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Laptop is on for a period of time, then freezes...


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#1 NE125

NE125

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Posted 24 April 2014 - 07:30 PM

So this issue with my laptop is very annoying to say the least, even though I now have a desktop to work on. I still want to use my laptop as a secondary reference screen, so this needs to be resolved. Basically I turn on my laptop, and sometimes it will freeze when its starting up, then I shut it down and reboot, and this time I make it past the login screen and enter my desktop. Then it freezes. So I repeat the process and it doesn't freeze for a while, like hours its fine. Then it will freeze and I reboot it and all I see is a black screen. So I give it a couple min and turn it on and it gets farther, repeating the whole entire process.

 

I'm not sure if its a PSU issue, I dont think it's dust as it's been cleaned out somewhat recently, and it's still happening. Any ideas as to what the problem are? One thing to note, if I leave the computer alone, if I manage to get it on and running, it tends to freeze when it's just sitting there doing nothing. 



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#2 zingo156

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Posted 25 April 2014 - 07:21 AM

Please download and run both speccy, and whocrashed:

 

Speccy:

 

  • Go to Piriform's website, and click the big download.png button.
     
  • Next, click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
     
  • You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
     
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    p22004369.gif
  • Now, at the top, click File > Publish Snapshot
  • You will see the following prompt:
    p22004371.gif
  • Click Yes > then Copy to Clipboard
    p22004372.gif
  • Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.
  • Congrats! You have just posted your specs!

 

 

 

WHO CRASHED:

 

 

We need to analyze your operating system's crash dump files to further diagnose what could possibly be crashing your computer system.

Please download Who Crashed? and save it to your desktop.

Double click whocrashedSetup.exe and choose Run

On Windows Vista, 7, 8 and 8.1 machines, when User Account Control asks if you wish to install this program, say YES to install the program on your computer.

Program can also be installed by right click and choosing Run As An Administrator.

On the next screen choose Next and accept the agreement.

Install the program in it's default location C:\Program Files\WhoCrashed (If your primary drive is different from C:, choose your primary drive.)

Choose Next and allow program to create a Start Menu Folder called WhoCrashed and click Next.

Allow program to create desktop icon and click Next.

Now Click Install.

Once the program is installed on your computer system, look for the WhoCrashed icon.png desktop Icon and double click it.

Accept the User Account Control request and the program will open on your screen and should look something like this.

whocrashed.png

Next, Click the Analyze button. analyze.png

An Information Window should appear on your screen prompting you to scroll down your screen.

If a report was generated we would like to have a look at this report.

To do this, click File analyze.png and then choose Export.

Save as WhoCrashedOutput.htm to your desktop.

Open WhoCrashedOutput.htm and copy and paste all of the contents from System Information (local) and Crash Dump Analysis and the Conclusion into your next reply.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.




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