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Acer Aspire Problem


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#1 MelissaPleases

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Posted 25 April 2014 - 04:50 PM

I realize that there isn't likely to be much help anyone can offer with this, but I thought I'd ask anyway. If anyone has suggestions on what I might do other than taking the computer in for a tech diagnosis, I'd appreciate it.

 

My niece has a problem with her netbook. 

 

Specs:

 

Computer: Acer Aspire One D255E

CPU: Intel Atom N455 1.66Ghz, 512KB cache

RAM: 1 GB DDR3

HDD: 250 GB (I didn't think to get the manufacturer when I had this open)

Battery: 3-cell Li-ion

 

Here is the issue. Initially, she thought that the AC adapter had died, so her mom bought her a new one. This did not solve the problem. The battery will not charge, and the computer will not run, even when plugged into an AC outlet with the battery removed. I've opened up the netbook, and as far as I can see, there are no loose or broken wires attached to the AC jack, and the jack itself appears to be functional - the AC adapter seats into the jack firmly and snugly.

 

I'm hoping that it's not her CPU. Hardware repair/replacement on a laptop/netbook is something that I'm not very familiar - or comfortable with, especially on this one. It's very cramped in there!

 

Any ideas or suggestions will be much appreciated.


Edited by MelissaPleases, 25 April 2014 - 04:52 PM.

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#2 JohnC_21

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Posted 25 April 2014 - 05:04 PM

Hello,

You may have already tried this. Pull the battery and unplug any power adapter.

Hold the power button down for 30 seconds.

Attach the power adapter but do not replace the battery. Try to boot.

 

Some latops will not boot if a bad battery is detected.



#3 MelissaPleases

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Posted 25 April 2014 - 09:24 PM

Thanks, JohnC - no luck. I had tried something similar, with the exception of holding down the power button. Also, I found a short article before reading your post on battery testing. Since hubby is an electrician, we have about a dozen VU meters laying around here. Testing the battery shows that it has 11.1v of power, which is what the battery says is the power level. I fear the worst for this computer. :(


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#4 JohnC_21

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Posted 25 April 2014 - 09:37 PM

I can't confirm this but I remember a thread where someone replaced the CMOS battery that was bad and was able to get the computer to boot. But I think that's a long shot.



#5 the_patriot11

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Posted 25 April 2014 - 11:56 PM

I would try the CMOS battery, theyre all of 3 bucks to replace. Otherwise, my bet would be a faulty motherboard or CPU.


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#6 MelissaPleases

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Posted 26 April 2014 - 07:12 AM

Thanks, guys - I'll try the cmos battery. Hopefully it will work.


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#7 JohnC_21

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Posted 26 April 2014 - 08:30 AM

I just looked up the service manual for the Aspire D255 and unfortunately the battery is soldered in place.

 

http://www.manualslib.com/manual/249205/Acer-Aspire-One-D255.html?page=79#manual



#8 MelissaPleases

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Posted 26 April 2014 - 11:34 AM

Yes - I found another article with the same information. This one is beyond me, I'm afraid. I don't like poking around inside tiny netbooks. I'll get into a "normal" sized laptop, but this thing is just to cramped for my comfort.

 

Thanks for trying to help - we can't always fix things...


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~   Notorious Thread Killer   ~
Case: CoolerMaster Storm Trooper Full ATX | Motherboard: GIGABYTE GA-Z170X | CPU: Intel Core i7-6700K 8M Skylake Quad-Core | GPU: MSI Radeon R9 390X 8GB 512-Bit | PSU: EVGA 80 PLUS GOLD 850 W | RAM: Corsair Vengeance DDR4 SDRAM [4x8GB] Audio: Integrated Creative Sound Core 3D 5.1 | Internal Storage: Samsung 2 TB HDD | Seagate 1 TB HDD | Samsung 500GB SSD [x2] | Mushkin 500GB SSD | External Storage: Seagate 2TB | Optical Drive: Lite-On iHAS324 Dual Layer

Display 1: AOC I2757Fh 27" | Display 2 & 3: LG 24MP57HQ-P 24" | Operating Systems: OS 1: Windows 10 Professional | OS 2: Linux Mint Cinnamon | OS 3: Windows 7 Ultimate x-64 | Antivirus: MS Security Essentials | Firewall: Windows Firewall





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