Please still do this for me, I want to see something related to why the computer could not boot before.
I have some bad news:
Looking through your logs, one or more of your infections has been identified as a Backdoor Trojan. These threats have backdoor functionality which allows hackers to remotely control your computer, steal critical system information, and download and execute files.
I highly suggest you to disconnect this PC from the Internet immediately, and if possible use a clean computer and a flash drive to transfer the programs I request for you to run. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable. It would be wise to contact those same financial institutions to notify them of your situation.
Due to the nature of this trojan, your computer is very likely to be compromised. There is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:
How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall
We can still clean this machine, but I can't guarantee that it will be 100% secure afterwards. If you decide to continue cleaning this machine, follow on with the rest of the steps posted below. If you do not want to clean this machine, please let me know.
Try these instructions:
Download ListParts to your USB flash drive using your clean computer. Plug the USB drive into the infected machine.
Boot your computer into Recovery Environment:
- Restart the computer and press F8 repeatedly until the Advanced Options Menu appears.
- Select Repair your computer.
- Select Language and click Next
- Enter password (if necessary) and click OK, you should now see the screen below ...
- Select the Command Prompt option.
- A command window will open.
- Type notepad then hit Enter.
- Notepad will open.
- Click File > Open then select Computer.
- Note down the drive letter for your USB Drive.
- Close Notepad.
Back in the command window ....
- Type e:/listparts64.exe and hit Enter (where e: is replaced by the drive letter for your USB drive which you found out during the notepad steps).
- ListParts will start to run.
- Press the Scan button.
- When finished scanning it will make a log Result.txt on the flash drive.
- Close the command window and then shutdown the computer.
- Plug the USB into your clean computer, then copy and paste the result.txt log in your next reply.
To recap, in your next reply I would like to see the following:
Edited by xXToffeeXx, 25 April 2014 - 11:09 AM.
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