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Computer Freezes on Startup


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#1 imijj

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Posted 22 April 2014 - 05:05 PM

Hi, I'm having this problem where when I restart my computer it goes through all of the startup process, but when it finally gets to the desktop it immediately freezes. The little twisting circle icon (or whatever it is) on the cursor just kind of sits there frozen, and I can't do anything. Any ideas?

 

Thanks!



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#2 Roodo

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Posted 22 April 2014 - 05:25 PM

Anything change?



#3 imijj

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Posted 22 April 2014 - 05:35 PM

You mean have I made any changes recently? No, same hardware and haven't installed any software in a while. My only guess is I have a virus of some kind. What's the best way to deal with that? Safe mode? Is there a specific program I should try?



#4 Roodo

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Posted 22 April 2014 - 05:49 PM

By all means if you can safe mode try and do a virus scan or restore to an earlier date.



#5 imijj

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Posted 22 April 2014 - 07:08 PM

Yeah, I tried that and it's still doing the same thing. Just wondering if anyone has any specific suggestions for freezing at the desktop on startup.



#6 Roodo

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Posted 22 April 2014 - 09:58 PM

Try safe mode and run as administrator sfc /scannow

also reseat your memory



#7 DarkSinisterKid

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Posted 23 April 2014 - 04:23 AM

Hello.

 

This problem can turn out to be pretty severe, though I don't think any core windows files are missing,

since according to you, you can start up. My suggestion would be running Safe mode (F8 bomb at startup)

, then select SafeMode with Command Prompt. Once the operating system loads all

files, and the command prompt appears, type in 

sfc /scannow

. Once it's finished scanning, jot down the results, and type in 

shutdown -s -t 10

to shut your computer down. Please tell me the results of sfc /scannow.

Thanks,

 

§inisterKid


Edited by DarkSinisterKid, 23 April 2014 - 04:24 AM.

-[ Dark§inisterKid ]-


#8 liz1993

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Posted 23 April 2014 - 10:38 AM

I found this thread while Googling the same symptoms. 

 

Windows 7 Home Premium, I think the chip is an i7-2600 @ 3.0 Ghz (I'll try to confirm that if I can get computer to not crash seconds after startup) 8 G DDR3 RAM, 500G SSD, and 1 TB HD.  Asus P8P67LE mobo, Rev3.0.  I use Bitdefender Free. 

 

No new installations, however I noticed that a Windows update installed automatically last night April 22, 2014 around 5.  (which may sync well with imijj's prob)

 

Suspecting that the Windows Update was the source of the prob, I tried to do a System Restore.  I noticed that oddly I only had one restore point, and it was the one created by the windows update just prior to its installation.  When I tried to do the System Restore, it notified me on restart that the restore had failed because a file could not be accessed (I don't think it named the file), it suggested that I try to disable my AV, then try again.  I did that, but the System Restore still failed. 

 

I followed DSK's and Roodo's advice and booted in Safe Mode as Administrator with Command Prompt.  I ran the sfc /scannow and it returned "Verification 100% complete.  Windows Resource Protection did not find any integrity violations". 

 

This computer was my first machine with both an SSD and a regular HD, and it's also my first Windows 7 experience, so I pretty much alternate between blaming every single glitch I experience on one of these two factors. 

 

I just found my installation disk in an old box in my closet, Sweet.  I've never done a repair or fresh install on a machine with two harddrives.  I'll wait to hear back from someone in this forum before even attempting that.  I may need a bit of help if it comes to that point.



#9 Roodo

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Posted 23 April 2014 - 10:48 AM

 Try updating the firmware on the ssd



#10 dc3

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Posted 23 April 2014 - 10:51 AM

Does Windows run properly in Safe Mode?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 liz1993

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Posted 23 April 2014 - 11:07 AM

I restarted in Safe Mode just now to see if I could answer Arach's question, while also looking for what firmware version my Corsair CSSD is running to consider Roodo's suggestion.  While monkeying around looking for the firmware version, the computer froze solid.  So that answers one question at least :)  that's progress, right?



#12 Roodo

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Posted 23 April 2014 - 11:17 AM

Try here if possible

http://www.corsair.com/en-us/support/faqs/solid-state-drives



#13 dc3

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Posted 23 April 2014 - 11:36 AM

 Try updating the firmware on the ssd

Crucial had a problem with their M4 series SSDs, but the problem was that the computer would freeze after an hour of operation.  I don't believe this is related to the SSD, especially since it could boot int Safe Mode. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 dc3

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Posted 23 April 2014 - 11:38 AM

I restarted in Safe Mode just now to see if I could answer Arach's question, while also looking for what firmware version my Corsair CSSD is running to consider Roodo's suggestion.  While monkeying around looking for the firmware version, the computer froze solid.  So that answers one question at least :)  that's progress, right?

Since you can boot into Safe Mode see if you can run the following scan.  You will need to run Safe Mode with Networking so you can get online.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 liz1993

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Posted 23 April 2014 - 11:41 AM

Arach: It can boot in Safe Mode, but it freezes up again quickly. 

Roodo:  I can't even download the Corsair toolbox in SafeMode with Networking.  I can get to the website, navigate a bit, then it just freezes. 

 

After a while of being frozen in Normal or Safe mode, it goes to BSOD.  Next time I boot, it prompts me to insert installation disk to repair.

 

New thoughts on this?  Should I repair?  Will I lose what's on my SSD and HD in a repair scenario?

Thanks.






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