Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Laptop only boots to bios


  • Please log in to reply
14 replies to this topic

#1 nmwald1

nmwald1

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:03 PM

Posted 22 April 2014 - 08:57 AM

Hi there,

I have an asus zenbook ux31e. It stopped booting into windows 7 and I've been trying to figure out if it's a problem with the SSD or the motherboard. It will either boot into the bios when started up or come up with the message "windows boot config data file does not contain a valid OS entry).

I used a usb windows 7 boot and it booted into the  windows options. Unfortunately the repair option doesn't fix the problem and even trying to re install windows doesn't work because it can't recognize the HD/SSD. In the bios it doesn't recognize any HD/SSD. I figure either the SSD has failed or the motherboard. I can't think of any other ways to diagnose the problem so any help would be much appreciated! I know I'm probably going to have to replace something, I just don't want to shell out on a new SSD if it's the motherboard that's failed.

 

Thanks in advance!

Nathan



BC AdBot (Login to Remove)

 


m

#2 zingo156

zingo156

  • BC Advisor
  • 3,333 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:03 PM

Posted 22 April 2014 - 09:27 AM

 

 In the bios it doesn't recognize any HD/SSD. I figure either the SSD has failed or the motherboard.

Most likely the ssd has failed. The only way to know for sure is to test with a known working ssd in it's place.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#3 nmwald1

nmwald1
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:03 PM

Posted 22 April 2014 - 09:31 AM

Yeah, the same SSD for this model costs around $180, the motherboard is $160. And that's just for used ones.



#4 nmwald1

nmwald1
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:03 PM

Posted 22 April 2014 - 09:36 AM

Is there some way to connect the SSD to a working computer to see if it reads and transfer my files? I have a caddy for a regular laptop HD that I can connect via a usb cable.



#5 nmwald1

nmwald1
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:03 PM

Posted 22 April 2014 - 09:40 AM

This is the SSD I have. All the caddys I've looked at are for 2.5" ssds. This one is 1".

http://www.ebay.com/itm/Asus-Zenbook-UX31E-UX31A-UX21-Sandisk-SSD-Hard-Drive-128GB-SDSA5JK-128G-XM11-2dy-/331174835183?pt=US_Internal_Hard_Disk_Drives&hash=item4d1b8ef3ef&nma=true&si=1pJESw27uYJ9aeWEvfwPdGpnrTc%253D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557



#6 zingo156

zingo156

  • BC Advisor
  • 3,333 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:03 PM

Posted 22 April 2014 - 10:05 AM

I believe that is an mSATA connection, in which case you would be looking for an msata to usb adapter to test: http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&DEPA=0&Order=BESTMATCH&Description=msata+to+usb+adapter&N=-1&isNodeId=1

 

I do not have a lot of experience with msata ssd's unfortunately. I have seen a few fail in macbook airs and netbooks. I have never used an adapter to test the drives so I do not know how effective they are. Thin laptops are great until they break... The parts are generally more expensive. For quite some time (maybe still today) the macbook air lcd panels were around $400 for a used one.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#7 zingo156

zingo156

  • BC Advisor
  • 3,333 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:03 PM

Posted 22 April 2014 - 10:08 AM

If it is under warranty, I would contact Asus, the computer should have a 1 year warranty which would cover the drive or the mainboard if either failed.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#8 nmwald1

nmwald1
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:03 PM

Posted 22 April 2014 - 10:12 AM

Unfortunately it's not. I bought it almost two years ago and I've replaced the motherboard once already for a faulty dc jack that couldn't be fixed. These things are really sweet, but everything is so expensive like you said. A new DC jack for this particular model cost $60. I've never seen any DC port every cost that much. It's probably time to give in and sell it for what I can. I paid $600 for it and in it's current condition, looking on ebay I'll only get around $160 for it if I'm lucky. 



#9 nmwald1

nmwald1
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:03 PM

Posted 22 April 2014 - 10:15 AM

Thanks for the link. For $12 I'll probably get one of those adapters and see if there's anything I can salvage for the hard drive or at least format it if I can't.



#10 zingo156

zingo156

  • BC Advisor
  • 3,333 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:03 PM

Posted 22 April 2014 - 10:44 AM

You might want to confirm that your ssd is msata, it might be proprietary, I tried looking for a bit but found no specs as of yet. I will look again and try to confirm as well.

 

If it is msata maybe one of these drives would fit: http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&DEPA=0&Order=BESTMATCH&Description=msata+to+usb+adapter&N=-1&isNodeId=1

 

Samsung and intel have the best reliability from what I have seen in the retail world as far as SSD drives go.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#11 zingo156

zingo156

  • BC Advisor
  • 3,333 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:03 PM

Posted 22 April 2014 - 10:52 AM

For certain you could get this adapter and go to sata: http://www.ebay.com/itm/Sandisk-SDSA5JK-ADATA-XM11-xm11zzb5-SSD-from-Asus-UX31-UX21-to-SATA-Adapter-card-/221299873540

 

Then you would need a standard sata to usb or just plug it into a desktop with sata connection.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#12 zingo156

zingo156

  • BC Advisor
  • 3,333 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:03 PM

Posted 22 April 2014 - 10:56 AM

It looks like it is not mSATA, this is the only adapter I could find: http://www.ebay.com/itm/Sandisk-SDSA5JK-ADATA-XM11-xm11zzb5-SSD-from-Asus-UX31-UX21-to-SATA-Adapter-card-/221299873540


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#13 nmwald1

nmwald1
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:03 PM

Posted 22 April 2014 - 10:59 AM

yeah definitely, and that last one says it's compatible with the ux31e right in the title. That's great. I guess that will be my next move. If not then it's for repair of parts :) Thanks again. 

At first I thought it might be a bios problem, in there it's not recognizing the ssd. I tried changing a few things and nothing seemed to help. I reloaded optimal defaults and nothing worked. It was working perfectly fine on Sunday!



#14 zingo156

zingo156

  • BC Advisor
  • 3,333 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:03 PM

Posted 22 April 2014 - 11:15 AM

I have seen many ssd's fail suddenly, as well as hard drives. The older OCZ vertex ssd drives were terrible lasting around 6 months average. Usually you would get a blue screen 1 time, restart and then have no hard drive recognized in bios. No data was recoverable from the ones that I saw failed, at least not without sending it to a data recovery specialist, Drive Savers, Ontrack data recovery, etc. It is not cheap.

 

Most likely the cells that store the data on that ssd are ok, I have limited knowledge of ssd's, but I suspect it is the onboard ssd memory/controller that fails. I have never sent in an ssd for data recovery so I can not tell you the success rates. Best of luck!


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#15 nmwald1

nmwald1
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:03 PM

Posted 22 April 2014 - 12:27 PM

I appreciate it, thank you!






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users