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HELP! Laptop unable to detect bootable USB to load new Win7 OS


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#1 m3tAnOiA

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Posted 22 April 2014 - 11:19 AM

Hi Everyone

I need your help in how to figure out what is wrong with my laptop.
I am using a Samsung laptop which used to have win8 64bit and win7 32bit as I need the latter for work purposes
One day my laptop died on me and I took it to a repair shop where they diagnosed that HDD is bad, hence, they replaced it with a 500GB HDD and preloaded it with a Win7 64bit

As my office apps only work on a 32bit OS, I figured I can do a partition and load it myself since I was able to do it before
However, for whatever reason I have tried to set the boot priority to all USB type boot device with no luck
I was able to use my bootable USBs previously (I have 2, one for win7 and one with win8) but now it is not detected at all

As per attached images, only the SATA HDD and SATA CD appears whenever I press F10, hence, USB seems to be non-existent
I tried all my USB ports and even erased and made a new bootable USB with fresh win7 copy but still the same
I tried to search through on steps I need to do but everytime it just gets more confusing

So I hope I could hear from the professionals that can help me solve the problem and help me thoroughly as I am sadly a not too techie person and I admit I only rely on forums and google search whenever I have tech issues with my stuff.

  :killcomp: Please help me out as I badly need to fix this ASAP. Thank you in advance

 

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#2 OldPhil

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Posted 22 April 2014 - 11:44 AM

Have you tried deleting all teh usb ports then rebooting, windows will reload working ones unless there is another issue.


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#3 dc3

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Posted 22 April 2014 - 03:14 PM

Click on the Start orb, then type devmgmt.msc in the Search programs and files box, then press Enter.

 

This will open the Device Manager.  Look for any yellow warnings or red error icons.

 

Another thing to try is to plug the flash drive in a USB port, open the Device Manager and right click on the first icon, choose Scan for hardware changes.


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#4 m3tAnOiA

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Posted 26 April 2014 - 08:41 AM

Click on the Start orb, then type devmgmt.msc in the Search programs and files box, then press Enter.

 

This will open the Device Manager.  Look for any yellow warnings or red error icons.

 

Another thing to try is to plug the flash drive in a USB port, open the Device Manager and right click on the first icon, choose Scan for hardware changes.

 

Hi dc3

 

Thanks for the input. I tried your suggestions and did not see any red or yellow warnings in my Device Manager and nothing happens after scanning for hardaware changes with the USB plugged in. Any other ideas?



#5 m3tAnOiA

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Posted 26 April 2014 - 08:44 AM

Have you tried deleting all teh usb ports then rebooting, windows will reload working ones unless there is another issue.

 

Hi OldPhil

 

I know this is a stupid question but are your referring to deletion through the Boot Menu? Thanks



#6 OldPhil

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Posted 26 April 2014 - 09:45 AM

No delete the usb entry in device manager then reboot, windows will reload the usb entry to original. 

 

He is the Microsoft explanation: http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/usb-device-not-recognized-in-windows-7/8106a712-a13e-4ca5-b82e-c3961cc254b1


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#7 dc3

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Posted 26 April 2014 - 11:08 AM

No delete the usb entry in device manager then reboot, windows will reload the usb entry to original. 

 

He is the Microsoft explanation: http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/usb-device-not-recognized-in-windows-7/8106a712-a13e-4ca5-b82e-c3961cc254b1

OldPhil, I don't know what you find listed under Universal Serial Bus controllers, but I have twenty listings. :whistle:


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#8 dc3

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Posted 26 April 2014 - 11:13 AM

I suspect what OldPhil was suggesting was to click on the clear diamond to the left of Universal Serial Bus controllers to expand the tree.

 

Then scroll down and double click on each of the Standard OpenHCD USB Host Controllers one at a time and click on the Driver tab, then uninstall the driver.

 

Do this with all of these, then restart the computer.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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