Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Getting "unknown error" trying to install 3 windows updates


  • Please log in to reply
9 replies to this topic

#1 stevenjklein

stevenjklein

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:23 AM

Posted 23 April 2014 - 08:08 PM

I have three Windows updates that always fail to install. I've tried googling these errors and following whatever tips I've found, but without any success.

 

Security Update for Silverlight (KB2932677)

Update failed, error Code 656  “Windows Update encountered an unknown error”

 

Update for Microsoft Security Essentials 4.5.216.0 (KB2949787)

Update failed, error Code 80070656 “Windows Update encountered an unknown error”

 

Microsoft .Net Framework 4.5.1 for Windows 7 (KB2858725)

Update failed, error Code 641 “Windows Update encountered an unknown error”

 

Things I’ve tried:

 

Verified that my account is an admin account. (It is.)

 

Restoring to an earlier point in time.

Result: More updates showed up, but ultimate the same few refused to install

 

Using the MAT tool

Result: No problems with Windows Update found

 

Using msconfig and disable all startup items and non-microsoft services. them rebooting

Result: No difference

 

Downloading Malwarebytes (from a different computer), then copying the installer to my Win7Pro PC.

Result: Ran a full scan, but found no problems.

 

Download Microsoft Safety Scanner and ran a full scan.

Result: No problems found.



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,887 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:23 AM

Posted 24 April 2014 - 10:05 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 stevenjklein

stevenjklein
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:23 AM

Posted 24 April 2014 - 01:08 PM

Hi Louis. I appreciate your offer of help.

 

The MiniToolBox report is below, and here's a link to my Speccy report.

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Administrator (administrator) on 24-04-2014 at 14:02:05
Running from "C:\Users\Administrator\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/24/2014 10:36:00 AM) (Source: Application Error) (User: )
Description: Faulting application name: Safari.exe, version: 5.34.57.2, time stamp: 0x4f982b5e
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000005
Fault offset: 0x000477a2
Faulting process id: 0x784
Faulting application start time: 0xSafari.exe0
Faulting application path: Safari.exe1
Faulting module path: Safari.exe2
Report Id: Safari.exe3
 
Error: (04/23/2014 01:58:04 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (04/23/2014 01:58:04 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.
 
Context: Windows Application
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (04/23/2014 01:58:04 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (04/23/2014 01:58:04 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
Element not found.  (HRESULT : 0x80070490) (0x80070490)
 
Error: (04/23/2014 01:57:14 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (04/23/2014 01:57:12 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (04/23/2014 01:57:07 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (04/23/2014 01:57:05 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (04/23/2014 01:57:03 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.
 
 
Details:
0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))
 
 
System errors:
=============
Error: (04/24/2014 11:02:50 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Microsoft .NET Framework 4.5.1 for Windows 7 (KB2858725).
 
Error: (04/24/2014 10:41:42 AM) (Source: DCOM) (User: STEVENKLEIN5B30)
Description: machine-defaultLocalActivation{000C101C-0000-0000-C000-000000000046}{000C101C-0000-0000-C000-000000000046}STEVENKLEIN5B30AdministratorS-1-5-21-1375243992-3683217293-233752666-500LocalHost (Using LRPC)
 
Error: (04/24/2014 10:41:38 AM) (Source: DCOM) (User: STEVENKLEIN5B30)
Description: machine-defaultLocalActivation{000C101C-0000-0000-C000-000000000046}{000C101C-0000-0000-C000-000000000046}STEVENKLEIN5B30AdministratorS-1-5-21-1375243992-3683217293-233752666-500LocalHost (Using LRPC)
 
Error: (04/24/2014 10:41:27 AM) (Source: DCOM) (User: STEVENKLEIN5B30)
Description: application-specificLocalActivation{9B1F122C-2982-4E91-AA8B-E071D54F2A4D}{653C5148-4DCE-4905-9CFD-1B23662D3D9E}STEVENKLEIN5B30AdministratorS-1-5-21-1375243992-3683217293-233752666-500LocalHost (Using LRPC)
 
Error: (04/24/2014 10:32:01 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Silverlight (KB2932677).
 
Error: (04/23/2014 09:06:36 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 4.5.1 for Windows 7 (KB2858725).
 
Error: (04/23/2014 09:06:22 PM) (Source: DCOM) (User: STEVENKLEIN5B30)
Description: machine-defaultLocalActivation{000C101C-0000-0000-C000-000000000046}{000C101C-0000-0000-C000-000000000046}STEVENKLEIN5B30AdministratorS-1-5-21-1375243992-3683217293-233752666-500LocalHost (Using LRPC)
 
Error: (04/23/2014 09:06:18 PM) (Source: DCOM) (User: STEVENKLEIN5B30)
Description: machine-defaultLocalActivation{000C101C-0000-0000-C000-000000000046}{000C101C-0000-0000-C000-000000000046}STEVENKLEIN5B30AdministratorS-1-5-21-1375243992-3683217293-233752666-500LocalHost (Using LRPC)
 
Error: (04/23/2014 06:52:26 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 4.5.1 for Windows 7 (KB2858725).
 
Error: (04/23/2014 06:51:24 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft Security Essentials - 4.5.216.0 (KB2949787).
 
 
Microsoft Office Sessions:
=========================
Error: (04/24/2014 10:36:00 AM) (Source: Application Error)(User: )
Description: Safari.exe5.34.57.24f982b5entdll.dll6.1.7601.18247521ea91cc0000005000477a278401cf5fca7d657473C:\Program Files\Safari\Safari.exeC:\Windows\SYSTEM32\ntdll.dllc107e14d-cbbd-11e3-8eff-001c427a985a
 
Error: (04/23/2014 01:58:04 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (04/23/2014 01:58:04 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (04/23/2014 01:58:04 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (04/23/2014 01:58:04 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
 
 
Details:
Element not found.  (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer
 
Error: (04/23/2014 01:57:14 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
Search.JetPropStore
 
Error: (04/23/2014 01:57:12 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (04/23/2014 01:57:07 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt
 
Error: (04/23/2014 01:57:05 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
4700
 
Error: (04/23/2014 01:57:03 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))
 
 
=========================== Installed Programs ============================
 
1Password 1.0.9.340 (Version: 1.0)
Adobe Flash Player 13 ActiveX (Version: 13.0.0.182)
Apple Application Support (Version: 2.3.6)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
Boson Exam Environment (Version: 1.5.5)
CCENT Network Simulator (Version: 1.0.0.0)
CCleaner (Version: 4.12)
Cisco WebEx Meetings
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox (Version: 2.6.31)
Google Chrome (Version: 34.0.1847.116)
iCloud (Version: 3.1.0.40)
Java 7 Update 55 (Version: 7.0.550)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes Anti-Malware version 2.0.1.1004 (Version: 2.0.1.1004)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office Project MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Project Professional 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Project Professional 2010 (Version: 14.0.7015.1000)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
MSVCRT (Version: 15.4.2862.0708)
Parallels Tools (Version: 8.0.18615)
QuickTime 7 (Version: 7.75.80.95)
Revo Uninstaller Pro 3.0.8 (Version: 3.0.8)
Safari (Version: 5.34.57.2)
Secunia PSI (3.0.0.9016) (Version: 3.0.0.9016)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Stardock MyColors (Version: 2.7.500)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Windows Driver Package - Apple Inc. Apple Built-in iSight (10/25/2007 2.0.1.0) (Version: 10/25/2007 2.0.1.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 41%
Total physical RAM: 2559.55 MB
Available physical RAM: 1484.61 MB
Total Pagefile: 5117.4 MB
Available Pagefile: 3863.14 MB
Total Virtual: 2047.88 MB
Available Virtual: 1933.68 MB
 
========================= Partitions: =====================================
 
2 Drive c: (Win7) (Fixed) (Total:32 GB) (Free:10.63 GB) NTFS
4 Drive u: (Shared Folders) (Network) (Total:929.19 GB) (Free:11.89 GB) PrlSF
5 Drive v: (Shared Folders) (Network) (Total:929.51 GB) (Free:11.92 GB) PrlSF
6 Drive w: (Shared Folders) (Network) (Total:466 GB) (Free:124.41 GB) PrlSF
7 Drive x: (Shared Folders) (Network) (Total:1395.99 GB) (Free:1082 GB) PrlSF
8 Drive y: (Shared Folders) (Network) (Total:464.96 GB) (Free:0 GB) PrlSF
9 Drive z: (Shared Folders) (Network) (Total:464.96 GB) (Free:92.61 GB) PrlSF
 
========================= Users: ========================================
 
User accounts for \\STEVENKLEIN5B30
 
Administrator            Guest                    
 
 
**** End of log ****


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,887 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:23 AM

Posted 24 April 2014 - 01:42 PM

Is this a virtual system install on a Mac system?

 

In any case...I know nothing about virtual installs of Windows or the vehicle you are using for this.

 

Looking at your stated errors...it looks like your hard drive may be corrupted...lots of mention of what appears to me to be file corruption.

 

Louis



#5 stevenjklein

stevenjklein
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:23 AM

Posted 24 April 2014 - 01:55 PM

Louis:

 

Yes, it's running in a VM, but there's really nothing special to know about it. It's a genuine copy of Windows that's simply running in an environment that emulates the hardware of a PC.

 

I work with VMs a lot (various "guest" OSs on both Windows PCs and Macs); troubleshooting is no different than it would be for any PC.

(Unless you think it's a hardware problem.)

 

I think it's time to wipe the hard drive and re-install Windows. (Unless you have any other suggestions.)

 

Thanks for your help.



#6 hamluis

hamluis

    Moderator


  • Moderator
  • 55,887 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:23 AM

Posted 24 April 2014 - 02:07 PM

Well...my first thought when I see "file corruption" errors...is that the hard drive is failing.  Normally, I can look at the SMART data and get a clue as to whether the hard drive is causing the errors or not.  Obviously...I can't do that with your setup.

 

My thought, if it were a virtual scenario, was to possibly suggest a wipe/reinstall.  Nothing lost and, if it happens again but doesn't impact your system and real O/S...I would think it's time to check out hte forums/support data for the developer of the software.

 

Louis



#7 stevenjklein

stevenjklein
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:23 AM

Posted 24 April 2014 - 02:25 PM

Thanks again. The hard drive of my VM is actually a single file on my "real" hard drive. It's certainly possible that file has become corrupt.

 

(I'm reasonably confident that my real hard drive isn't failing. No SMART errors, and no I/O errors in my logs.)

 

One thing I hate about reinstalling Windows is that I also have to reinstall all of my software. It's the only OS I know that works that way. I do wish they'd fix that.


Edited by stevenjklein, 24 April 2014 - 02:26 PM.


#8 hamluis

hamluis

    Moderator


  • Moderator
  • 55,887 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:23 AM

Posted 24 April 2014 - 02:40 PM

I have a different approach to reinstalling Windows :).

 

First...I have backups of the O/S partition...so a reinstall isn't a pain.  Even if I have to do a wipe and clean install...that takes less time than I would spend trying to pinpoint whatever might be wrong with the hardware or O/S.  I've never had to reinstall due to malware so I don't include that among the factors.

 

Second...I have the installer packages or disks for every piece of software which I have installed.

 

Third...my data files are maintained on drives which are secondary...and I monitor them for signs of trouble.  When such exist, I simply employ a newer, larger drive for data storage, reclaiming anything I want from the drive before it reaches catatastrophic failure.

 

So my attitude toward reinstalling Windows is a bit different :).

 

Good luck!!

 

Louis



#9 stevenjklein

stevenjklein
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:23 AM

Posted 24 April 2014 - 02:50 PM

I also have the installer packages or disks for every piece of software which I have installed.

 

But it takes a long time to install a bunch of apps, each of which requires multiple updates, and many of which require me to type in a long serial number.

 

(None of my data is on the Virtual hard drive, so I'm not worried about that.)

 

But I will follow your example and make a clone of the drive right after I re-install the OS, and perhaps a 2nd clone after I get all my apps reinstalled.

 

As a Mac service guy, I actually have read-made installs of the last five major OS releases; if I ever need to install for a client, I can just clone the appropriate partition to their drive, and they're ready to go.  I do a fair amount of Windows work, too, but since Windows requires an activation code, I don't think my trick will work for my clients. (Or am I missing something?)

BTW, I want to mention one more thing; over the years I've used a lot of info I've learned from this website to fix my client's computers (mostly stubborn malware infections). I've found the advice excellent, and I've definitely seen your name attached to a lot of the articles I've referenced. So I probably owe you thanks × 100! 

I didn't realize until yesterday that there was a Mac section here, so I'll start volunteering myself in that forum.
 



#10 hamluis

hamluis

    Moderator


  • Moderator
  • 55,887 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:23 AM

Posted 24 April 2014 - 03:42 PM

Thanks for the compliments...I spend a lot of time saying "Happy computing" and leave the real work to the persons with experience and knowledge :).

 

Windows activation was intended to put kinks in many things...the only way that I know how to have ready-made installs is limited for certain situations, such as when FedGov brings in a lot of computers at a given site.  The .iso works there only because FedGov uses volume licenses, not a million different licenses and versions of Windows.

 

I'm sure that the Mac forum will welcome another member...enjoy it :).

 

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users