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Computer's Been Hacked


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#1 acidboom2539

acidboom2539

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Posted 20 April 2014 - 03:30 PM

Ok, I'm pretty sure a virus has infected my laptop, I tried to turn it on today and when I logged on it says that the computer has been locked and I need an admin password, I click on "get password" and it takes me to one of those sites where you have to do a survey to get the download. I can't open task manager or even the start menu to try to get rid of it. The program name is called install.exe which I know is a virus program, i don't know how it got on my computer though. I've been trying to start in safe mode but I can't seem to get it to work. I managed to get around it to open this web browser and hopefully find some help. If I have to do a system restore I would gladly do that but I can't because of the program and I don't think I have a CD or anything to do it. I can't download anything since it says that I don't have permission which I have never had on my laptop. My laptop is a Gateway NV76R series with Windows 8. If anyone can help I would gladly appreciate it.



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