Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Problem with McAfee


  • Please log in to reply
12 replies to this topic

#1 peterlomo

peterlomo

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:04:31 PM

Posted 25 April 2014 - 03:16 AM

 Hi,

 

I have recently reset my computer to system default, and reinstall the Windows 8.1 from the Recovery drive. The McAfee came with the system install. When I was installing Kaspersky for my new PC, I remove the McAfee because they are incompatible. However, it seems that there are still two processes in the local services

 

McAfee Application Installer Cleanup

McAfee Boot Delay Start Service

 

I have tried the McAfee removal tool, but they are still there.

 

It seems that, when I look at the windows action centre, McAfee Installer is always stop working.

 

I wonder if my 'new' machine has been compromised?

 

Thanks!



BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,388 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:31 AM

Posted 25 April 2014 - 05:43 AM

Anti-virus software components insert themselves deep into the operating systems core where they install kernel mode drivers that load at boot-up and create files/folders/registry entries in various locations. Sometimes the uninstall works more effectively if you first stop and disable the program's service (and associated processes) or perform the removal in safe mode so there are less processes which can interfere with the uninstallation.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 peterlomo

peterlomo
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:04:31 PM

Posted 25 April 2014 - 07:38 AM

Forgive my ignorance. How can I do it on the machine?

 

Also, sometimes the wireless adapter is not working on start up. It's usually fine if I reboot it or run the windows troubleshooter. Is there any reason to worry it's caused by an infection?

 

Thanks!



#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,388 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:31 AM

Posted 25 April 2014 - 12:06 PM

Unfortunately, since the clean up tool did not work, you may need to reinstall McAfee in order to remove it properly.

Your wireless adapter is most likely a separate issue.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 peterlomo

peterlomo
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:04:31 PM

Posted 25 April 2014 - 12:10 PM

So, I just have to reinstall any McAfee software and remove it with the McAfee remover. I am not too sure which version of the McAfee comes with the system reset. Does it matter?



#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,388 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:31 AM

Posted 25 April 2014 - 12:32 PM

McAfee recommends you uninstall using the Windows Control Panel before running the MCPR (McAfee Consumer Products Removal tool).

How to uninstall your products using MCPR.exe

Use the McAfee Consumer Product Removal tool (MCPR) to remove data completely for a McAfee Security product installation on a supported Windows operating system. The tool can clean up data from 2005 - 2013 versions of McAfee Security home user products for Windows.

IMPORTANT: You must uninstall your McAfee products using the Windows Add/Remove Programs (Windows XP) or Programs and Features (Windows 8, 7 and Vista) before you run MCPR.

How to uninstall or reinstall McAfee products sing the Consumer Products Removal tool (MCPR)

After reinstalling, I would perform the uninstall in safe mode.

What version of the McAfee Security software do I have?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#7 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,388 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:31 AM

Posted 25 April 2014 - 12:37 PM

When done with above and rebooting...then install Kaspersky.

You should download and save the Kaspersky setup file to your Desktop before removing/replacing your anti-virus. That way you do not have to connect to the Internet while unprotected. See Replacing your Anti-virus
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#8 peterlomo

peterlomo
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:04:31 PM

Posted 25 April 2014 - 12:39 PM

Thanks for the information. I did run the uninstallation from the Control Panel before using the tool. I didn't see HP on the reinstalling list unfortunately.

 

So the plan now is to reinstall a version of McAfee and remove it first from the control panel then with the tool and then reinstall my kaspersky?



#9 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,388 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:31 AM

Posted 25 April 2014 - 02:53 PM

You can always contact the manufacturer (HP) and inquire as to what version of McAfee came preinstalled. Norton Internet Security came preinstalled on my HP and Symantec products can also be a pain to completely remove.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#10 peterlomo

peterlomo
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:04:31 PM

Posted 14 June 2014 - 01:51 AM

I reinstalled my machine recently and had the same problem again. Last time it got cleared up as a part of Malware removal process

http://www.bleepingcomputer.com/forums/t/532863/host-anti-adware-pup/ (post 12) can I do something similar to that? If so, how do I write the script?

 

Thanks


Edited by peterlomo, 14 June 2014 - 01:51 AM.


#11 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,388 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:31 AM

Posted 14 June 2014 - 07:01 AM

That topic was closed. You will need to follow the instructions provided in the Preparation Guide again and post a new log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#12 peterlomo

peterlomo
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:04:31 PM

Posted 26 June 2014 - 03:51 AM

I am not suspecting my computer is reinfected.

 

I am just wondering how can I perform a clean up on McAfee just like the one they did during the malware removal process with the help of Farbar


Edited by peterlomo, 26 June 2014 - 03:51 AM.


#13 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,388 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:31 AM

Posted 26 June 2014 - 02:33 PM

I don't know at which part of the malware removal process was responsible for clearing up your issue. Many of the tools they use in that forum are not permitted in this one.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users