my name is Marius and I will assist you with your malware related problems.
Before we move on, please read the following points carefully.
- First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
- Perform everything in the correct order. Sometimes one step requires the previous one.
- If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
- Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
- Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
- If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
- Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
- My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk:
- Click the "Windows Orb" Start button, then click Computer.
- Right-click on the drive that you wish to check > Properties > Tools tab
- In the "Error checking" section, click on Check now.
- Place a checkmark in both boxes > Start.
- If the disk you have chosen is the Windows system disk:
- A message will notify you that a restart is necessary ask "Do you want to check for hard disk errors the next time you start your computer?".
- Click Schedule disk check > OK and close all windows.
- Re-start the computer. The disk will be checked when the system boots.
- This will take some time to run and at times may appear stalled but just let it run.
- When the disk check is complete, the system will re-start automatically and load Windows.
A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
- Click the "Windows Orb" Start button -> type "eventvwr" without the quotes -> press the key.
- The Event Viewer window will open.
- In the left pane, expand "Windows Logs" and then click on Application.
- In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
- Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
- Click on that Wininit entry to select it.
- On the top main menu, click Action > Copy > Copy Details as Text.
- Paste the contents into your next reply.