Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Symantec keeps telling me about a trojan


  • Please log in to reply
4 replies to this topic

#1 rokhuff

rokhuff

  • Members
  • 43 posts
  • OFFLINE
  •  
  • Local time:08:08 PM

Posted 21 April 2014 - 11:23 AM

I keep getting warnings like these every hour/half hour or so. I've deleted the quarantine but it continues to tell me about it.
 
Scan type: Auto-Protect Scan
Event: Risk Found!
Security risk detected: Trojan.Gen.SMH
File: C:\Users\1777777\AppData\Roaming\QuickScan\chromeqs.exe
Location: C:\Users\1777777\AppData\Roaming\QuickScan
Computer: M101
User: 1777777
Action taken: Pending Side Effects Analysis : Access denied
Date found: Monday, April 21, 2014  9:35:55 AM
 
Scan type: Auto-Protect Scan
Event: Security Risk Found!
Security risk detected: Trojan.Gen.SMH
File: C:\Users\1777777\AppData\Roaming\QuickScan\chromeqs.exe
Location: Quarantine
Computer: M101
User: 1777777
Action taken: Quarantine succeeded : Access denied
Date found: Monday, April 21, 2014  9:37:01 AM


BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:08 PM

Posted 28 April 2014 - 10:06 PM

Hello rokhuff

You updated Norton before the scan?
Also...Empty your temp folders using TFC (Temporary File Cleaner)
  • Please download TFC by Old Timer and save it to your desktop.
    alternate download link
  • Save any unsaved work. (TFC will close ALL open programs including your browser!)
  • Double-click on TFC.exe to run it. (If you are using Vista, right-click on the file and choose "Run As Administrator".)
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway allowing Windows to load normally (not into Safe Mode) to ensure a complete clean.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,744 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:08 PM

Posted 29 April 2014 - 05:49 PM

This detection has recently been reported to Symantec and a file submitted for analysis. Member swordbyte received the following reply.

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:
539F4859220FDF3EE61B55BCF6587399 - chromeqs.exe
The updated detection(s) will be distributed in the next set of virus definitions, available via LiveUpdate or from our website at http://securityresponse.symantec.com/avcenter/defs.download.html

chromeqs.exe detected as Trojan.Gen.SMH
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#4 rokhuff

rokhuff
  • Topic Starter

  • Members
  • 43 posts
  • OFFLINE
  •  
  • Local time:08:08 PM

Posted 30 April 2014 - 10:15 PM

So from the looks of it, it's a false positive?

 

About 2 days after I initially posted I finally quit getting the pop up warnings, most likely because Norton sent out the new updates.

 

TFC did not ask me to reboot, but did so anyway as requested.



#5 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,744 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:08 PM

Posted 01 May 2014 - 04:55 AM

So from the looks of it, it's a false positive?

That appears to be the case.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users