)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyWinLocker (Version: 4.0.14.27)
MyWinLocker 4 (Version: 4.0.14.27)
NirSoft BlueScreenView
Qualcomm Atheros WiFi Driver Installation (Version: 3.0)
Realtek Ethernet Controller Driver (Version: 7.50.1123.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6581)
Shark007 Advanced Codecs (Version: 4.5.9)
Skype™ 6.11 (Version: 6.11.102)
Speccy (Version: 1.26)
Surfing Protection (Version: 1.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2880505) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
VLC media player 2.1.4 (Version: 2.1.4)
VSFilter 2.41.322 (0c3a1ea) Nightly (64-bit) (Version: 2.41.322)
Vuze (Version: 5.3.0.0)
Windows Live (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Galeria de Fotos (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player 64-bit Plug-in Fix
Windows Media Player Plus! 2.6 (Version: 2.6)
WinRAR 4.20 (32-bit) (Version: 4.20.0)

========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 3817.37 MB
Available physical RAM: 2113.41 MB
Total Pagefile: 7632.91 MB
Available Pagefile: 5628.33 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.69 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:452.66 GB) (Free:148.63 GB) NTFS

========================= Users: ========================================

User accounts for \\Acer

Administrator            Guest                    Jenna                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

 

 

I feel like I am being a little bit of a pain in the rear. Thank you to anyone who can help.
 



#20 hamluis

hamluis

    Moderator


  • Moderator
  • 56,541 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:08 PM

Posted 22 May 2014 - 10:44 AM

Please...uninstall Advanced System Care from the system (I missed it before) and then run the chkdsk /r command.

 

I believe that hibernation problems are often related to graphics drivers...so I suggest uninstalling the current graphics drivers and then reinstalling same from Drivers CD or website of system manufacturer (Acer).

 

You might also run the sfc /scannow command as a way of addressing possible missing/damaged system files.

 

.SFC scannow, Win 7 - http://support.microsoft.com/kb/929833

 

Louis



#21 jlsieff

jlsieff
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:08 AM

Posted 22 May 2014 - 06:43 PM

Thank you, Louise, for taking another look. Can I ask, before I do anything, why you think Advanced System Care might be a problem?



#22 hamluis

hamluis

    Moderator


  • Moderator
  • 56,541 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:08 PM

Posted 23 May 2014 - 09:01 AM

If you bother to read any of the advertisements for this item (and, generally, anything put forth by IObit, IMO)...you will see that their products hype the need for them without any documented proof of improvement.  Such is typical for all "registry cleaners/optimizers", they make claims that are unsubstantiated and users install software that...in some cases...actually causes system problems, rather than mitigate such.

 

As a matter of record, BC does not support the use of such programs...regardless of what users may "perceive" as "benefits".

 

Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

 

See Comment By Quietman7 Regarding Such

 

Louis



#23 jlsieff

jlsieff
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:08 AM

Posted 27 May 2014 - 05:29 AM

Ahh, I see. Well I have updated all my drivers and unistalled all IObit software. So I will let you know how it goes.

 

Thanks again.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users