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locked out of internet explorer by virus

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4 replies to this topic

#1 jodashe


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Posted 22 April 2014 - 01:25 AM

locked out of internet explorer by virus

Edited by hamluis, 22 April 2014 - 08:58 AM.
Moved from Win 7 to Am I Infected - Hamluis.

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#2 czarboom


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Posted 22 April 2014 - 02:50 AM

For Virus issues Please follow the below steps:

  •     Go to the malware forum on our site.  You do this by first going here, to read how to post and where, what and when.
  •     Then follow the post link to post to our virus forum.
  •     Please wait, do not do anything to your computer unless a forum, Malware expert, or Moderator tells you too.

    They will make sure your computer has no virus, malware on it, and help you secure your computer.

Good luck and please stick with the antivirus experts, they help a lot of people, and it can take a few days to get to you, but they are as good as it gets.

"Never Stop Asking Questions, Question Your Environment, Question Your Government, above all Question Yourself.  We all lose when you Stop asking Why?

#3 DarkSinisterKid


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Posted 22 April 2014 - 06:02 AM

Yes... I agree to what czarboom said.

-[ Dark§inisterKid ]-

#4 hamluis



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Posted 22 April 2014 - 08:56 AM

Moved topic to Am I Infected forum, no need to create another topic.



#5 noknojon


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Posted 23 April 2014 - 03:03 AM

Hello -

Please try to download these programs to Desktop and Copy and Paste all logs.



Download Security Check from here or here and save it to your Desktop. Note there were a few problems, but I think this program is OK now.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.




Please download MiniToolBox to desktop and run it.
Checkmark the following boxes:

* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Users, Partitions and Memory size
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)

Next -

Please download and run RKill by Grinler.

A black DOS box will briefly flash and then disappear.
This is normal and indicates the tool ran successfully.

At most the tool will run for about 2 minutes

Please post the RKill log back here.



Important: Do not reboot your computer until you complete the next step.



* Please download AdwCleaner by Xplode and save to your Desktop.
* Double-click on AdwCleaner.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* Click on the Scan button (only once)
* AdwCleaner will begin...be patient as the scan may take some time to complete.
* After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
* Click on the Clean button (only once)
* Press OK when asked to close all programs and follow the onscreen prompts.
* Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
* After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
* Copy and paste the contents of that logfile in your next reply.
* A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.


Next -

Please download Junkware Removal Tool by thisisu and save it to your Desktop.
* Close all open programs and shut down any protection/security software now to avoid potential conflicts.

* How To Temporarily Disable Your Anti-virus
* Double-click on JRT.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* The tool will open and start scanning your system.
* Please be patient as this can take a while to complete depending on your system's specifications.
* On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
* Copy and paste the contents of JRT.txt in your next reply.

These tools will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons, browser helper objects (BHOs) and other junkware to include many related registry entires (values, keys)



Next -

* Download Malwarebytes Anti-Malware Free and save it to your desktop
* Double click the desktop icon, click Run, then OK
* Click Next
* Select I accept the agreement then continue to click Next then finally click Install
** Uncheck Enable free trial of Malwarebytes Anti-Malware Premium if you do not want the free trial of the paid version, then click Finish
* If you are notified the Database is out of date click Update Now
* Click Scan Now >>


** Note: If Malwarebytes will not launch please do the following to launch Malwarebytes Chameleon:
* Click Start (Start, Search, All files and folders for Windows XP) then type mbam
* Double click one of the four following files (if one does not work try the next one, and so on) - A black command window will open. Follow those instructions until the Malwarebytes program starts the scan



** When completed click the down arrow on Export Log and select Text file (*.txt)
* Save the file to your desktop as MBAM
* Click Apply Actions then restart your computer if requested
* Copy and past the contents of MBAM.txt in your reply



Last -

Scan with ESET Online Scan
1. Please go to Here to run the online scannner from ESET.
2. Temporarily Disable Your Anti-virus while performing the online scan
3. Tick the box next to YES, I accept the Terms of Use.
4. Click Start
5. When asked, allow the ActiveX control to install
6. Click Start
7. Under scan settings, check "Scan Archives" and "Remove found threats"
8. Click on Advanced Settings and ensure these options are ticked:
Scan for potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth Technology

9, Click Scan
10. Wait for the scan to finish. This can take quite a while to download the program and then updates for a first scan.
11. If any threats were found, click the 'List of found threats' , then click Export to text file....
12. Save it to your desktop, then please copy and paste that log as a reply to this topic.


Post all the logs after you complete the scans.

Please tell us if the computer problems have improved or .....

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